Customer Service Sales

Sonia Cook

**** ** *** ***., #* - Oakland Park, FL 33334

Phone: 615-***-**** E-mail: ***********@*****.***

QUALIFICATIONS

. 18+ years practical office management experience.

. Experience providing support for admin, sales and customer service.

. Fluent in Spanish and Portuguese.

. Knowledge of computer operations.

. Fast learner, dedicated and able to communicate effectively.

. Detail oriented, good team worker as well as punctual.

EDUCATION

. Faculdade de Ciencias Contabeis de Guarulhos - SP, Brazil,

Jan, 1984 - Dec, 1988

. Escola Figueiredo Costa - RJ, Brazil,

Jan, 1980 - Dec, 1983

EXPERIENCE

Lee Cook Construction - Nashville, TN

Aug, 2006- May, 2013

Business Manager

. Responsible for company's Administrative and Financial Departments.

. Prepared budgets and proposals for future services as well as managed

accounts payable and accounts receivables.

. Handled all marketing and lead generation efforts.

AM South/ Regions Bank - Destin, FL

Apr. 2005 - May 2006

Teller

. Exceptionally served customers by accurately and promptly

performing transactions always following the bank's policies,

procedures and security guidelines carefully.

. Used key selling features and benefits about bank's products to

generate sales referrals.

Dillard's, Inc. - Fort Walton Beach, FL

Sept. 2002 - Feb. 2005

Sales Representative/ Customer Service Coordinator (Cosmetics)

. Met and exceeded sales and new account goals set by the monthly

reviews.

. Built sales plans that focused on demonstrating knowledge of products

to ensure client credibility.

. Maintained client interaction and established client relationships

through professional loyalty and attention to client's needs.

Universal Studios Orlando - Orlando, FL

Apr. 1999 - Set. 2002

Guest Services Division

. Performed ticket sales at park entrance and enthusiastically greeted

guests as they approached the park.

. Employed personal empowerment, empathy, and creativity to resolve

guest concerns.

. Provided exemplary guest service at all times and scans the park for

potential service cues that could lead to a positive service

experience for one of our guests

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