Javier Cabrera Page *

***** ** ****** *******, ** 33175

Javier Cabrera (786) 208 – 7978 Cell acb2c0@r.postjobfree.com

IT Manager / Service Manager / Project Manager – (MBA, IT Engineer, ITIL Expert)

Over 15 years of IT leadership experience with proven skills, education and accomplishments in

translating business needs into IT solutions. Large experience managing services, projects and people

focused in external/internal user experience. Recognized as a hands-on and compromised professional.

Core competences

PMO/Project Management Developments and Integrations Infrastructure and Virtualization

Budget & Cost Management WBS, project monitoring, Management

Strategy Management and IT testing and release. Healthy System Scorecards

Governance Service Management / ITIL / CPD, Software and

Business Continuity Plan and Best practices / ITSM Infrastructure as a service

System Plan ITIL and formal processes Worldwide Communication

Worldwide IT Operational implementer Management, mpls, slas

Model Change Management Enterprise services: unified

Outsourcing and Cloud Models Large scale deployments comm, storage, vm, ITaS

Professional Experience

Director of Technology 2013-Present

Santillana USA Florida, FL www.santillanausa.com

Santillana is one of the largest educational publisher and learning system provider.

Identifying and prioritizing projects looking to improve operations and sales, implementing formal

approaches. Ownership of several roles: Project manager (developments), Supplier manager and service

scorecard (services), Product manager (products) and Area manager (business relationships).

Key Accomplishments:

• Defining and implementing the new IT strategy to support business. New models in product

delivery, integrations and product experience.

• Project manager in core projects: new platform, new products and integrations with clients.

• Improving services by the end-to-end service vision, supplier management and IT projects.

IT Director 2004-2013

IDOM Worldwide, Minneapolis, MN and Madrid, Spain www.aecengineering.com www.idom.com

Idom is a multinational and multicultural company of Architecture, Engineering and Consultancy with

offices in four continents and projects in more than 150 countries.

Executive and hands-on leadership: creating and supporting IT strategic plans and its implementation. Service

management and IT governance reaching more than 3000 users. Handled company growth and expansion

worldwide by services, offshore operations and cost management. Oversaw IT operational group and delivered

technology resources in project management, developments, deployments and all business requests. Led a team

of 30+ made up by developers, technicians, service providers, package/activities/experts agreements. Managed

the IT – PMO.

Key Accomplishments:

• Financial and strategic management: Introduction of IT on the board of directors. IT budgets

(inversion and spending items). Reduction of costs in about 40% in the first three years. Supported

the internationalization process: acquisitions, openings, joint ventures and cloud services (US,

Europe, LATAM and India). High valuation of the board by the speed and the change adoption.

• Project management: PMP, ITIL and Continual improvement.

Javier Cabrera Page 3

• Services management supported by best practices. Capacity, continuity, availability and security

management. Work with cross-functional teams to ensure that the systems provide the most effective

and comprehensive services possible to the users. 100% of the services were used. Consolidation.

Testing management and version release. Outsourced global services improved by 50%.

• Operation management: Improved help desk and operation team perception by 60%. Implementation

and improvement of IT formal processes. Design of the early support function for new developments.

• About 3 – 5 annually projects focused in service and user experience improvement. Iterations over

the current model. Increase productivity through applications development and deployment.

Consultant and IT Controller 2000-2004

IDOM Madrid, Spain

Project Manager. Support to IT areas and the business strategy.

Key Accomplishments:

• IT projects related with strategic and change management. IT internal audits to implement and

improved services with global visibility.

• Collaborations within the operation group. Design and implementation of formal procedures and tools

• Project’s auditor for all business lines.

• Corporate communications management: contracts, SLA s and deployments.

Counselor 2002-2004

IPSAN Madrid, Spain

Ipsan is an IT company focused in IT processes and services outsourcing.

Development of IT projects for small and medium companies. Total services outsourcing for specific clients.

Manage of service catalogue, customer relations, operational & strategic planning and project management.

Key Accomplishments:

• Partial or total outsourcing projects. Ingenor Case: total services outsourcing including international

offices and continual service improvement www.ingenor.com

• Projects within different functions: strategic consultant, auditor or controller. Collaborations in several

projects related with ERPs, infrastructure management and technology deployments.

• Some projects: Mobile strategic for business needs, Ingenor international deployment with new

services, New ERP to cover business changes.

Education

Tecnofor / APMG – Madrid – Spain www.tecnofor.es ITIL Expert v3 Sept 2012

IE Business School – Madrid – Spain www.ie.edu MBA Jun 2010

University of Havana – Habana – Cuba www.cujae.edu.cu Computer Science Engineer Jun 1999

Javier Cabrera Page 4

Other training: Iso 22301 Business Continuity – Nov 2013; Cobit 5 – Feb 2013; PMP – Oct 2012; Managing across de

Lifecycle, ITIL v3 – Sept 2012; Continual Service Improvement – Jun 2012; Service Operation, ITIL v3 – Apr 2012;

Service Transition, ITIL v3 – Feb 2012; Service Strategic, ITIL v3 – Jan 2012; Service Design, ITIL v3 – Nov 2011;

Configuration Management Data Base, ITIL v3 – Oct 2011; Itil Foundation, ITIL v3 - Sept 2011; Several technical

training (notes development, vmware, cisco, riverbed, Microsoft, …)

Some Technologies and Roles

Projects: MSProj, ERPs, historical info, on-demand plataf, own tools. IT governance: business continuity, scorecard,

measurement tools, log analyzers, cmdb and others. Developments/databases: client-server platf, notes script,

javascr, html, sql, oracle, qlink and others. Engineering: Primavera, katia, PDS, autocad, modeling, and a lot of calc

plataf. CPDs: Vmware, vdi, HyperV, NAS, SAN EMC, Windows, Linux, high-computer calculations and others.

Communications: Cisco, Fortinet, riverbed, online tools. Cloud: office-365, googleapps, servicenow, SaaS, IaaS,

citrix, mail, vpns, voip, wifi, vdi on demand for offshore workforce, hosting, amazon (aws) and others. Roles: techn

mng, incident and prob mng, test mng, continual improve, catalog mng, PMO, budgeting, controller, audit.

Contact this candidate