Customer Service Sales

Richard Copley

Telephone: 079**-******

Email: ********@*****.**.**

Resident in Halifax

Personable, customer focussed individual with broad experience gained from sales, retail, entertainment and high class restaurant environments. Recognised as a motivational and supportive team leader and team worker. Proven ability to engage with customers/clients and generate income.

KEY SKILLS AND EXPERIENCE

Supervision and Management

• Co-ordinated and delivered a full entertainment and activities programme in a popular Holiday/Restaurant/Pool Bar venue, including discos, competitions, family fun and seasonal events. Sourced and selected and monitored a variety of performers. Established a renowned reputation for the venue, generated a loyal and returning audience, retaining high levels of all-year-round custom and significantly increasing profits

• Invited to regenerate an ailing Piano Bar/Restaurant business in Aspen involving an assessment of current problems and planning a way forward. Recruited and trained new staff, designed and introduced a new Customer Service Procedure, took control of budget, cashing up and banking. Turned around the business within a year.

• Managed a 24 hour Industrial Cleaning Business together with two partners, handling large multi-site contracts such as LIDL and co-ordinating a team of contract and casual staff

• Organised weekly timetables and staff duty rotas, ensuring casual staff availability for sickness, holiday and special event cover and dealt with disciplinary staff issues.

• Handled promotional and marketing activity

• Ensured all Health, Hygiene, Safety and Security issues were in place and observed. Main Key Holder for premises.

Retail

• Worked for a high street jeweller providing a range of jewellery, with special responsibility for designer watches

• Sole responsibility for window display and special promotions

• Liaised with suppliers and representatives, taking decisions on selection of new lines and products

• Processed cash, cheque and credit card transactions, reconciled end of day takings, and banked money.

• Carried out regular stocktake and audit

• Worked in a close knit team maintaining excellent working relationships and supporting staff to achieve sales targets

Field Sales and Customer Service

• Promoted to Regional Field Sales from Internal Sales in a large home improvement organisation, having consistently received awards for business development in a target driven industry over a 3 year period.

• Customer Service Sales experience in the Classified/Media industry, selling one-off and long term media coverage to companies and individuals. Negotiated repeat business and opened up new client accounts.

• First point of contact in resolving customer problems by liaising effectively with other departments and manager

VOLUNTARY ACTIVITIES

PAWS – Fundraising Gig (Testimonial Available) 2009

RSPCA Shop – Ripponden 2013

Help the Heroes – Fundraising Events Current

CAREER SUMMARY

Entertainments Manager Irish Rover, Spain 4 years

Manager The Colony, Aspen 1 year

Self Employed JC Industrial Cleaners 3 years

Regional Field Sales WMS, Brighouse 3 years

Internal Sales WMS Brighouse 3 years

Media Sales Yorkshire Post 3 years

Retail Sales High Street Jeweller 3 years

QUALIFICATIONS

1st Year Foundation Drama Degree

City and Guilds Jewellery Retail Qualification

5 ‘0’ levels

Various internal Customer Service and Sales related courses

ADDITIONAL INFORMATION

Status: Single, therefore totally flexible

Driving Licence: Full, car owner, experience of driving internationally

Interests: Music, Art, Animals, Antiques – running a top rated Ebay collectables shop

Contact this candidate