Engineer Sales

Dean H. Pittsinger

***** **** ****** ****, *** **7, Sumner, WA 98390

Phone: 425-***-****

Email: ********@*****.***

Summary of Qualifications

• Over 10 years of experience with various IT technologies

• Experience with ITIL 2007 fundamentals

• Installation, configuration, and administration of Mictosoft Windows Server

2003/2008/2008R2, Microsoft Exchange Server 2003/2007/2010, and Microsoft SQL

Server

2005/2008

• Working knowledge of PowerShell

• Working knowledge of UNIX/Linux commands

• Working knowledge of SQL scripting

• Working knowledge of TCP/IP, DNS, DHCP, SMTP, RDP,

FTP, group policies, user rights and permissions, and file and

print sharing

Experience

5/2012 – 11/2013

The Walt Disney Company, Seattle, WA

Systems Operation Specialist (Contract)

• Major Incident Management ensured effective service recovery

Provided 24x7x365 centralized recovery management that prioritizes and escalates

service

recovery activities and ensures accurate and consistent communication across all

teams.

Restoration activities are tracked after service recovery to reduce repeat interruptions.

• Incident Management safeguarded service availability

Provided 24x7x365 first point of contact for centralized incident response and recovery

that consistently and reliably triaged reported or automated incidents, applies recovery

procedures, and engages domain experts to restore steady state operations.

• Problem and change management

• Systems troubleshooting and escalation

• Systems, database, and software administration and implementation

• Creation of procedural documentation and documentation review

1/2012 5/2012

Amazon, Seattle, WA

Tier 2 Support Engineer (Contract)

• Resolve escalations from the tier 1 Support Team

• System administration tasks within Active Directory, LDAP, SharePoint, and Exchange

• Troubleshooting and resolving escalations related to Office applications, Exchange

email,

Blackberry and VPN

• Provide support for SharePoint, Accounts, Permissions and Printing

• Supported operating systems include Windows Vista/7, Macintosh OS 10.6, and Red

Hat

Linux

• Assist in packaging software with SMS and SCCM

• Performed Exchange tasks using PowerShell

2/2011 12/2011

Craft3, Seattle, WA

Systems Engineer (Contract)

• Performed migration and administration of Exchange 2003 to Exchange 2010.

• Installed, configured and administered Windows Server 2003/2008 R2.

• Administrated Active Directory security permissions using group policy

• Managed Cisco VPN.

• Maintained TrendMicro enterprise antivirus software.

• Implemented and administrated virtual servers using Hyper V

• Maintained AltiGen VOIP phone system

• Implemented Barracuda Mail Archiver for Exchange 2003/2010 to reduce size of

information store on Exchange server.

• Designed and implemented backup procedures using Backup Exec 12.5 and migrated jobs

to Backup Exec 2010 R3.

• Maintained Microsoft Communications Server

• Created network diagrams using Microsoft Visio 2010

• Provided level II and III support through the use of SysAid

• Completed administrative tasks using GUI and PowerShell

11/2007 12/2010

QL2 Software, Seattle, WA

Application Support Engineer / Sales Engineer

• Supported applications throughout their evolution driven by the dynamic nature of the data

sources.

• Evaluated issues reported by customers through QL2’s support system.

• Implemented solutions to issues and communicated resolution to clients in timely

manner.

• Collaborated with sales account executives in pre and post sale environments.

• Developed scripts for clients to extract information from competitor web pages or

informational data depending on their market and needs.

• Integrated VB scripts into QL2 solutions using Microsoft Visual Studio.

• Developed scripts, sometimes hundreds of lines long, using WebQL. WebQL is a

proprietary language, but is based on SQL, and shares all of the syntax and structure.

• Used Regular Expression to locate and pull information from web pages.

Sales Engineer

• Prepared and delivered technical presentations to clients, developers and senior

executives.

• Demonstrated extensive, technical knowledge of products and services.

• Collaborated with sales teams to understand customer requirements, promote products

and services and generate new business.

• Responded, developed and presented requests for proposals to meet specific customer

requirements. Provided technical and non technical support, services and training to clients

and staff regarding the use, operation and maintenance of software/applications.

5/2004 11/2007

NewHaven Software, Redmond, WA

Technical Support Specialist / Implementation Project Coordinator

• Built strong business relationships with clients, noted for excellent communication skills.

• Evaluated clients’ needs and skillfully determined complexity of problem.

• Managed and prioritized workflow, utilized all available resources.

• Performed trouble shooting, problem analysis and problem isolation in technical and

application areas.

• Directed and collaborated with team of six employees.

• Implemented and maintained Microsoft SQL Server database and an IIS based intranet for

ticket tracking software.

• Used Crystal Reports to create custom reports and to troubleshoot and edit existing ones.

• Optimized training success by developing and implementing internal program.

Implementation Project Coordinator

• Managed software implementation, enhancements and problems from inception to

closure.

• Created project plan for each implementation and managed all resources to keep to

timeline.

• Trained customers on NewHaven Software’s products and services.

Education

2015

University of Phoenix, Seattle, WA

Bachelor of Science Information Technology GPA: 3.67

Certifications

Microsoft Certified Systems Administrator – Windows 2003

Comptia Security+

Contact this candidate