Customer Service Data Entry

Melanie Tobin-Palmer

**** **** *** *** * . Saint Louis, MO 63104 . 314-***-**** .

acb1i1@r.postjobfree.com

NONPROFIT PROFESSIONAL

Marketing . Communications . Event Planning . Community Relations .

Fundraising

Performance Profile:

> I am an accomplished nonprofit manager, development professional and

fundraiser. I have extensive interpersonal skills and the ability to

manage multiple responsibilities in a fast-paced environment. I am

well organized with a focus on detail. I am skilled in event planning,

marketing and building client relationships.

Core Competencies:

Community Relations Fundraising Program Planning

Customer Service Grant Writing Prospect Research

Development Marketing Public Relations

Event Planning Nonprofit Management Volunteer Recruitment

Education:

University of Missouri-St. Louis

2009-Present

Master of Public Policy Administration Program with an emphasis in

nonprofit leadership & management

Saint Louis University

2004-2008

Bachelor of Arts Degree in English and Women's Studies, graduated Cum Laude

Professional Experience:

planned Parenthood Advocates of missouri and kansas

2013-Present

Statewide Digital and Data Intern

. Create informational videos as requested documenting volunteer

experiences or events.

. Take photographs to document events.

. Perform research and establish best practices for the use of and

application of new media tools such as audio, video, and social media.

. Develop creative strategies to communicate with and grow external

audiences using tools such as Facebook, Twitter, LinkedIn, YouTube,

Tumblr, and Pinterest.

. Contribute to the daily communication using social media tools and

propose new content to be posted.

. Research social media policies and guidelines to establish need and

framework for the department.

. Assist in the recruitment, training and mobilizing of volunteers as

needed to carry out Planned Parenthood affiliates in Missouri's

grassroots organizing plan.

. Assist with gathering petitions, phone recruitment, and event

logistics as needed.

YWCA Metro St. Louis

2012-Present

SART Advocate

. Provide in person crisis intervention and support.

. Counsel and aid victims of sexual assault.

. Educate clients on their rights and options for treatment.

. Passed all screening and background checks.

Fund for Public Interest

2008-2009

Canvass Director

. Directed and coordinated the direct solicitation of funds for

nonprofit community organization.

. Successfully trained and managed a staff of 30 canvassers.

. Interviewed and recruited prospective staff, made hiring decisions and

performed payroll duties.

. Issued instructions to volunteer and paid workers regarding

solicitations and public relations.

. Analyzed fund raising activities, responsible for press releases and

data entry.

. Ran door-to-door public education, voter registration and fundraising

campaigns to raise funds for environmental and social change groups.

. Researched prospects, compiled, and prepared reports, manuals,

correspondence, and other information required by management and

governmental agencies.

. Developed and updated procedures, policies, and standards.

Progressive Future

2008

Volunteer Coordinator

. Coordinated student and community volunteer service programs.

. Responsible for blog, Facebook, Twitter, and other social media.

. Recruited, interviewed, screened and trained applicants.

. Managed and coordinated a 20 person team of volunteers.

. Used database to analyze and record data regarding results of

activities and volunteer information.

. Planned special events to promote communication and cooperation among

volunteers.

. Served as liaison between administration, staff and volunteers.

. Prepared statistical reports on extent, nature and value of volunteer

service.

. Spoke to community groups, explaining organization's activities and

role of volunteer program.

Saint Louis University

2007-2008

Office Assistant

. Executed daily operations of Women's Studies department and advising

office.

. Responsible for departmental website content and social media using

Facebook and Twitter.

. Performed general office duties such as ordering supplies, maintaining

records management systems, filing, answering phones, and data entry.

. Wrote, designed and produced departmental newsletter.

. Counseled students on referral basis relative to educational,

vocational objectives, classes and scheduling.

. Assisted in planning of new student orientation and other event

planning.

. Customer service dealing with student information and difficult

situations.

BJC Medical group

2006

Medical Records Clerk

. Complied, verified, typed and filed medical records.

. Provided customer service over the phone while adhering to HIPPA

guidelines.

. Reviewed records for completeness, accuracy and compliance with

regulations.

. Entered data, such as demographic characteristics, history and extent

of disease, diagnostic procedures and treatment.

. Released information to persons and agencies according to regulations.

WHM Services

2004-2006

Staff

. Solicited both individual and corporate donors.

. Wrote and submitted grant applications, according to format required.

. Grant research and proposal development.

. In charge of donor correspondence and contact information.

. Recruited and trained volunteers.

. Involved in program planning for youth based afterschool program,

strategic planning and marketing.

Technical Competencies:

Typing speed 70 WPM HTML and CSS Adobe Illustrator

Microsoft Office Suite Fundraising software Social media

Word, Excel, PowerPoint Dreamweaver Various databases

Website Design Microsoft FrontPage Internet marketing

References available

upon request

Contact this candidate