Steven J. Ross

**** ********* **** ** . ***** Rapids, Iowa 52404

319-***-**** . acb10p@r.postjobfree.com

http://www.linkedin.com/in/stevenjamesross/

Professional profile

Infrastructure Architect specializing in Cloud business transitions

relating to data, compute, storage, network technologies, processes, and

services. Field of expertise is diverse in the manufacturing, financial,

medical, defense, government and telecom industries. Strengths include

strategic planning, process development, systems design, vendor relations,

business continuity, operations, governance and IT outsourcing.

Particularly effective in growing cross-functional business/IT teams to

meet business goals and cost reductions.

Skills Profile

- ITIL Foundation, LEAN Electronics Champion

- Infrastructure Architecture, Security Architecture

- Vendor Relationship Management, Technical Merger Management,

Technical Program Management

- Business Analysis, Process Analysis

- Data Center Design, Build Management, Operations

- IT Coaching, Mentoring

- Network Routing, Switching, Load Balancing, Security Appliances,

Monitoring and Reporting

PROFESSIONAL EXPERIENCE

Rockwell Collins, Cedar Rapids, IA

2011 - 2012

Principal Enterprise Architect - Infrastructure

Specialized in analyzing and designing the enterprise infrastructure

architecture to meet the technical and business requirements, Data Center

Operations (compute systems, storage and network), security, disaster

recovery and business continuity with focus on ITIL and LEAN Electronic

standards, governance and compliance.

. Contributed guidance to peers, leadership and associates on the

overall infrastructure architecture as it relates to the IT business

strategies.

. Advocated for insuring that the infrastructure aligned with overall

enterprise architecture goals.

. Served as the enterprise infrastructure architect in the analysis,

design and planning phase of IT related projects.

. Served as Senior Advisor to program managers/project managers.

. Supplied architecture expertise for large, enterprise infrastructure

projects with crosses multiple technologies and platforms.

. Supported leadership and direction through technical subject matter

expertise.

. Collaborated with technology partners, developed and maintained

Infrastructure strategies that resulted in efficient and effective use

of Infrastructure information technology products and services.

. Coached and mentored peers and associates in the area of

Infrastructure Architecture.

. Documented the Infrastructure Architecture environments and

procedures.

. Maintained expertise in the area architecture, including industry

trends, strategies, and products to ensure that assets were

effectively and efficiently utilized.

Sogeti US, Richfield, MN/Des Moines, IA

2010 - 2011

Infrastructure Practice Manager - Enterprise Architecture Specialist

Leveraged knowledge of Cloud computing, storage area networks,

virtualization, server hardware, mainframe, operating systems, networking,

business applications, and security infrastructure to document, shape, and

direct the technology roadmap for clients. Worked directly with senior

executives and leadership to identify and address technology gaps,

strategic goals, and business initiatives impacted by infrastructure

technologies.

. Minneapolis Public Schools: Architected design and migration plans for

10,000 seats of Exchange 2003 to Exchange 2010. Developed detailed

design and installation documentation and run-book.

. Red Wing Shoe Company: Architected Active directory 2008 domain

structure to support external sales and supply chain systems and

users. Developed security architecture for Microsoft UAG Web

Application Gateway support of SharePoint sales initiative.

. Pioneer HI Bred Intl': Managed a Global Microsoft Windows 7 Jumpstart

Project, including Installation of SCCM and Application Compatibility

environments, Remediated 18 homegrown applications for Windows 7

compatibility.

. Suggested new technologies or new approaches to achieve business

goals. Developed methodologies to integrate technology innovation with

existing governance and enterprise architecture processes.

. Provided fully cost projected solution architecture to meet client and

prospective client requests.

. Managed and updated documentation related to organization-wide IT

activities and technology roadmaps.

. Managed progress and direction updates through formal presentations,

collaborative meetings, and content publishing to mixed audiences.

Unisys, Eagan, MN

2007 - 2010

Architecture Specialist for Global Information Technology Outsourcing

Services (GITOS)

Specialized in Data Center infrastructure (compute systems, storage and

networks), security, disaster recovery/business continuity with and focus

on ITIL standards and compliance.

. City of Minneapolis: Enterprise Solutions Architect;

o Enterprise Architect for Data Center solutions

o Architected Exchange 2003 to Private Cloud hosted Exchange 2010

migration plan

o Architected system, infrastructure and data center projects for

the Republican National Convention

o Architected Enterprise EMC storage expansion solutions

increasing storage from 35TB to 74 TB utilizing DMX, Clariion

and NAS hardware and software products

o Architected a new VMware environment supporting ~800 redundant

VM machines

o Architected an Enterprise MS SQL 2005 environment utilizing

redeployed equipment

o Architected security video solutions for precinct interrogation,

port authority surveillance and in squad patrol documentation

o Architected data center solutions to support multiple business

application needs

o Managed Data Center floor space and facility loads/distribution

and consumption

o Assisted in day-to-day operations leadership and troubleshooting

. Northrup Grumman Information Systems TASC: Team Architect supporting

co-location data center outsourcing project. Developed load capacity

models, staffing models, multi-year cost models and technology refresh

models. Establish cutover process, schedule and investment schedules

. Piper Jaffray: Team architect on storage expansion project, cloud

services and converged remote infrastructure management (cRIM).

Establishing staffing/cost models and establish deployment/cut over

scheduling

. John Maneely: Team Architect process supporting information technology

outsourcing (ITO) project to reduce data center floor space into

centralized Midwest and East Cost facilities. Established server

reduction process, scheduled data center facility recovery project and

established cost modeling and investment schedules.

. BanColombia: Team Architect to establish rate card model for

information technology outsourcing (ITO) service model. Established

new ITO service model around real time infrastructure cloud services

and Converged Remote Infrastructure Management (cRIM). Increased

yearly contract services from $4.2 million in 2008 to over $25 million

USD in 2010.

. Henkel International: Team Architect supporting global information

technology outsourcing (ITO) project, reducing regional and global

data center operations, generating cost savings and increasing

services. Establishing data center processes, staffing models,

technology refresh schedules, investment schedules and cost models.

. Nuveen: Team architect on storage co-location and management

outsourcing, recovering storage from incumbent partner and relocating

storage environment to Unisys Eagan environment.

. AMGEN: Team architect on global information technology outsourcing

(ITO) project delivering reduced operation costs and increasing IT

service response and satisfaction. Establishing multi year plan and

models to support data center service expansion.

. UnitedHealth Group: Team Architect supporting co-location data center

project, requiring space, power and cooling to support 1400 racks @

120 amps/rack.

. Northwest Airlines/Delta: Engagement Manager/Lead Architect on 2200

Dorado mainframe migration to distributed systems project with

expanded scope for BCP/DR. Establishing multi-year plan and schedules.

. County of Los Angeles Welfare: Co-Engagement Manager/Co-Architect for

LA Leader mainframe migration to distributed systems. Establishing a

20-year support plan, technology refresh schedule, Support cost models

and investment schedules.

. State of Minnesota Office of Enterprise Technologies: Team Architect

supporting co-location data center project requirements, cost support

models and technology refresh schedules. Focusing on multi data center

consolidation and increased support, services and reduction in over

all IT costs.

State of Minnesota, DEED

2007 - 2007

MIS Superviser

Managed day-to-day operations of Department of Employment and Economic

Development Desktop, Server, Network and Data Center groups. In addition to

my operational duties, I was a key member of DEED's IT leadership;

assisting in the current development and implementation of ITIL standards

and processes.

. Established DEED Business Information Technology service catalog.

. Established ITIL Foundations training program and certification to

DEED/BIT Staff.

. Increased Data Center floor capacity by 50%, established operational

process and facilities testing processes.

. Increased Data Center availability from 85% to 94% with plans to

increase availability to 99.9%

. Managed day-to-day operations with 16 team members.

MIDwave 2006 -

2007

Principal Consultant

Managed high-profile engagements, client/vendor relations, presales

activities, implementation practice development and leadership.

. North Memorial: Interim IT operations management, change control and

PC technician management.

. Hennepin County IT: Initialized Business Continuity Plan focusing on

IT Disaster Recovery Vision and Planning.

. Fair Isaac Corporation: Developed an IT Support and Help Desk Charge-

back Costing Model.

. Tenant Manufacturing: Established requirements and RFP process to

acquire a co-location disaster recovery data center. Managed RFP

distribution, responses, scoring and awarding. Developed File/Email

retention policy framework.

. Hope Hospice: Re-deployment of Enterprise MS Exchange Services.

Established Enterprise MS SQL Shared Services. Established Enterprise

MS SharePoint Shared Services and Patient Care Portal.

. Ridgeview Medical Center: Clustered Enterprise SharePoint Solution

Design

UnitedHealth Technologies [Tech-Pro]

2005 - 2006

Recovery Services, Senior Systems Analyst

Managed deployment of 20 critical application recovery plans; and 90+

infrastructure recovery plans for UnitedHealth Technologies.

. Established process and templates to capture and document disaster

recovery plans for applications, infrastructure, environments and

systems.

. Developed Recovery Services roadmap; capturing overall processes into

a simple to view roadmap depicting the inter action between BCP and DR

efforts.

. Developed ARP/IRP progress metrics to capture and report accurate

percentage complete among all delivery managers and business segments.

. Developed the Infrastructure Recovery Plan model and template for

Recovery Services.

. Developed the Third Party Recovery template for Recovery Services.

. Managed the delivery of 70+ application, infrastructure environment

and third party recovery plans for the UHT business segment.

. Coached peer delivery managers supporting other business segments with

recovery services.

GMAC-RFC [Hollstadt & associates]

2004 - 2005

Infrastructure Program Manager/Infrastructure Architect

Led the IT organization's Business Resilience Management project for GMAC-

RFC. BRM was a combination of Business Continuity Planning and Disaster

Recovery preparedness to support the overall business BRM program.

Developed and managed the strategy to build-out a dual data center

environment and supporting infrastructure. Managed work direction, capital

investment and depreciation costs. Charted IT activities and resources

across business wide BRM initiative. Lead the Catalog of Services, services

and costing changes to support the BCP initiative. Managed $7 million

capital and external resource budget and staff of ten primary and two

secondary FTE work groups.

. As Program Manager, exceeded senior management expectations, fulfilled

program goals and objectives while refocusing project team to closely

monitor project progress through last quarter of 2004; successfully

ending first year on budget.

. Reduced $1,421,000 in capital and $482,313 in depreciation costs to

BRM program office for 2005.

. As Infrastructure Architect, authored infrastructure SOW for 2005

DR/BCP services and capabilities to support dual data center model.

Established floor space planning, facility load specifications, and

ITIL data center processes.

. Established BCP/DR testing processes and test schedules.

Netco Government Services, Inc.

2003 - 2004

Senior Technical Project Manager

Developed technology and process direction and implementation to optimize

IT performance. Senior IT Leadership and mentoring.

. Saved $125,000 in annual costs by project managing highly visible

legacy database migration.

. Identified opportunities to generate cost savings and improve customer

service satisfaction by facilitating NMCI Network Operations Process

Tiger Team to align project management process between base operations

and regional NOCs.

CBS MarketWatch.Com 2002 -

2003

Network Administrator IV

Managed IT projects to streamline infrastructure and implement best

practices. Managed teams of eight internal, five external resources,

interfaced with vendor resources.

. As Project Manager, ensured success of mission-critical project by

serving as Technical Liaison co-managing pre-merger integration

project with newly acquired Pinnacor Systems. Designed network

infrastructure to consolidate five data centers across the U.S. and

Israel into two locations within six months.

. As Lead Design Engineer, saved $200,000 by designing and implementing

data center consolidation model to create 30% more efficient

infrastructure for new data center in Lisle, IL. More than doubled

capacity goal by sustaining 700Mbps daily web site traffic while

completing project on time and under budget.

. Developed a data center consolidation model to collapse 6 data centers

to 3; Minneapolis, Lisle and NY.

. Successfully developed vendor relationships saving $250,000 annually

by reducing maintenance costs by 10% and actively managing vendor

relationships and establishing partnerships.

Sentient Alliance

2001 - 2002

Senior Consultant/Partner

Delivered infrastructure redesigns, security upgrades and related IT

consulting to clients nationwide.

. Enhanced system security by conducting network security intrusion

assessments. Created business continuity planning and enterprise

security policies. As individual contributor, supported wide range of

software including: Checkpoint, NetScreen and Cisco PIX. Ensured

compliance with COBIT 2000/ITIL guidelines for multiple clients by

developing IT governance/Service Management strategy and documenting

related policies/procedures for multiple clients.

. As individual contributor, decreased downtime by creating remote SNMP

network monitoring of multiple enterprise sites for numerous clients,

including Unison Corporation.

divine [marchFIRST] Charlotte, NC and Minneapolis, MN

2000 -2001

Infrastructure and Security Solutions Manager

Managed projects and staff to deliver Infrastructure Solutions and Services

for internal and external clients. Supervised and developed 34 staff

members.

. Architected regional technical infrastructure and IT security systems

for 350 employees. Managed team that built and supported this

infrastructure.

. Achieved $750,000 savings by managing shared services project to

support multi-million dollar web infrastructure development projects

deploying IIS, Visual Studio, SQL, Oracle and Windows 2000 Advanced

Server for Best Buy and Proctor & Gamble.

. Improved infrastructure delivery and integrity achieving 100% customer

satisfaction and 99.99% uptime through improved facility management of

Minneapolis data center (Windows NT/2K, HP iSeries 400 and Lotus Notes

hosting).

. Managing Partner said: "Steve built the development environment for

most of our multi-million dollar projects and was called upon to

travel to clients to resolve problems their support staff could not

figure out."

Premier Systems integrators, Charlotte, NC

1998 - 2000

Senior Sales Engineer

Bay Networks, San Mateo, CA and Billerica, MA

1995 - 1998

Senior Sales Engineer

Apple Computer, Cupertino, CA

1992 - 1995

Senior Network Engineer /Technical Project Manager

Technical Skills

. Security Technologies: Juniper/NetScreen, Firewall-1, Internet

Security Scanner, NMAP, Nessus, ZenMap, NTOP, Ethereal, Wire Shark,

Nikto, Back Track

. Network Infrastructure Technologies: Cisco [Firewall, Routing,

Switching, VoIP], Juniper [Firewall, Switching], Dell [Servers,

Storage, Switching, PCs], HP [Servers, Storage, Switching, PCs], IBM

[Servers, Storage], EMC [Storage], Hitachi [Storage]

. Management Technologies: COBIT v4 Governance, PMBOK v3 & TenStep

Project Management, SSE-CMM v 3.0, IT Infrastructure Library (ITIL)

Foundations v 2/3

. Operating Systems: Windows 9x/NT/2K3/2K8/XP/Vista/W7/W8,

Linux/Solaris, Mac OS 6/7/8/9/X

. Collaboration Technologies: Microsoft Office SharePoint Products,

Technologies and Infrastructures

. TOPS - Technology of Participation and Facilitation an Ester Derby

Facilitation Course

. LEAN Electronics Champion

Certifications

. ITIL Foundations v2

. LEAN Electronics Champion

. Cisco Systems - CCNP, CCDA

. Check Point Security Administrator, Security Engineer

EDUCATION

B.S., Computer Information Technology, San Francisco Tech, San Francisco,

CA 2002

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