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Customer Service Manager

Location:
New York, NY
Posted:
January 09, 2014

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Resume:

SIMON BLUMENTHAL

*** * **** ****** 917-***-****

Brooklyn, NY 11210 acb2cl@r.postjobfree.com

DIRECTOR OF INFORMATION AND FINANCIAL DATA

HEALTHCARE/MANUFACTURING/E-COMMERCE

Strong IT, financial, and interpersonal/customer service skills working collaboratively with all levels in

healthcare, medical supplies, manufacturing, wholesale, and retail organizations. Owns a long track

record of organizing, auditing, developing, and implementing innovative, bleeding-edge solutions

avoiding unnecessary costs and maximizing time. A Team Leader/Project Manager who fosters a global

approach with end users. A take charge manager of a large IT Staff responsible for organizing the IT area

to deliver benefits to the business.

AREAS OF EXPERTISE:

BS in Accounting and Computer Science

Management – Certificate in DiSc Management Strategies, Certificate in Adventures in Attitudes, Aldon

Change Management Systems, Aldon Community Manager, Kayako Fusion.

HW - PCs, Lap Tops, networks, telephony, IBM AS/400 & peripherals (printers, terminals),

SW – BPCS, Client Access, HTML, Web, Relational Databases, Accounting Systems, RPGLE, CLP,

SQL, FTP, NGS IQ, Query 400, MS Office, MS Project, ADP, Human Resources, CMS, MS Navision,

Extol EDI, UBS R2. .

PROFESSIONAL EXPERIENCE

Chief Information Officer

Revival Home Health Care, Metro Star Medical Supplies 2009–Present

RESPONSIBILITIES

Manage and organize an IT staff of 5 to 10 outsourced programmers, 5 to 7 hardware technicians in a

company of 500 employees and over 400 PCs and Lap tops.

Evaluate, test, and implement emerging technologies based on analysis of operations and

recommendations.

Communicate daily with executive management on IT project progress.

Keep all departments and IT staff up to date with all new IT projects and issues.

Develop IT Capital and Expenditure budgets and negotiate contracts and services with IT vendors

ACCOMPLISHMENTS

Analyzed and implemented Kayako Fusion Help Desk System: Maximized the time of technicians

and users with organized help desk. All support requests are entered in system by local and remote

users and automatically assigned to correct team. Customized reports on status of requests keeping all

requests up to date thus organizing the department.

Analyzed and Implemented New Home Health Care System: Analyzed old home grown system

and decided to buy new Home Healthcare System saving $300,000 a year for outsourced

programmers. No need to program any new HIPPA regulations.

Analyzed and implemented new Medical Supplies Package: Analyzed old home grown system and

decided to buy New Medical Supplies System saving $125,000 a year in programming costs.

Enhanced IVR (Interactive Voice Response) system: By adding new features such as Caller ID and

telephone number called from, users saved valuable time in accuracy preventing fraud.

Saved $2,300 per month implementing Citrix: Users are now able to work remotely taking care of

all HIPPA regulations.

Page 1 of 5

SIMON BLUMENTHAL

959 E 27th Street 917-***-****

Brooklyn, NY 11210 acb2cl@r.postjobfree.com

Chief Information Officer

Adorama, Inc. New York, NY 2007–2009

RESPONSIBILITIES

Manage and organize an IT staff of between 5 to 10 in-house software programmers and 5 to 10

outsourced programmers, 2 to 5 hardware technicians in a company of 400 employees and over 400

workstations.

Evaluate, audit, and implement emerging technologies based on analysis of operations and

recommendations.

Communicate daily with executive management on IT project progress.

Keep all supervisors and IT staff up to date with all new IT projects and issues.

Develop IT Capital and Expenditure budgets and negotiate contracts and services with IT vendors

ACCOMPLISHMENTS

Saved $400,000 by creating and implementing customized WMS system: All warehouse

management system packages were very costly and did not meet company requirements. Created a

paperless and wireless AS/400 WMS system that is accurate, reliable and user friendly. .

Analyzed and implemented Community Manager Help Desk System: All system support requests

are entered in system by users and automatically assigned to correct team. Customized reports on

status of requests keeping all requests up to date thus organizing the department.

Implemented EDI saving 75% of order entry time: Worked with EXTOL EDI tool to start

company in using EDI with vendors. Advanced ship notices and tracking directly from AS/400.

Analyzed and implemented R2 rental system: UBS R2 rental system implemented. Set up interface

with QuickBooks and web based Credit Card system.

Directed creation of new web site: Using in-house analysts, designers and outsourcing development,

created new website with all the latest software and best search engine optimization.

Saved $2,300 per month writing shipping system: Writing a shipping system with all major

carriers and truckers saved the cost of using a shipping package.

Director of Information Systems/Controller

Richline Group, Inc. Mt. Vernon, NY 1990–2007

RESPONSIBILITIES

Manage and organize an IT staff of between 10 to 20 software programmers, 5 to 15 hardware technicians

in a company of 1,500 employees and over 400 workstations.

Evaluate, audit, and implement emerging technologies based on analysis of operations and

recommendations.

Communicate daily with executive management on IT project progress.

Keep all supervisors and IT staff up to date with all new IT projects and issues.

Develop IT Capital and Expenditure budgets and negotiate contracts and services with IT vendors

Create and audit all financial reports in preparation for accountants.

Responsible for inventory accuracy and gold tracking

ACCOMPLISHMENTS

Page 2 of 5

SIMON BLUMENTHAL

959 E 27th Street 917-***-****

Brooklyn, NY 11210 acb2cl@r.postjobfree.com

Saved $80,000 by creating a first-ever way to displaying images from the AS/400: Though never

before possible on the AS/400, used Client Access and HTML to create a way. Asked to give

seminars on the subject by NGS Software.

Ensured correct packaging by placing images of the items and packaging materials on the

screen: As a result of the above, was able to provide images rather than lines of text ensuring

Wholesale Distribution Department of common errors.

Saved $3,000 in software costs: Wrote a generic program that takes any AS/400 data file creates a

CSV file enabling the transfer to another platform.

Reduced data entry time by 3 hours daily: Designed a system to read invoices by a barcode reader

and sent from the AS/400 directly into the Pitney Bowes computer for easier distribution.

Avoided outsourcing costs upon moving the manufacturing plant to the Dominican Republic:

Developed the plan, bought and installed equipment and bilingual programs, hired and trained

employees, all within 2 months.

Raised production by 3% saving $10,000 in weekly labor costs: Created a Piecework System for

the Dominican Republic plant which showed true costs and gave employees a greater incentive to

work faster. Reports and rates were sent directly to ADP saving manual data entry.

Eliminated $40,000 in shipping costs: Designed a shipping and invoice system, in only 2 weeks,

which enabled goods to be shipped to customers directly from the wholesale distribution center in the

Dominican Republic rather than first to the USA.

Created an automate email alert: Provided notice to vendors and employees of upcoming Purchase

Orders replacing manual faxing. Informed IBM of the technique and they included it in later versions

of the Operating System.

Reduced inventory taking from an entire weekend to only 2 hours: Using Barcodes and Readers

able to code a Sample Line Inventory Program to quickly take a more accurate inventory of 12,000

different styles.

Enabled the Purchasing Department to better forecast needs for packaging supplies: Created a

packaging Work Order system that controlled the inventory and the Work in Progress (WIP) for all

packaging.

Designed Invoice Splitting Program for Advanced Shipping Notifications (ASN): Revised the

packaging procedure to scan merchandise before placing in boxes to keep track of which box

merchandise is in.

Retained Wal-Mart as a $20 million a year customer: Developed the programs to interface with

the DHL PC, Wal-Mart’s preferred vendor for home deliveries.

Designed for Senior Management a one-page Daily Inventory Flash email summary: Includes

Flash Finished, Work in Progress (WIP), Off Premises, Consignee, etc.

Created a Shop Orders system for non-English reading employees: Developed a color system on

the screen that prioritizes shop orders by color.

Saved $2,000 per month and retained Wal-Mart by converting from EDI to Internet: Received

information form the Internet to the AS/400 and sent back to Wal-Mart in a way that was transparent

to the users.

Developed a Work in Progress (WIP) Physical Inventory Taking System: Created barcodes with

vital inventory information on each shop order so that inventory could be taken with little effort and

was accepted by the auditors as much more accurate.

Page 3 of 5

SIMON BLUMENTHAL

959 E 27th Street 917-***-****

Brooklyn, NY 11210 acb2cl@r.postjobfree.com

Improved Customer Service provided by the Accounts Receivable Department: Used new

technology to connect UPS and FedEx tracking screens from the Internet to the AS/400 allowing

immediate response to customers regarding missing packages.

Saved 2 hours each morning with an Automatic Inventory Flipping Program: Created logical

warehouses keeping styles in one location flipping merchandise nightly to the correct logical

warehouse based on need with no physical of the merchandise.

Created a Salesperson Expediting Screen: Eliminated communication problems regarding the

status and accountability of production by providing a single screen accessible to everyone in the

company with promised delivery dates, quantity and department responsible.

Development Manager

Jardinay Co., New York, NY 1985–1990

RESPONSIBILITIES

Responsible for designing specifications with end-users, assigning work to programmers, evaluating

work quality and resolving technical difficulties.

ACCOMPLISHMENTS

Designed complete in-house jewelry manufacturing system still being used today.

Rewrote A/R, A/P, MRP, Inventory, Wholesale Distribution, and complete Sales System for the AS/400.

Controller

Jardinay Co., New York, NY 1979–1985

RESPONSIBILITIES

Reporting to the President, managed all financial, bookkeeping, gold tracking, inventory, A/R, A/P,

and purchasing functions including preparations of reports to accounting firms.

ACCOMPLISHMENTS

Designed an accurate physical inventory process saving company downtime. .

Organized all manual bookkeeping records making it easier to prepare for accountants.

Organized all departments maximizing management and user time..

EDUCATION

BS, Computer Science and Accounting, Magna cum Laude

Brooklyn College, Brooklyn, NY

TRAINING

Java, RPG4 & RPGLE By IBM

Web Page Design by Virtual University

DiSC Management Strategies (Managing People, Process & Performance) - Carlson Learning Co.

Page 4 of 5

SIMON BLUMENTHAL

959 E 27th Street 917-***-****

Brooklyn, NY 11210 acb2cl@r.postjobfree.com

Adventures in Attitudes (Achieving Personal and Professional Success) By Breakthrough Enterprises

Speed Reading by MA University

Page 5 of 5



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