Customer Service Manager

* ********** **. 603-***-****

Windham, NH ***** ********@*****.***

Mary-Jo Rivela

Professional

Skills WEBSITE EVALUATION SKILLS

Excellent Web Research skills and analytical

abilities

Superior comprehension and communication skills

Ability to accurately analyze, compare, and

benchmark data

WRITING/PROOFREADING SKILLS

Experienced in creative writing of articles on

miscellaneous topics to be utilized by various

companies

Accurate proofreading of executive documents and

contracts

Proficient capturing and entering of detailed

information into a Call Management System

CUSTOMER SERVICE SKILLS

Administrator of Call Management System, involving

incoming calls for service requests. Responsible

for the comfort of 800+ occupants.

President of LLC, contracting with companies such

as Disney and Carnival Cruise Lines, providing

meticulous Customer Service for incoming calls.

COMPUTER SKILLS

Computerized Data Entry for tracking and scheduling

of corrective and preventative work performed

throughout a 266,000 sq. ft. facility. Proficiency

in a variety of software programs, including

Microsoft applications such as Excel, Word, One

Note, Outlook, and Internet Explorer.

MANAGERIAL AND SUPERVISORY SKILLS

Responsible for the security of confidential

employee records. Proven ability to multi-task;

scheduling and supervision of staff including

Mechanical Engineers, General Laborers, and

Custodial Crew, while simultaneously functioning as

a Sr. Administrator to the Facilities Manager.

Work Experience

Owner/Operator, All About Travel, 2004-Present

President, Elite Virtual Services LLC, 2009-2011

Sr. Administrator, UNICCO Service Company,

1997-2005

Call Center Reservationist, Delta Airlines,

1995-1997

Tax Examiner, Internal Revenue Service, 1989-1991

Assistant Manager, Kennedy's Cleaners Inc.,

1977-1989

Education

Northern Essex College - Graduated 1991

Certificate in Travel & Tourism Management

Program included courses in Managerial

Communications

Graduated with Highest Honors and received the

Award for Excellence for achieving the highest GPA

in the graduating class

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