Customer Service Manager
Resume:
A hardworking, polite and cheerful college leaver with very good social
skills with people of all ages. Able to work flexible hours and very
willing to learn new skills.
EDUCATION
SEEVIC Sixth Form College, Benfleet (2008 to 2010)
BTEC National Certificate
. IT Practitioners - pass (equivalent to 2 A Levels)
GCSE
. English - grade C
Beauchamps High School, Wickford (2003-2008)
GCSE
. Mathematics - grade C
. Physical Education - grade D
. English Literature - grade E
BTEC First Diploma
. Applied Science - Pass (equivalent to 4 GCSE grade Cs)
OCR Level 2 National Certificate
. Information and Communications Technology - Pass (equivalent to 4
GCSE grade Cs)
Work Experience
Whilst I was at college, I went on work experience for two weeks to a
company named 'Business Land'. It is a company that deals with IT problems
from a simply faulty wire to building a computer. I learnt a few things in
my short time, but I mainly learnt what it is like working within IT. I
found that I enjoyed it and it also felt that it is something that I could
turn into a career.
CURRENT EMPLOYMENT
Clintons - December 2013 -Current
I am currently working for the card shop Clintons, as a Christmas temp. My
main duty is to give the best customer service to all of the customers that
either enter the store, or work past. I have to stock the shelves with all
the different cards that are available, as well as show the customers the
location of the items that are needed. It is a fast paced job which gives
me the chance to talk to customers and learn different ways to sell them
more items that might not have been thought up before.
PREVIOUS EMPLOYMENT
British Heart Foundation - November 2013 - December 2013
I am currently working for the company British Heart Foundation, helping
out for the Christmas period. My roles within the company are to help sort
the store prepare for Christmas. I have to perform tasks such as dealing
with customer enquiries, as well as help designing the store to make it
look more appealing for the customers.
Marks and Spencer - July 2013 to September 2013
I worked in Marks and Spencer as a customer assistant. I was a morning
filler, which means that I stacked the shelves early in the morning, to get
the store ready so it can be opened on time. My shift started at either 6
am or 6.30 am. If I was to start work at 6, it was to help out with the ops
part of the team. I would have to empty the delivery truck and take all of
the stock to the fridge to be sorted.
McDonalds - February 2011 to April 2013
I worked for the family run business McDonalds in Basildon at the Festival
Leisure. I was one of the oldest crew trainers and have been a trainee
manager since December 2012. My main roles were to either work on the tills
or cooking the food, which is done at the highest of standards and quality.
My secondary roles were to train new crew members how to work on a station
such as till work, and to teach them the correct procedures. I learnt how
to handle large amounts of money at a time and have also been trusted in
dealing with other people's money. I gained a lot of experience from
working in McDonalds.
Argos Distribution Centre - September 2010 to December 2010
Blue Arrow, the logistics company, who employed me for the Argos
Distribution Centre in Basildon. I worked as a warehouse operative,
collecting items from all over the warehouse which had been ordered by the
Argos stores around the country, in shifts from 6am to 10pm.
Stockvale Limited - the parent company of Adventure Island in Southend
Sands (Restaurant, Bistro and Bar) - May 2010 to September 2010
My work involved preparing drinks orders for seated customers, where
attention to detail and speed were both necessary. Between filling orders,
I was responsible for keeping the bar sufficiently well stocked.
Jungle Jive (child friendly fast food restaurant) - June 2009 to May 2010
My duties involved all aspects of providing fast food to both seated and
take away guests - preparation of raw food and cooking by fryer and
griddle; customer service with till operation; cleaning of the restaurant
and the outside area. This experience gave me a good understanding of
health and safety and the need to put the customer first.
November to December 2008 Woolworths (Basildon)
Christmas job in Woolworths, initially with the expectation of longer
employment. I worked mainly on the tills as part of a team but also gained
experience in stock handling. I learnt to operate the automatic tills,
which included credit card and Lottery transactions, and to deal with
customers. Over the Christmas week and up to store closure I worked
overtime hours to support the permanent staff.
REFERENCES
. Saleem Uddin
Marks & Spencer Simply Foods
Unit four
Mayflower Retail Park
Gardeneirs Lane
SS14 3HZ
ADDITIONAL INFORMATION
. Physically strong, not afraid of physical work
. Interests include computer games and following West Ham United
. Good work processing skills
. Am willing to work flexible hours
. A quick and eager, willing to learner
Contact this candidate