Customer Service Quality Assurance
Resume:
SAL PEREZ III
Albuquerque, NM 87121
**********@*****.***
** + years’ experience in a manufacturing environment including 5 + years supervisory/management experience. Well
versed in leading staff training and mentoring with experience instilling motivation and promoting teamwork.
PROFESSIONAL EXPERIENCE
Pendum, LLC
Automated-Teller-Machines- 1st-2nd- ATM- Line Technician
October 2012-May 2013-Part-time
• Drive company vehicle to various customer ATM or customer locations in New Mexico.
• Manage calls to meet service level obligations.
• Run diagnostics on troubled ATMS and repair, and perform maintenance on ATMS.
• Perform-FLM- 1st line and SLM- 2nd line on various ATM models- Hyosung, and Triton.
• Understand ATM trouble codes and troubleshoots for problems.
General Mills, Inc-Albuquerque, NM
Manufacturing Technician-Snacks-Nature Valley -Granola, Fiber and Fruit Bars
March 2012-November 2012
• Responsible for operating Packaging –Bosch and Aagard automated equipment in the
production of nature valley bars in a safe, quality and productive environment.
• Perform cleans, changeovers, repairs and preventive maintenance of the equipment to avoid
downtime and maintain our productivity levels in a high performance team process.
1099- Independent-Business Associate Work- Valued Relationship Inc.-(Medical Equipment)
July 2011-Present-Part-time
Coinstar-Redbox- Albuquerque, NM
Regional Operations Supervisor-ROS
September 2007 – July 2011
• Responsible for calibrating sensors and slot-data on the picker- robotics.
• Ensure appropriate division of tasks and distribution of workload among team members
• Interact, develop, and maintain positive working relationships with client partners, customers,
staff personnel, and corporate staff.
• Manage, recruit, train, new installations, repairs, ongoing preventative maintenance and develop
team of Field Support Representatives covering the New Mexico geographical market on
providing merchandising and kiosk maintenance to 160 kiosk-DVD machines to assure a
conforming product for our clients and customers.
Intel Fab 11X-FSR- Rio Rancho, NM
Lead Technician for Implant Support-Contractor
2006 – 2007
• Provide intermediate maintenance support includes component/subassembly rebuilds and front-
line system preventive maintenance.
• Amat-5000/ Quantum II/III and Varian/Vista 810 for 300 mm semiconductor process operations.
KB Homes & DR Horton Albuquerque, NM –Customer Service/Warranty Tech-2004-2005
Intel Corporation Rio Rancho, NM
Manufacturing Technician for Implant Support- Intel –Blue Badge
1993 – 2004
• Provide intermediate maintenance support includes component/subassembly rebuilds and front-
line system preventive maintenance.
• Amat-5000/ Quantum II/III and Varian/Vista 810 for 300 mm semiconductor process operations.
Martin Marietta Albuquerque, NM
Source Quality Tech III
1991 – 1993
• Responsible for first piece, receiving and in-process inspection of electro-mechanical machined
welded components, Printed Circuit Boards (PCB) and performed supplier source surveillance
per Mil-Q-45208A, IPC610-J and USPS Std. 10.
• Utilized geometric dimensioning/tolerance per ANSI Y14.5M and various precision measuring
tools, such as performing and documenting precision measurements utilizing state of the art Cord
ax, and Mitituyo coordinate measuring machine (CMM), Optical Comparator (Shadow Graph),
Surface Plate set-up, micrometers, dial calipers, gage blocks, dial indicators, microscopes
required to perform first piece, source inspection as per engineering drawings, and purchase order
specifications.
Digital Equipment Corp. Albuquerque, NM
Quality- Electro-Mechanical Tech III
1987 – 1991
• Provide Source Inspection in a Proto-type Manufacturing environment and tested raw
components in accordance to purchase order specifications.
• Read and interpret schematics and electrical drawing along with component part markings and
with the assembly requirements as per IPC 610-C J-STD, engineering drawings and Purchase
Orders as per ANSI Y14.5M experienced in Inventory principles such as MRP, MRB-RTV, cycle
counts, Maxcim inventory tracking system, and just in time planning.
Magnecraft Electric Company El Paso, TX
Quality Assurance Team Leader
1981 – 1987
• Managed the daily activities of inspectors and tested raw components in accordance to
specifications in a relay twin-plant operation.
EDUCATION AND TRAINING
• Thomas Jefferson High School, El Paso, TX, HS-Diploma
• University of Phoenix (Albuquerque, NM), Santa Fe Community College, TVI-ABQ-NM, El
Paso Community College.
• Pursuing Bachelors in Business Arts of Management 1993 (116 credit Hrs.)
• Total Quality Management Manufacturing Professional Certificate: November 1992
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