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Customer Service Supervisor

Location:
Columbus, OH
Posted:
January 10, 2014

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Resume:

JOE WILLIAMSON

**** ********* ***** ~ Galloway, Ohio 43119

614-***-**** acb20w@r.postjobfree.com

Q U A L I F I C AT I O N S

Personable, hard-working professional combines career diploma in Bio-Science

Production Technician from Columbus State Community College. With a strong interest

in delivering safe and effective Pharmaceutical techniques. Committed to team dynamics,

working well independently or under supervision to ensure positive production outcomes.

Excellent communication and listening skills, applying sound acumen in a fill station

environment. Functional skills in Spanish. Technically proficient in Microsoft Office

Suite (Word, Excel, Outlook), Adobe Photoshop, Print Shop, Paint Shop, Adobe Acrobat,

Card Readers, Windows operating system, and Internet with working knowledge of 20-

line phone number and digital equipment, including 10-Key Touch.

ED U C A T I O N

Columbus State Community College, Columbus, Ohio

Career Diploma in Pharmaceutical Production 2013

PENN FOSTER CAREER SCHOOL, Scranton, Pennsylvania

Career Diploma in Physical Therapist Aide, 2009

BLISS COLLEGE, Columbus, Ohio

Associate in Arts in Business Administration, 1990

PR O F E S S I O N A L SK I L L S

BIO-SCIENCE PRODUCTION TECHNICIAN

Built knowledge base in unskilled and skilled tasks, including clerical, inventory, Production

Flow, GMP regulations, supervisory relationship, and FDA regulations.

Introduced to Pharmaceutical terminology specific to Process flow regulations, directional

terms, system regions, and common abbreviations.

Learned pressure flow systems terminology, including sensors, Transmitters, inducers, and

open-closed looped system functions.

Gained understanding of common physical disorders, such as dysfunctions of the musculoskeletal

system, the nervous systems, infectious disorders, and others, including amputation and deceits ulcers.

Studied pharmaceutical incipient and chemical ingredients for the technicians role, including range of

water pressures in open and closed loop process systems, numerical calculations of medication

formulas.

Developed customer service skills related to the supervisor relationship, patient rights and

responsibilities, confidentiality, the Pharmacy team and other personnel, problem solving and conflict

resolution.

Trained in workplace to adhere to GMP, FDA, and all Pharmaceutical codes and regulations.

JOE WILLIAMSON

PAGE TWO

OT H E R EX P E R I E N C E

PRO-IMAGE PHOTOGRAPHY, Galloway, Ohio 2000 - Present

Owner

Manage five to seven employees in a busy photography environment.

Photograph school athletes in tournaments involving 25-75 teams simultaneously.

Train new employees in photography and computer coordination skills.

Grew business from four-five tournaments to 19-29 tournaments yearly.

THE COLUMBUS DISPATCH, Columbus, Ohio 2006 - 2009

Hooper Feeder

Inserted the advertisement in the bulk of the newspaper.

Maintained continuous product flow in tandem with the supervisor.

Multitasked different machines ensuring outgoing product on deadline.

TRAINING INSTITUTE OF CENTRAL OHIO, Columbus, Ohio

1995 - 1999

Security Officer

Provided training and recreational activities for youth in a controlled setting.

Planned and organized all community service programs.

Provided weekly and monthly progress reports for troubled youths.

Reported daily to recreational supervisor for daily reports and activities.

Ordered supplies and managed inventory control for all products and recreational supplies.

R E F E R E N C E S A VA I L A B L E U P O N R E Q U E S T



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