Administrative Assistant Customer Service
Resume:
JESSICA MARTINEZ
Los Angeles, CA 90025
Telephone: 424-***-****
**********@*****.***
S UMMARY
Organized, skilled, and detail-oriented executive assistant with strong interpersonal and communication
skills seeking a position in which my skills and experience will have an immediate impact to provide
value and improve outcomes for the benefit of individuals and organizations.
E XPERIENCE
2012-2013 Kythera Biopharmaceuticals Calabasas, CA
Executive Assistant
Support for Chief Commercial Officer & Chief Medical Officer including providing support with
daily administrative assistance for their respective teams, as well as Commercial Marketing and
Clinical Regulatory teams.
Travel planning, calendar management, and meeting coordination and planning with time sensitive
deadlines on daily, weekly and annual basis for all departments for a total of 28 individuals.
Expense report preparation and management, International and Domestic Conference registrations.
First point of contact for department new hire coordination and onboarding .
Provided back-up support for peer executive assistants.
2006–2011 AstraZeneca Pharmaceuticals Phoenix, AZ
Administrative Coordinator
Provide administrative support to five Regional Sales Directors and more than forty District Sales
Managers to facilitate delivery leadership direction and related solutions to enhance team
effectiveness, business development, and increased sales.
Proven ability to develop and implement effective, practical business solutions, manage travel, plan
and coordinate meetings, onboard new hires and effectively manage multiple proprietary company
systems in support of multiple individuals and business areas.
Collaborate as member of an administrative team to effectively support field sales leaders in twenty
six states, administer policies, processes, budgets and pharma code compliance, including acting as a
resource to all field sales managers and employees.
2004–2006 Avnet, Inc. Phoenix, AZ
Executive Administrative Assistant
Provide high-level administrative support for in a highly confidential environment for multiple Vice
Presidents in Global Human Resources requiring effective interaction communication and
collaboration with executives and personnel.
Manage relocation program for employee transfers, new hires, and expatriates.
Plan and coordinate CEO meetings, internal and external meetings, including generating
presentations and reports on applicable subject matter.
Jessica Martinez
Page 2
2003–2004 Jet Propulsion Laboratory Pasadena, CA
Executive Assistant
Provide executive administrative support to Manager of Staffing & Employment Programs, including
managing office operations and a wide variety of administrative tasks and responsibilities.
Administer new hire bonus program, new employee orientation, and customer orientation.
Serve as department facilities coordinator.
2001–2003 Pinnacle West Capital Corporation Phoenix, AZ
Administrative Coordinator, Staffing, D iversity and Compliance
Manage electronic time recording system, vendor payments, and budgets and reporting for two
departments.
Coordinate projects, meetings, business travel and company volunteer program.
Train and mentor receptionists for Career Center.
1996–2000 Hughes Space & Communications El Segundo, CA
Executive Assistant Commercial Contracts
Manage commercial contracts, prepare weekly & monthly management reports, and manage office
administration.
Administrative Assistant Engineering/Satellite Business Unit
Provide administrative support to 100+ professionals, coordinate meetings, travel, and business
functions, including developing improvements to unit operations infrastructure.
E DUCATION
1982 Santa Monica City College Santa Monica, CA
Cosmetology License
Participated in numerous seminars on topics such as Organizational Skills, Customer Service ;
Managing Multiple Projects & Priorities; Indispensable Assistant.
S OFTWARE A PPLICATIONS
Microsoft Office (Word, Excel PowerPoint, Outlook, Internet Explorer), Word Perfect, Peoplesoft,
Ariba EZ Buy, AMEX Travel, as well as many proprietary software programs used by employers.
Contact this candidate