Customer Service Representative
Resume:
D E N I S E L AW S O N
Duluth GA
Phone 860-***-****
OBJECTIVE
Hardworking, dedicated energetic individual who
wants to pursue a career that will be challenging,
stimulate growth and offer opportunity to grow
within the organization.
WORK EXPERIENCE
The Hartford Dispensary
2012 – Present
Psychotherapist
Manchester, CT
Perform Intakes, Assessments and Screen
Patients
Provide Client Orientation
Identify and evaluate clients strengths,
weakness, problems and needs
Utilized treatment plan with clients
Provide individual counseling, Case
Management, Crises Intervention and
Referrals
Completes typing, filing, coping, reports
and record keeping
Consult with other professionals
The Hartford Dispensary
2011 – 2012
Intern, Psychotherapist
Manchester, CT
Perform Intakes, Assessments and Screen
Patients
Provide Client Orientation
Identify and evaluate clients strengths,
weakness, problems and needs
Utilized treatment plan with clients
Provide individual counseling, Case
Management, Crises Intervention and
Referrals
Completes typing, filing, coping, reports
and record keeping
Consult with other professionals
Delta T
2010 – 2012
One to One Paraprofessional
Hartford, CT
Assist children with mental & behavioral
issues in classroom setting
Monitored & recorded any drastic changes
in behavior in children that have mental &
physical learning disabilities
Assist teachers & social workers with
children needs to insure successful
interactions
Worked in partnership with teachers &
social workers to implement a plan of
tactics that can be used to improve behavior
2005 2006 Environmental Systems Products
Customer Service Representative
East Granby, CT
Answer incoming calls in a high volume
call center
Accurately input data into system
Process claims in a timely manner
Responsible for fielding customer inquiries
and complaints
Maintained and update customer service
procedures manual as necessary
Maintains customer service database
Created and issue monthly customer service
tracking reports and managed incoming
calls
Responsible for fielding customer inquiries
and complaints.
Responsible for dispatching proper workers
to assist clients
Hartford Public Schools
2003 – 2006
Inclusion Kindergarten Paraprofessional
Hartford, CT
Prepare incident reports as necessary
Provided group and individual counseling
Provided case management of kids with
behavioral issues
Monitored & recorded any drastic changes
in behavior in children that have mental &
physical learning disabilities
Assist teachers & social workers with
children needs to insure successful
interactions
Worked in partnership with teachers &
social workers to implement a plan of
tactics that can be used to improve behavior
Implemented policies & procedures
pertaining to the safety & security of
children and property of community
EDUCATION
September 2000 June 2003
Hartford, CT
Capital Community College
Major: Associates Social Services
September 2009 December 2010
Springfield, MA
Springfield College, School of
Human Services Major:
Bachelors Human Services
January 2011 August 2012
Springfield, MA
Cambridge College
Major: Masters in Addiction
Counseling
SKILLS/RELATED COURSES
Microsoft Office: Word, Excel, Outlook, Lotus
notes
PeopleSoft
Customer Service Skills
Excellent Communicational Skills
Typing 45 wpm
Data Entry
Addiction Counseling
Substance use and abuse
Social work/Social Welfare
Community Organization
Abnormal Psychology
Intro to Psychology
Multicultural Issues
Contact this candidate