RINKAL SINGH

E-mail: acb2bi@r.postjobfree.com, acb2bi@r.postjobfree.com

M: 844-***-****, 837-***-****

Profile Overview

A highly accomplished, skilled and trained secretary with diverse experience of four years

in the mentioned field. To find a position as a personal assistant in a development-

oriented company that allows me to use my talents to fulfill the needs of members and

clients and begin a career with potential for long-term advancement.

Key Skills Summary:

Having more than 8 years of experience into Hospitality, Administration & Secretary.

Possess excellent administrative and interpersonal skills.

Highly skilled in managing time and organizing work priorities.

Ability to perform tasks under minimal supervision.

Possess excellent communication skills and pleasing personality.

In dept knowledge of various computer applications with good typing speed.

Familiar with the formal and informal departmental standards, goals, policies & procedures.

Knowledge of customer relationship management and contact management systems.

Ability to take good decisions and handle multiple tasks.

PROFESSIONAL EXPERIENCE:

Real Estate Co: SUPERTECH

14th Mar 2011 to till date

Personal Secretary to CMD

• Providing secretarial support involving efficient handling of top & confidential

correspondence, management of document flow, screening telephone calls, attending

visitors & directing them as per their requirements.

• Assigned the tasks of maintaining calendar and scheduled appointments with external

clients.

Responsible for arranging all domestic and international travel, transportation and

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accommodation (flight & hotel bookings)

Prepares itineraries and makes reservations as necessary and keeps them informed of

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meeting schedules and report deadlines.

Taking care of CMD’s guests.

•

Coordinating with the entire team for the smoothness of work.

•

Taking care of all administrative work related to the CMD like maintaining his general

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and personnel records, reports, complaints, correspondence, etc

Attended in-services trainings to develop knowledge and skills of office work.

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Handling all queries related to business and forwarding to next authorized person if and

•

when required.

Hotel CO: RELAX INN

2nd May 2010 to 13th Mar 2011

Senior Front Office Manager

• Manage operation of the Front desk including Cashier. Ensure that policies and

procedures are complied with the highest standard of service and guest satisfaction.

• Review room availability status, room blockage and special requests on a daily basis

through working closely with Reservations Manager.

• Monitor open and close on day status to maximize room revenue and demonstrate the

concept of yield management.

• Ensure that budget and cost effectiveness at the Front Desk are achieved.

• Work with Housekeeping and Engineering on daily operations regards to guestroom

status.

• Handle guest complaints and review compliments.

• Review Front Desk Logbook daily to monitor all activities.

• Review all VIP room blocking.

• Supervise and train all Front Desk staff to ensure that the best guest experience is

provided.

• Familiarize with Front Office policies and procedures and special rate & programs.

• Greet guests as time permits at lobby and assists Receptionist during busy period.

• Chair monthly Reception meeting to review performance & discuss existing problems for

improvement.

Real Estate Co: TEGSON

8th Sept 2008 to 16th April 2010

Front Office Executive

• Handling EPABX System

• Responding to incoming and outgoing calls.

• Keeping a track of incoming and outgoing couriers.

• Maintaining stationary and attendance registers.

• Public dealing.

• Taking care of all the correspondence.

• Attending queries and escalating it to concerned department.

• Maintaining all office files.

• Looking into follow ups.

• Check Daily Mails, Purchase entry in Registers.

• Scanning and Drafting Important Letters.

• Customer Handling.

• Fixing Appointments of Directors with Associates.

Hotel CO: YAMUNA VIEW (AGRA ASHOK)

2nd Dec 2006 to 21st Aug 2008

Senior Front Office Executive

• Greets, registers, and assigns rooms to guests.

• Issues room key to guest.

• Responsible for proper key control and other security measures.

• Transmits and receives telephone messages and sets up guests’ wake-up calls.

• Keep records of room availability and guests’ accounts. Operates the front office

computer system

• Computes bill, collects payment, and makes change for guests.

• Makes and confirms reservations.

• Posts charges such as room, food, liquor, or telephone, to guest folio.

• Makes restaurant, transportation, or entertainment reservations for guests.

• Checks out guests and inquires about their stay.

• Provides and ensures high-quality guest relations. Receives and resolves guest complaints

in a manner consistent with company policy. Makes Manager on Duty aware of any guest

complaints.

• Deposits guests’ valuables in hotel safe or safe deposit box.

• Confers and cooperates with other departments as needed to ensure coordination of

activities.

• Be thoroughly aware of the Hotel Reservation System, and cancellation policy.

• Develop Detailed Knowledge of the Rooms Locations, Facilities and Types.

PROFESSIONAL QUALIFICATIONS

• One year diploma in Aviation, Hospitality & Travel Management from

“Frankfinn Institute of Air Hostess Training”, Agra.

• Participated in the “Customer Interaction Project” of Frankfinn Institute of Airhostess

Training, Agra.

SCHOLASTIC ACHIVEMENTS:

• 1st division throughout the academics.

• Awarded certificates of excellence at various occasions for academics during school &

college.

• Active organizer and participate of the culture event held at school & college every year.

EDUCATIONAL QUALIFICATIONS:

• High School from C.B.S.E. Board in 2004.

• Intermediate from C.B.S.E. Board in 2006.

• Bachelor’s degree of Science from Agra University in 2010.

• Master’s degree of Science from Agra University in 2012.

SOFTWARE KNOWN

• HOT SOFT Version 5.1.0

• FIDELIO

• GALILEO

COMPUTER SKILLS:

• Operating System: MS-DOS, Windows XP/98/2000

• Package: MS Office (Word, Excel, PowerPoint)

• ERP Application: SAP

PERSONAL INFORMATION:

Date Of Birth: 4th Dec 1989

Marital Status: Single

Address: M 42 Sector 12, Noida

Date:

Place: Noida Rinkal Singh

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