Manager Customer Service

Robyn Lush – 079**-******

*a Russell Grove, Redland, Bristol, BS6 7UE

acb0yx@r.postjobfree.com

* ***** ******** ******* *** hospitality experience

UK Personal Alcohol Licence

WSET Fine Wine Qualification

Microsoft and Opera literate

Personal Statement –

As an experienced professional with a vast skill set and true passion for fast-paced, service orientated

environments, my sales performance, organisation and people skills will enable me to become an

invaluable member of your team. I am highly trained in Events Management and Operational procedures

within a hotel/restaurant and my creative and efficient work ethic will allow long lasting and constructive

relationships to be formed. In my most recent position I focused on Events within my hotel resulting in

over £130,000 of additional revenue for my company between 2012 and 2013. I am a confident, capable

and ambitious young woman who will work hard to help your organisation achieve its goals.

Career History – References available upon request

February 2013 – September 2013 – I took a career break to Travel which had always been an ambition. I

travelled through South East Asia and Australia returning at the end of September.

April 2011 – February 2013

Private Events Manager and Assistant Operations Manager within The Clifton Hotel Group

The Clifton Hotel Group has 3 hotels/venues in the Clifton Area, I have been based in the following two -

The Square Private Members Club and Racks Bar and Kitchen.

Responsibilities and Achievements –

- Increased the number of confirmed weddings for The Square from 11 in 2012 when I joined the

business, to 38 for 2013 by the time I left and joined Racks resulting in approximately £130,000 of

predicted additional revenue.

- Wrote, designed and promoted a new hard copy and e-brochure for the club.

- Responsible for daily, weekly and quarterly banking aswell as working towards my own KPI’s and

monitoring the KPI’s of my staff.

- Ran busy breakfast, lunch and evening service as duty manager and managed a team of up to 20

on event days.

- Ran all aspects of Wedding Planning from selling, thorough event meetings with couples before

the day. Prep and delivery of the day as well as after care.

- Building strong relationships with members of the club aswell as selling our services to potential

new members.

- Held 1 to 1 staff meetings as well as group unit and weekly event meetings.

- Through planning and promotion, managed to beat the group revenue record for Christmas party

bookings in December 2012 by taking £36,000 more than the previous 15 years of the company.

House of Fraser Plymouth – Sept 2007 – Dec 2010 – Business Support and Accounts Assistant,

promoted to Wedding List and Events Organiser

Bar Staff – May 2006 -September 2007 - Bar Mez Torpoint

Education -

A-level – Business Studies Grade A – Health and Social Care Grade B – Product Design Grade A

11 GCSE’s – A* - C grades

Completed and PASSED a 12 week psychology course and a 12 week fitness and nutrition course

Customer Comments from The Square Private Members Club –

(Feedback from weddings/events I managed in 2012)

‘Thank you so much for your time and enthusiasm - you set the bar of what we'd hope for from someone

planning our wedding.’

‘The process before the day was great - we felt as though we were well informed of what was going to

happen and you and your team answered our questions promptly.

We were both concerned how the day would piece together but it couldn't have gone any better! I don't

think you could have done any more to put our minds at rest it's just I can be a bit of a control freak and

probably have a bit of OCD! Massive thank-you for making our day AMAZING!’

‘Just to say that I thought you were extremely helpful and organised. You had loads of brilliant ideas and

advice and made it all so easy. Thank you again!’

‘I just wanted to say we have been so pleased with everything so far you have all made it so easy and

really relaxed- nothing has been too much trouble so thank you!’

‘As I said to you last night nothing was too much trouble for you. Everyone's request was dealt with

smoothly and efficiently - you didn't say no to anyone! I saw some people wanted to change their choices

and you were more than happy to do this. You were also professional and friendly at all times, which given

the large amount of noisy and no doubt demanding guests was no mean feat! You did an amazing job last

night and clearly worked your socks off!’

‘I write to thank you very much for all your great support and most valuable help to make Stella's

birthday party a success. The place looked beautiful! And that was down mostly to your help!

You are a great asset to The Square Club!’

‘Thank you for replying so promptly to all my emails, it is so refreshing to find someone that bothers to

answer all the niggling little queries I have, it is much appreciated.’

‘We have decided against booking our wedding with the square as we will need somewhere bigger I’m

afraid. Thank you so much however for taking the time to see us. We both felt you are great and almost

sold it to us on the spot, the square is lucky to have you!

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