Customer Service Manager

Shannon L. Tutor

*** ********** *****, *****, ** 42211

********@*****.*** Cell: 270-***-****

Available: Immediately

OBJECTIVE

To obtain a rewarding position that will challenge my current skill-set and improve efficiency while allowing me to design

plans, manage talent, foster development, and be a vital part of a successful cross-functional team.

SUMMARY OF QUALIFICATIONS

Highly motivated professional with more than 20 years of experience in leadership, personnel administration, program

management and counseling as well as a BS Degree in Business Administration. Highly skilled in personnel planning and

management, administrative procedures, logistics, supply chain management, production and warehouse operations.

Significant experience in personnel operations, evaluations, pay actions, awards and recognition, postal logistics and

casualty operations. Strong communication skills as well as leadership, training and mentoring attributes honed through a

military career spent leading, coaching and instructing diverse teams under a range of adverse conditions. Dedicated

team player that thrives in multitasking and prioritizing assignments in a fast -paced environment. Areas of expertise

include:

o Personnel Organization & Management o Professional Development & Training

o Quality Control & Quality Improvement o MS Office Programs (Excel/PPT/Word)

o Research and Policy Development o Risk Management & Compliance

PROFESSIONAL EXPERIENCE

March 2013 – November 2013

Operations Supervisor, Exel Supply Chain, Eddyville, KY

Coordinated and supervised the daily and weekly activities that occur within the production area for the Exel Sekisui site

(polyvinyl alcohol) which consists of four production lines, two grinding systems and production capacity of over 1 million

pounds per day; provided leadership, motivation, training and development to a workforce of more than 40 personnel that

work rotating shifts on a 24/7 basis; executed against customer and site requirements; ensure d the safe operation of one

switch engine and more than 60 railcars, one yard tractor and eight hopper trailers and a fleet of more than 10 fork trucks;

participated in continuous improvement activities as part of the site management team and ensure d company policies and

procedures were followed and that the site maintained a positive work culture.

US Army – May 1993 – Jan 2013 (US Government Secret Security Clearance May 03 – May 13)

Section Chief – Division HR Section, U.S. Army, Fort Campbell, KY May 2010 to January 2013

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Division G1 Sergeant Major - Planned and managed human resources (HR) support for the 101 Airborne Division

consisting of 23,000 soldiers. Advised the Division leadership on all human resource support and tasks. Provide d

counseling and technical guidance on all Army and local policy related to human resource critical task s as well as

administrative planning and operations to subordinate units across Fort Campbell. Acted as a conduit for human

resources policy information between Fort Campbell and higher headquarters to include Forces Command and

Department of the Army. Managed 25 soldiers and civilians in day to day customer service and operations.

Training and Development Manager, U.S. Army, Fort Campbell, KY March 2007 to April 2010

Company First Sergeant - Managed and supervised 177 soldiers while serving as the First Sergeant in a Human

Resource Company (HR Co) that provided HR support to a logistics brigade; ensured fair and consistent training and

disciplinary standards were used to develop unit cohesion and readiness. Advised the Commander on all functions and

served as the senior trainer for the unit and manager of the unit’s evaluation program. Responsible for ensuring the

upkeep and maintenance of all unit facilities and management of the Commander’s Supply Discipline Program . Served

as a liaison between family members and higher headquarters to ensure open communication on current and future

operations and the impacts on the family.

Division Strength Monitor, U.S. Army, Fort Campbell, KY July 2005 to March 2007

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Platoon Sergeant and Division Staff NCO - Served as the strength monitor for the 101 Airborne Division by ensuring

personnel vacancies were identified and requisitioned against in order to maintain 100% staffing based on the

Commanding General’s intent. Served as a conduit for the flow of information between units on Fort Campbell and higher

headquarters within Department of the Army.

Shannon L. Tutor Page 2 of 2

Distribution Manager, U.S. Army, Alexandria, VA December 2003 to July 2005

Section NCO - Distributed enlisted personnel across nine separate Training and Doctrine Command (TRADOC) military

installations in accordance with the priorities established by the Army Chief of Staff. Ensured personnel requirements

were projected and filled in support of the Global War on Terror (GWOT) and Army growth. Managed the nomination and

selection process for personnel assignments to the Pentagon and White House.

Promotions and Records Division Chief, U.S. Army, Pentagon, Washington DC September 2002 to December 2003

Section NCO - Maintained the personnel records and managed the validation and input of promotion actions for more

than 5200 Army personnel assigned to the offices of the Secretary of the Army, Army Chief of Staff, Secretary of Defen se

and remote locations worldwide. Additionally appointed as the Training NCO for the section, responsible for tracking and

managing the readiness and completion of all soldier tasks and requirements, including but not limited to physical fitness,

weapons qualification and other Army required training.

EDUCATION & TRAINING

Bachelor of Science, Business Administration, Summa Cum Laude, Trident University, Cypress, CA 2012

Associate of Science, General Education, Troy State University, Troy, AL 1997

Toyota Pro-Lift Train-the-Trainer Forktruck Training Certification, Evansville, IN 2013

Exel Essentials of Leadership I, Memphis, TN 2013

First Sergeant Course, Fort Bliss, TX 2007

Advanced Non-commissioned Officer Course – 42A, Fort Jackson, SC 2004

Air Assault Course, Fort Campbell KY 2000

Basic Non-commissioned Officer Course – 42A, Fort Jackson, SC 1999

Primary Leadership Development Course, Fort Benning, GA 1995

AWARDS & ACHIEVEMENTS

Defense Meritorious Service Medal, for service in Afghanistan, May 2010 – May 2011

Bronze Star Medal, for service in Iraq, November 2007 – February 2009

Bronze Star Medal, for service in Iraq, September 2005 – August 2006

Afghanistan Campaign Medal, Iraq Campaign Medal, NATO ISAF Service Medal

Meritorious Service Medal – 2; Army Commendation Medal – 5; Army Achievement Medal – 8; Good Conduct Medal – 6;

National Defense Service Medal – 2; Global War on Terror Service Medal; Korea Defense Service Medal;

Joint Meritorious Unit Commendation; Meritorious Unit Commendation; Army Superior Unit Award

Regimental Achievement Medal – Adjutant General Corps Regimental Association - 2009

Distinguished Honor Graduate and Leadership Award – Advanced NCO Course, Fort Jackson, SC, 2004

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Selected as the US Army Troop Command – Korea Noncommissioned Officer of the Quarter – 1 Qtr, FY1999

Distinguished Honor Graduate and Leadership Award – Basic NCO Course, Fort Jackson, SC, 1999

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Selected as the Fort Benning Soldier of the Quarter – 1 Qtr, FY1996

Distinguished Honor Graduate – Primary Leadership Development Course, Fort Benning, GA, 1995

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