Project Manager Quality Control

BRIAN D. HUMPHREY

acb1x0@r.postjobfree.com

Senior IT Project Manager with over eighteen years of experience.

Managed/supported projects from initiation to closeout using ITIL, CMMI,

PMI, SDLC, and Agile, Scrum, and Waterfall methodologies. Successful

experience in eliciting, analyzing, and documenting the requirements for

business processes, policies, and information systems. Worked as a liaison

among business stakeholders to understand business problems and

opportunities in the context of requirements and recommend solutions that

enable the organization to achieve its goals. Lead project teams from 2 to

32 and projects budgeted to over $13M. Projects included

Internet/Intranet sites, Web and stand alone Applications, Help Desks,

Continuity of Operations (COOP), and IT Contingency plan efforts for

several Federal agencies.

PROFESSIONAL EXPERIENCE

G1440 - contract basis

June 2013-Present

Senior Business Analyst, Project Manager

- Conducted functional and technical requirements gathering and design

meetings with clients. Developed software requirements specifications

to serve as a guide for system and program development of a conceptual

idea and website. Additional responsibilities included daily client

contact, managing tasks/deliverables, facilitating client meetings,

and managing client expectations. Experienced with Agile, Scrum, and

Waterfall methodologies.

EA Engineering, Science, and Technology, Inc.

July 2012-February 2013

Project Manager, Senior Business Analyst -Architect of the Capitol

- Managed the redesign and restructuring of the Project Management

Information System (PMIS) to enable the organization to more

effectively manage and track the process, documentation,

communication, and reporting on projects. Ensuring the enhancement of

end-user functionality to better support current and future projects

by creating a simple and flexible graphical user interface, developing

project review collaboration functionality and structured workflows,

and improved reporting.

- Managed project planning activities, quality control, testing,

requirements gathering, GAP analysis, monthly status reports, and

managing tasks/deliverables. Experienced with Agile, Scrum, and

Waterfall methodologies. Additional responsibilities included

working with management to obtain technical resource assignments,

facilitating team meetings, and guiding technical staff regarding

tasks and time lines.

Project Manager, Senior Business Analyst - Maryland Aviation Administration

- Managed the Joint Environmental Tracking System (JETS) Website, a

database-driven website and Internet Geographic Information System

(GIS) application in support of environmental compliance projects at

Baltimore-Washington International and Martin State airports. The

system includes functions to manage inspection information, a team

directory, message board, file repository, and Internet mapping

applications for both Baltimore-Washington International and Martin

State airports. The mapping application also provides users with the

ability to access environmental data such as asbestos and lead

information by rooms and floor plan within the buildings and terminals

at both sites.

- Responsible for daily client contact and managing project planning

activities, quality control, testing, requirements gathering, GAP

analysis, monthly status reports, and managing tasks/deliverables.

Experienced with Agile, Scrum, and Waterfall methodologies.

Additional responsibilities included working with management to obtain

technical resource assignments, facilitating team meetings, and

guiding technical staff regarding tasks and time lines.

Comtech, LLC

October 2008-June 2010

Senior Project Manager, Business Analyst - BCBS FEPOC Help Desk

Consolidation

- Managed a project to restructure and consolidate four customer (PLANS)

help desk with in Blue Cross Blue Shield (BCBS) Federal Employee

Program Operation Center (FEPOC). Restructured the help desks into a

ITIL based Consolidated Service Desk (CSD) with a Tier-1 and Tier-2

structure to improve customer support and service, and reducing

staffing from 53 to 36 people. Help desk provides support for around

705 customers daily and approximately five million federal employees

during "open season".

- Oversaw the creation of a Knowledge Base (KB), created with Drupal, to

assist the newly formed CSD. Researched various commercial KB

products and made recommendations for which tool to use for

development. Developed processes and procedures for managing the KB.

- Developed and documented new priority levels, service level

agreements (SLAs), and operational level agreements (OLAs) policies,

procedures, and escalation criteria for the new CSD.

- Restructured and documented their current four separate help desk

workflows into one consolidated workflow.

- Responsible for daily client contact and managing project planning

activities, quality control, testing, requirements gathering, GAP

analysis, weekly and monthly status reports, and managing

tasks/deliverables. Experienced with Agile, Scrum, and Waterfall

methodologies. Additional responsibilities included working with

management to obtain technical resource assignments, facilitating team

meetings, and guiding technical staff regarding tasks and time lines.

Senior Project Manager, Business Analyst, Lotus Notes/Domino Team Lead -

General Service Administration

- Managed the day to day operation of GSA's email infrastructure and

managed a team of Lotus Notes/Domino Administrators and SMTP

engineers. Oversaw over 60 servers and 15,000 users worldwide.

- Managed the Tier-3 level support for the GSA help desk in response to

all email related issues.

- Responsible for planning out the restructure of GSA's email

infrastructure worldwide in order to improve performance and reduce

the number of servers.

- Researched and evaluated several Cloud solutions for possibly moving

GSA's email system.

- Responsible for daily client contact and managing project planning

activities, budgeting, staffing needs, quality control, testing,

requirements gathering, GAP analysis, weekly and monthly status

reports, and managing task/deliverable tracking system. Experienced

with Agile, Scrum, and Waterfall methodologies. Additional

responsibilities included working with management to obtain technical

resource assignments, facilitating team meetings, and guiding

technical staff regarding tasks and time lines.

Independent Consultant January

2007 - October 2008

- IT consultant for various small jobs including Web site development

and Lotus Notes/Domino work.

SRA International, Inc.

February 1997 - June 2006

Senior Project Manager/Developer & Lotus Notes/Domino Team Lead

- Managed the conversion of the Army International Agreements Tracking

System (IATS) Notes Client based database into the International On

Line (IOL) Web based Domino application. This database is used to

develop and track International Agreements and includes Cooperative

Research & Development Memorandum of Understanding, Project

Arrangements, agreements for exchange of people, information or

material, and international standardization agreements. This project

also included providing analysis and web development of the Committee

of the Chiefs of Military Medical Services (COMEDS) NATO International

On Line system for national staffing/review/approval and promulgation

of NATO standardization agreements.

- Managed the Re-engineering the Office of Emergency and Remedial

Response (OERR) Business Processes - including the analysis of current

processes, suggested and developed new streamlined processes,

developed various IT systems, prepared and conducted training in the

use of custom applications, and provided user support. Managed all

system development life-cycle activities, including analysis, design,

programming, testing, implementation, and maintenance.

- Managed the development of Lotus Notes/Domino development guidelines,

processes, and standards for both clients and SRA. These guidelines

became the standards for complete life-cycle development for

Notes/Domino applications. Covering requirements analysis, design and

development, configuration management and version control, testing,

implementation, and training.

- Oversaw the baseline assessment and redesign of the EPA Home Page.

Assisted in managing the development of EPA's Web Guide on the

Internet and Intranet- a compilation of policies, procedures, and

guidance materials designed to ensure effective management of EPA's

Web sites. Facilitated meetings between headquarters staff and

regional teams dispersed at various US locations. Coordinated the

development of Information Security Plans for the EPA Public Access

and Intranet Servers.

- Responsible for daily client contact and managing project planning

activities, budgeting, staffing needs, quality control, testing,

weekly and monthly status reports, and managing task/deliverable

tracking system. Experienced with Agile, Scrum, and Waterfall

methodologies. Additional responsibilities included working with

management to obtain technical resource assignments, facilitating team

meetings, and guiding technical staff regarding tasks and time lines.

- Managed the research of different web technologies and the development

of concept papers for the Strategic Information Technical Architecture

Plan/Process (SITAP). Recommended the application of new

technologies.

Technical Lead/Developer

- Assisted with the mapping/documentation of the current enterprise

architecture of the EPA. This document helped the EPA baseline their

existing architecture and assist them in determining where the future

enterprise architecture is heading.

- Responsible for the development and O&M of EPA HQ Emergency Operations

Center Support's Intranet Website and the EOC secure Lotus QuickPlace

website. Developed the National Response Team/Regional Response

Teams' Lessons Learned/Smart Practice data collection website.

- Technical lead for USAID's Office of Administrative Services, Bureau

for Management (M/AS) Continuity of Operations (COOP) and Program

Management Plans. Developed and maintained USAID's M/AS FMD Intranet

Website.

- Member of support team that assisted with Agency/Office wide IT

reorganization involving realignment of resources, creating new

governance bodies, and implementing new policies across the

Agency/Office.

- Technical lead for United States Forest Service (USFS) Continuity of

Operations (COOP) Plan, IT Contingency Plans, Business Continuity

Plans (BCP), Business Resumption Plans (BRP), and Disaster Recovery

Plans (DRP). Lead the effort to develop IT contingency plans for

USFS's mission critical systems.

Vredenburg November 1992 -

February 1997

Systems/Program Analyst

- Provided IT and data analysis support for various national logistic

database systems. Developed in-house Access-based Configuration

Management Order Tracking System (CMOTS). Provided trouble shooting

and maintenance support for CMOTS. Conducted the installation and

maintenance of in-house developed, Oracle-based management information

system.

- Provided management support to Naval Sea Systems Command, Program

Management Office (PMO), Ships, Mine Warfare and Mine Countermeasures.

Prepared and presented program review/briefings, developed

procurement and acquisition documentation, facilitated meetings,

tracked actions, and other related duties.

- Worked with Information Resource (IR) Manager at PMO to identify and

develop policies and procedures for recent and future automated

systems and software development. Conducted functional requirements

analysis, design, and user documents and test plans. Developed

Software Requirements specifications to serve as a guide for systems

and program development for the Database Management System (DMS).

EDUCATION

B.S. Business Administration, concentration in Management, The University

of Charleston.

TRAINING

IT Infrastructure Library (ITIL) v3 Course, Project Management Professional

(PMP) Training Course, Exploring the New Features of IBM Lotus Domino

Designer 6, ReplicAction, Advisor Notes/Domino, Intro to Lotus Script,

Domino R5 Application Architecture / Workflow & Security, Domino R5

Upgrade, Lotus Notes R4.5 Application Development I & II, Cold Fusion

Application Development, Relational Database Analysis and Design, WebPage

Design (HTML).

TECHNICAL SKILLS

Requirements Identification and Analysis, System Documentation, User

Documentation, Business Process Analysis, CMMI Level 3, ITIL Level 2,

Methodologies: Agile, Scrum, and Waterfall, Drupal, HTML, MS Office, MS

Project, MS Access, SharePoint, MS Visio, Lotus Notes/Domino 4x - 8x, Lotus

QuickPlace, LotusScript, Team Studio, ReplicAction, ColdFusion,

Dreamweaver, WordPerfect, STROHL BIA Professional, STROHL LDRPS, Section

508/Federal Accessibility Guidelines, Crystal Reports, Vcase, EasyCASE,

Paint Shop Pro, Lview Pro, HyperSnap, Map Edit 32, HotDog Pro, FoxPro,

Visual FoxPro.[pic]

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