ANTHONY McCROREY
Windsor, CT 06095
Home: 860-***-**** Cell: 860-***-****
acb27c@r.postjobfree.com
Summary of Qualifications
A customer service position utilizing my proven administrative skill and
insurance product knowledge as well as my ability to work well under
pressure and provide high quality service.
Proficiency in contract language, coverage issues and product underwriting
strategies demonstrated across coverage lines. Building solid relationships
with all customers, including those who are challenging. Received several
awards for providing first class customer service.
Work Experience
Insurance Center of New England July
2012-present
SRL CSR
. Handle telephone requests, correspondence and daily mail for agents in
a timely manner
. Quote, review for binding and prepare for processing new and renewal
policies
. Minimize customer complaints by providing superior customer service
and high satisfaction level- (educating the Agent of the systems and
processes)
. Build and maintain Agent relationships
. Obtain and follow-up on underwriting, rating, and any other
information necessary for submission and retention of business
requested
. Review and process company-written correspondence, binders, and
endorsements while checking for accuracy before distributing to Agents
. Process invoice and endorsement in a timely manner
. Report and review new claims to appropriate carriers upon receipt of
notification by Agent
. Fully utilize the capabilities and demonstrate proficiency of the
agency management system and other company systems
. Issue certificate of liability, cancellation, and reinstatement
. Issue new business, renewal, and rewrite policies
Chubb Executive Risk (Division of Chubb and Sons) June
1999-June 2012
Underwriter
Underwriter
. Reported to Practice Leader/Assistant Vice President on a monthly
basis about renewal business premium revenues.
. Underwriting authority up to $3M on Directors, Officers, Employment
Practices, Crime, Fiduciary and Kidnap and Ransom insurance policies.
. Interfaced with brokers/agents to obtain new business and renewal
information.
. Analyzed and assessed insured risk to establish accurate pricing.
. Underwrite, rated and quoted business for processing to agents/brokers
for pricing.
. Performed negotiations of exclusions/rates.
. Interfaced with insurance wholesalers as required.
. Member of company Diversity Council.
. Participated on special projects utilizing Excel.
. Handled renewals, endorsements and referrals with an assigned book of
business within a territory
. Communicated directly with the agent/broker
. Significant amount of computer processing of broker correspondence
. Underwriting strategies including seeking opportunities for cross-
selling and account rounding
Client Service/Analyst
. Assisted underwriters with quoting and binding for Errors and
Omissions/Professional Liability insurance.
. Previous duties as an Administrative Assistant and File Clerk.
MassMutual Life Insurance Company
April 1998-May 1999
Annuity Strategic Business Unit
Client Service Analyst
. Responsible for the processing of New Business applications for
Variable Annuities.
. Specific tasks include underwriting of New Business applications and
supporting documentation, verifying state licensing requirements,
communicate with internal and external clients to determine intent of
requests and advise course of action.
MassMutual Life Insurance Company
April 1996-April 1998
Client Services Division
Claim/Benefit Analyst
. Verified and data entered for all owner/beneficiary reassignments for
life products.
. Data entered insurance documents to reflect any endorsements including
1035 exchanges, Death transfers, and Collateral Assignments.
. Achieved department efficiency and accuracy standards for processing
contract amendments and owner/beneficiary changes.
CIGNA Corporation October
1979-April 1996
Individual Life Insurance Division Sr. Loan
and Surrender Analyst
. Process all types of loan, surrender, withdrawal, dividend changes and
non-forfeiture options in mainframe system.
. Able to utilize in-depth product knowledge to provide detailed
explanations to customers and field staff regarding loan interest and
capitalization, annual statements, product illustration, calculating
of policy values, terminal reserves and over loan situation.
. Able to utilize in-depth product knowledge in a high pressure
environment to help customers and field staff understand calculating
of policy values, terminal reserves and over loan situations.
Computer Experience
- Microsoft Office
- Vantage 12.0 and 15.0
- FileNet and Automated Work Distributor Imaging systems
- MMNETS, TK00, Product Engine, Palm, Doc retrieval, CM2000
- IPPS (Internet Policy Production System)
- Instar (Agency Management Software)
- Et File
Education
Diploma, Hartford Public High School, Hartford CT
References
Furnished upon request.