Sales Customer Service
Resume:
Cathy Moore
Montgomery, PA 17752
Sales Professional
• Customer Driven, Top-producing sales expert, in highly competitive markets.
• Extremely driven with “Hunter” mentality and EXPERT in BUSINESS DEVELOPMENT
• Extensive experience in Fund Raising and training of Volunteer Base & Employees in Sales and Product
knowledge
• Superior personal presentation & verbal skills, along with a unique gift of building rapport,
• Ability to build trust and respect, by listening to and evaluating prospect needs and recommending
appropriate solutions.
• Utilizes product knowledge and effective selling skills, to influence businesses and negotiate and close
significant contracts
• Expert in building relationships & Business Development
• “Hunter” Mentality
• Computer literate – competent in Windows 98 and XP, Word, and Excel.
• Highly ethical standards, results driven, persistent, confident, self motivated, professional appearance, and
excellent reputation within the business community.
EDUCATION
Pennsylvania College of Technology – Williamsport, Pennsylvania
Bachelor of Arts Studies
GPA 4.0
EXPERIENCE
Professional Account Sales Executive to Small and Mid-Sized Companies
• Developed sales plans and exceeded new sales goals
• Sold over $100,000 in advertising to hospitals, doctors, restaurants, and main street businesses in 6 months
for one company
• Ability to utilize product knowledge and selling skills, to influence targeted businesses, to negotiate and close
significant contracts
• Managed all contracts
• Ability to work under pressure and deadlines
• Generate a positive company image
• Made appointments with clients to demonstrate the value of products based on client need
• Increased revenue by closing significant sales and establishing future opportunities
• Effectively served as consultant to client companies and built long lasting relationships
American Red Cross
Community Outreach Coordinator- Blood Donor Relations
Experience –
1. Major Prospecting Experience - Plan and implement effective strategies to recruit and retain Donors, to
sponsor Blood Mobiles and fixed sites.
2. Initiate contact with Donors and Potential Donors and Create strategies to attract Sponsor
groups/businesses, and Donors.
3. Move potential Donors towards Solicitation and Closure
4. Maintain long lasting Relationships with Donors to retain Donor Base
5. Provide organization to Donor Groups, in order to attain and achieve blood collection goals.
6. Schedule Blood Drives in established territory, in order to achieve personal and group blood collection
goals.
7. Recruit and train volunteer base to assist at all Blood Drives.
8. Represent the goals and mission of The American Red Cross as a Sales Professional.
9. Implement all administrative duties and paperwork, to fulfill all duties of Account Management, along
with all other necessary tasks.
Summary:
My experiences include working with, building,and maintaining, many, long lasting relationships with local
community groups such as, but not limited to – The Masons, Elks, Moose, Junior Leagues, local radio stations,
Hospitals, High School and Collegiate groups, local Church and Mission groups, Chamber of Commerce’s, and many
local businesses. I also achieved and exceeded my monthly/ yearly goals, and bonuses, for almost every month that I
worked for The American Red Cross.
Ogden Directories of PA – Williamsport, Pennsylvania
Sales Account Executive
• Built client base from scratch and finished career holding 84% of the sales in the office.
• Grew sales volume 135% in 1st two years.
• Consistently won weekly, monthly, and overall book sales contests.
• Presentations to local business owners with recommendations to help direct traffic flow to their business by
advertising in the local yellow page directories in Lycoming, Clinton, Union, Snyder, Montour,
Northumberland, & Centre counties.
• Daily contact with decision makers of local businesses.
• Major emphasis on customer service.
• Active member of Williamsport and Central Pennsylvania Chambers of Commerce. Received Top Award for
Membership Drive recruitment in 2004
• Independence- Ability to be efficient with minimal supervision
• Developed and improved new territory
• Proven ability to work independently as well as a team player
• Completed all administrative duties required
Brodart Company – McElhattan, Pennsylvania
Academic Account Executive
• Managed approximately 200 Academic VIP Library Supply / Furniture Accounts, maintained and increased
the business through personalized service and relationships. This included communicating with customers,
expediting product samples and orders, resolving customer problems, and promoting products and services.
• Established centers of influence at Purchasing and main levels to establish new accounts and increase the
business through cold calling inactive accounts, through internal and external leads, and engaging in personal
visits.
• Maintained a Data Base of customers, and coordinated mailings and e-mailings directly to customers
• Generated weekly and monthly reports
• Encouraged product comparisons with competitive vendors
• Increased overall company revenues by 3%
• Increased my personal revenue by 125%
• Established 61 new accounts, and maintained 40% reorder rate
• Attended Trade Shows and participated in generating sales from exhibits
The Country Peddlers and Company of America - Alsip, Illinois 1995-2000
Retail Sales Associate / Regional Sales Executive
• Consistently met and exceeded sales requirements and personal goals.
• Frequent communication with customers to inspire future sales and maintain high customer relations.
• Developed new and creative techniques to promote the sale of products.
• Provided outstanding customer service: Customer support; Processed individual orders and invoices;
Oversaw the return or replacement of damaged or incorrect merchandise; Customer follow-up to ensure
product satisfaction.
• Processed all orders and prepared billing statements.
• Developed, organized, and maintained all customer files.
• Excellent time management and office organizational skills.
• Area Sales Executive responsible for 2 – 9 Sales Associate Trainees.
• Provided technical support, training, inspiration and enthusiasm to Sales Trainees so that they were successful
in reaching their company and personal goals.
• Purchased display merchandise and office supplies
SALES AWARDS AND ACHIEVEMENTS
National Year End Sales Rankings
• 1999 - $67,727 placed 3rd in nation
• 1998 - $64,427 placed 6th in nation
• 1997 - $52,121 placed 6th in nation
Vacations Won
• 1999 – Alaskan Cruise for two
• 1998 – Maui, Hawaii
Regional Sales: Placed 1st twenty-four times in three years
National Monthly Awards
• 1999 July – November
• 1998 March – November
• 1997 September – November
• 1996 September – November
Various Team Awards
• High Average Peddler Awards
Contact this candidate