Customer Service Sales
Resume:
JHONNA PADUA CARPO
Purok ** Lower Baloy
Cagayan de Oro City, Misamis Oriental, 9000, Philippines
acb29g@r.postjobfree.com
PROFESSIONAL EXPERIENCE:
SYNNEX-CONCENTRIX CORPORATION
Cagayan de Oro City Misamis Oriental
Philippines 9000
Product Support Representative May 2011 - Present
Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
Answer customers' questions about products, prices, availability, or credit terms.
Negotiate prices or terms of sales or service agreements.
Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
Collaborate with colleagues to exchange information, such as selling strategies or marketing information.
Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
Prepare sales contracts for orders obtained, and submit orders for processing.
Provide customers with ongoing technical support.
Demonstrate and explain the operation and use of products.
SAFARI GROUP OF COMPANIES
Doha City
Qatar
Cashier Supervisor September 2010 - February 2011
Instruct staff on how to handle difficult and complicated sales.
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Assign employees to specific duties.
Enforce safety, health, and security rules.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Plan budgets and authorize payments and merchandise returns.
Examine products purchased for resale or received for storage to assess the condition of each product or item.
Establish and implement policies, goals, objectives, and procedures for their department.
Estimate consumer demand and determine the types and amounts of goods to be sold.
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Establish credit policies and operating procedures.
Keep records of purchases, sales, and requisitions.
Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
PEPITO LAW FIRM
Cagayan de Oro City
Misamis Oriental
Philippines 9000
Private Law Clerk June 2003 - April 2010
Prepare written opinions and decisions.
Monitor and direct the activities of trials and hearings to ensure that they are conducted fairly and that courts administer justice while safeguarding the legal rights of all involved parties.
Review and evaluate data on documents, such as claim applications, birth or death certificates, and physician or employer records.
Recommend the acceptance or rejection of claims or compromise settlements according to laws, regulations, policies, and precedent decisions.
Confer with individuals or organizations involved in cases to obtain relevant information.
Research and analyze laws, regulations, policies, and precedent decisions to prepare for hearings and to determine conclusions.
Assist clients on filling the specific case to the right jurisdiction
PLAZA FAIR GROUP OF COMPANIES
Cagayan de Oro City
Misamis Oriental
Philippines 9000
Customer Service Representative / Telephone Operator May 1999 - March 2002
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Solicit sales of new or additional services or products.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Order tests that could determine the causes of product malfunctions.
EDUCATION
Liceo de Cagayan Univeristy Regional Science High School
Cagayan de Oro City Cagayan de Oro City
Misamis Oriental Misamis Oriental
9000 Philippines 9000 Philippines
Mindanao Polytechnic State College
Cagayan de Oro City
Misamis Oriental
9000 Philippines
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