Customer Service Real Estate
Resume:
Monica S. Russell
***************@*****.***
Professional Experience
Staffing Connections, Columbus, GA 2012-2013
Accounting Associate II
• Gainedknowledge of corporate policies, procedures, concepts and operations as well as
knowledge of the credit card industry.
• Stored sensitive documents using OnBase Scanning, Microsoft Dynamix and Lotus Notes for
accounting and email purposes.
• Used Accounts Payable Functions to include daily bill-pay as well as month-end and year-end
closing entries.
• Resolved problems using attention to detail, research and documentation.
• Maintained a professional image under stressful working conditions and performed the duties of
more than one employee while doing so.
Solid Source Premier Realty/Coldwell Banker, Columbus, GA 2004-2012
Self-employed Realtor/Associate Broker
• Obtained a working knowledge of various real estate markets and how they impact the national
economy.
• Performed all business office functions that it takes to run a small self-employed business.
• Interpreted prospective buyers’ credit reports, what it took to improve their credit score and
obtained a thorough knowledge of the lending process.
• Offered superior customer service both before and after the sales experience through effective
marketing, cold-calling and conflict resolution.
• Managed a working real estate office through file maintenance, virtual tours, creative ads and
budgeting.
MedPro Staffing, Columbus, GA 2006-2009
Human Resources and Accounting Associate
• Performed all bookkeeping tasks including accounts payable, accounts receivable, payroll,
general ledger, journal entries, billing and invoicing, reconciliation of bank statements and year-
end functions using Metro, QuickBooks, Great Plains, ADP and Microsoft programs.
• Prepared IRS reports to include monthly and quarterly state sales tax reports.
• Collected past-due receivables by contacting customers via written correspondence, email or
phone. Set up terms to enable customers to stay current on their accounts.
• Organized and screened human resource files for compliance as well as a worked with knowledge
of human resource/recruiting procedures.
• Oversaw open enrollment for over 500 employees for health including dental and vision benefits,
as well as COBRA. Entered and maintained all payroll deductions set forth for said benefits.
• Became so well-versed in the operations of the business that I could assist in any capacity needed.
Hudson Law Offices, Columbus, GA 2002-2004
Real Estate Paralegal
• Prepared HUD 1 Settlement Statements, cleared real estate titles, performed pre-closing duties for
real estate closings, prepared post-closing packages for buyers, sellers and lenders.
• Ensured realtors, buyers, sellers and lenders received superior customer service as well.
• Performed other duties as assigned.
• Worked above and beyond the call of duty to include late evenings and weekends in order to
make sure tasks were completed.
Singleton Forestry Services, LLC Buena Vista, GA 1995-2001
Co-Owner/Accountant (out of business)
• Performed all general accounting functions using Peachtree Accounting.
• Created and distributed marketing and advertising material for the entire company.
• Performed all administrative tasks and organization.
• Saved the owner over $30,000 in the first year by going back over the previous year’s tax return
and finding an error
• Attempted to collect any past-due income on a monthly basis.
EDUCATION AND TRAINING
Columbus State University, Columbus, GA,
BBA in Business Administration 1999
Georgia Real Estate Commission, Atlanta, GA
GA Real Estate Broker’s License 279-***-****
Troy State University, Troy, AL
Began Studying for an MS in Human Resources 2010
References – available upon request.
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