Customer Service Manager
Resume:
TRACY HUZZIE
PHONE: 404-***-****
Email:******@*********.***
LAWRENCEVILLE, GA 30044
OBJECTIVE
Seeking an opportunity to expand my responsibilities in an Operational
Management position that will utilize and challenge my experiences in
operations, quality control, inspecting, training, safety, management,
hiring, and supervision with a solid, progressive company, which offers
opportunity for career advancement.
QUALIFICATIONS
Proactive, energetic, and articulate. Innovative and experienced
working in fast paced, demanding production and customer service
environment. Goal oriented and quickly adaptive to meet all deadlines
and expectations. Highly proficient in Management and Operations
Management. As a team player, works effectively with fellow employees
and senior management in accomplishing company goals and objectives.
Pays close attention to detail and acts with excellent interpersonal
and time management skills. Have 16 years of Management/Operations
experience and 16 years P&L experience and OSHA Certified (Occupational
Safety and Health Administration)
SYSTEM PROFICENCY
MS XP MS Office MS Word Internet Navigation
Windows 7 MS Outlook MS Excel Power Point
EDUCATION
University of Georgia, Athens, Georgia,
Bachelor of Science in Occupational Safety & Environmental Health -
June 1995
University of Georgia, Athens, Georgia
Associate Degree or Minor in Public Health and
Safety Administration -June 1993
PROFESSIONAL EXPERIENCE
Hospital Housekeeping Systems Atlanta, Georgia
09/2010 to 07/01/2013
Director/Assistant Director of Environmental Services, Atlanta Medical
Center
Operations for 1,118,000 sq. ft. facility, over 500 Bed facility Facility(
First, second, and third shift)
Responsible for creating weekly, monthly, and seasonal goals for Managers
and Supervisors
Oversee 100 FTE's for first, second, and third shift (Completed Regulated
Medical Waste Training -State of Georgia) 9/27/2010
Responsibilities includes Bed Control, ordering merchandise & supplies,
customer service (weekly surveys & weekly meetings with Clients), inventory
control, payroll, hiring, training, and Special Projects(Completed
Management Development Program 9/27/2010)
Effectively managed a staff of managers on special project to insure higher
work quality, better customer contact and higher safety assurance.
Assisted Vice President on coming up with measures to save hospital
thousands on linen cost. OSHA requirements and training for all team
members yearly
SSC Service Solutions Atlanta,
GA 08/1999 to 12/2009
Operational Manager/ Facilities Manager
Manage, Supervise and staffed 80 Employees & 4 Managers for Building
Maintenance for 43 AT& T Facilities
Responsible for scheduling of Building Contractors for repairs and
maintenance of entire facilities
Manage repair of plumbing, lighting, cleaning, roofing, electrical,
lawn, windows, and floor care
Experience in P&L creating weekly, monthly, seasonal, and yearly
budgets with 100% Accuracy
Also in charge of training/retention of staff and ordering supplies for
43 buildings
Seaboard Farms of Athens Inc. Athens, GA
02/1997 -08/1999
Production Manager/Supervisor
Manage and Supervise a staff of 100 production workers in a chicken Poultry
factory.
Directed employees in the Deboning Department in proper techniques and
safety procedures.
Responsible for hiring/training/retention of new production workers for my
Deboning Department.
Prepared daily, quarterly & yearly employee goals for Deboning Department.
Investigated/instituted regulations as applicable for my Deboning
Department.
Responsible for P&L, excellent employee relations, and excellent customer
service skills.
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