PERSONAL DETAILS

Name Francesco Giovanni

Address ** ******* *****, ******* ***** 3169

Mobile 041*-***-***

Email acb0xz@r.postjobfree.com

Citizenship Australian Citizen

CAREER OBJECTIVE AND SUMMARY

I have been an IT professional within the industry for the past 10

years. Throughout my employment I have worked for various large

corporations, those being Regis Aged Care (5,000 employees), Pitcher

Partners, Monash\ Swinburne University and Toshiba Australia.

What I can bring to this position is a vast amount of experience, a

combination of team leadership, project management and excellent planning

skills. I am a confident communicator with both internal and external

stakeholders and believe that I have strong interpersonal and analytical

skills, as well as thriving on social interaction and customer

satisfaction. I am a hard working individual that also enjoys a laugh, and

can offer an outstanding ability to succeed in a busy environment whilst

maintaining a high level of quality service delivery and am very

comfortable working as part of a team or independently.

I am currently looking to join a company where there are opportunities for

internal progression and success is rewarded to those who work hard and

strive for the best. I would be pleased to be offered a great career path

within a supportive team environment, where I can enhance my skills,

knowledge, and continue to develop by contributing to the business and

challenging myself in line with the business priorities and requirements.

EMPLOYMENT HISTORY

2012 Dec - Current Senior Desktop Support, at Think Employment

Responsibilities include:

. Development of IT procedures for the business (IT Team and Sales team)

. Maintenance of computer system (XP and Win7), phone system (Aria),

printers (HP)

. Hiring as well as training current and new staff in accordance to company

policies

. Overseen the business operation, from processing to deliveries

. Contributed to team meetings and provided advice to senior management

. Maintaining and sustaining professional relationships with past and new

clients

. Creating and disabling user accounts, as well as conducting IT daily

admin tasks

. Team leadership, staff training, providing feedback and appraisals

. Office duties; EFPOS, invoicing, scanning, printing, ordering paper and

toner.

2010 Jan - 2012 Nov Desktop & Service Desk Support / Project manager and

IP Telephony Coordinator, Regis Aged Care

Responsibilities include:

. Lead the Desktop team, which provide support to 120 users at Head Office

and over 1000 Windows users across 47 sites Australia wide, connecting

by Citrix Xen-Apps.

. Provided face to face support to internal staff, as well as phone and

remote access support to interstate staff Australia wide by using Team

viewer.

. Manage, support and administer all IP Telephony VOIP services within the

organisation.

. Daily monitoring and allocation of IT requests using Service Desk

Management system

. Supporting Internal applications and software; Kronos, Payroll,

eLearning, MS Project

. Involved in the recruitment of new staff and training current team

members.

. Liaise with the other departments within the organisation to resolve

client's requests.

. Arranging & chairing fortnightly meetings, focussing on KPI targets and

team building.

. Travel interstate to install IT equipment and to conduct presentations

to facility managers

. Managing and Overseeing Asset Stock Control databases. Procurement of IT

equipment

. Created telephone policies to be implemented by the business for all

eligible Regis staff

. Managed contractors and external vendors conducting work at all Regis

facilities

. Develop technical work instructions and documentation for internal

clients

. Advised and assisted staff with training of new mobile devices, software

and hardware

. Procurement and maintenance of telephony and mobile devices. NEC, Apple,

Blackberry

Projects involvement at Regis Aged Care:

- On my last year at Regis, reporting directly to senior management

including the CEO, I was made the lead PM for the introduction and roll

out of a phone service solution to all Regis residents across all sites

Australia wide.

- Worked in close collaboration with the Property department/manager

during the extension and renovation of a number of Regis nursing homes

nationally.

- Coordinated all cabling and phone line installations for all Regis

sites.

- Introduced and managed a quick and effective WebSMS communication system

for facilities to use to contact staff for work rostering, upcoming

events and emergencies.

- Coordinated the entire phone system upgrade for Regis Head Office.

- Wrote a proposal to Regis management, which was successfully approved

for the introduction of sporting uniforms for corporate event

participation.

- Part of the project team working on the Facility Overflow Phone

solution.

- On my first year I introduced and customized an IT managing system for

end users to log faults and queries. (Service Desk plus)

2009 Sept - 2010 Jan Desktop Technician Level 2, at Monash

University

. Exclusive face to face support to executives, administration

departments and researchers

. Play an important role in the University migration to Lotus Notes

. Setting up and imaging new equipment ready for deployment, using Ghost

. Liaising with the Network, Novell and other teams to solve customer IT

issues (Remedy)

. Setting up and supporting video conferences and presentations for

University V.C.

. Advised and assisted staff with training of new equipment, software

and IT security

. Set up Blackberry's, iPhones, latest Nokia phones and Windows mobile

devices v6.1

. Assisting in the deployment of new hardware to various administration

departments

. Liaising with third party vendor to book the repair of equipment.

(Laptops, Copiers, etc)

. Assisted in installing, testing and deploying new software to staff

computers

. Contributed to team meetings and provided advice and guidance to new

team members

. Professional at all levels with excellent customer building and

maintaining relationship

. Provided accurate logging of time and materials when providing to

support to SLA users

Projects involvement at Monash University:

- During my short time at Monash University, I became part of the project

team and recommended the introduction of BlackBerry mobile devices for

internal Executives clients. Also provided expert advice for the upgrade

of the mobile hardware.

- Part of the migration team during the email platform upgrade for entire

University.

- Project supervisor for Copier implementation and set up at new

Research building.

2009 (August) Computer Technician, at More than Hearing Clinic

. Face to face support to staff members

. Liaising with external vendors to arrange equipment repairs and ISP

for speed issues

. Assist and advise internal IT technician

. Replaced and run down network cables from wall to small hubs to users

desk

2009 (May -July) Desktop Support Analyst Level 2, at Swinburne

University

Responsibilities included:

. Face to face and over the phone support to teachers and other staff

members

. Deployment and testing of software to classrooms

. Set up Audio visual equipment and support

. Liaising with internal helpdesk team to work out resolutions to IT

issues

. Supervise and monitor support queue using enterprise management system

REMEDY

. Communicate with external vendors to arrange equipment repairs and

maintenance

. Supporting desktop PCs, IBM and Lenovo. Also iMacs and Mac PCs basic

level.

. Photocopiers and printer repairs. This included, HP, Xerox and Canon

2004 Nov- 2009 Jan Desktop Analyst /Technician, at Pitcher

Partners Melbourne

Responsibilities included:

. Face to face, over the phone, remotely desktop network support and after

hours support

. Dealing specifically with Partners and Senior Management

. Liaising with the Network Administrator and Database Administrators

. Assisting the ICT group in the development of standards and security

procedures

. Maintaining and sustaining professional relationships with suppliers and

contractors

. Managing and Overseeing the ICT Asset Stock Control Register, submitting

time sheets

. Supporting Accounting applications such as, MYOB, QuickBooks, and basic

Visio.

. All types of software, hardware repairs and installations; Citrix, Cisco

phones (VOIP)

. Supervise and monitor all support queues using enterprise management

system ALTIRIS

. Set up and support Partners and Clients AGM company presentations. At

Crown Casino

. Provided monthly reports to the IT Manager

. Cable topology run down network cabling from switches or patch panels to

desks, servers

. Supervised external contractors and liaised with vendors. Dell,

Australian Sound, Task, ATO, Softlog, MYOB, Quicken, Sol6, Xplan, Quest,

Fuji-Xerox, Toshiba.

. Repairing and Maintaining Dell laptops, desktop PCs also Xerox and

Toshiba printers

. Installation of Blackberry's, palms, and managing BES platform.

. Assisted with staff training of new equipment, software and IT awareness

and security.

Projects involvement at Pitcher Partners:

- Implemented project plans to upgrade and subsequently rollout client,

internal desktop and IT infrastructure.

- Coordinated and assisted in the building and testing of new images for

laptops and desktop PCs using Altiris.

- Successfully lead the Pitcher Partners soccer team to winning the CA

tournament in 2008

- Planned and implemented the new company printer configurations macro and

developed documentation and ongoing support system structures. Also

supervised the firm rollout.

- Successfully managed the ongoing rollout of new desktop computers/

laptops/ screens/docking stations to all departments and groups in the

firm.

- Coordinated the upgrade the rollout of all new Audit mobile hardware

equipment. Also managed the stock control and asset management database

for loan Audit mobile kits.

- Given the responsibility of developing, implementing and supporting new

IT/AV infrastructure in training and boardrooms, demonstrating my

ability to plan, deploy and test new technology and understand its

implications.

- Recommended and developed support solutions for Managements/Partner's

home hardware, software and ADSL setups.

2003 - 2004 Network-Copier Technician, at Toshiba Australia (Full Time)

2002 - 2003 Computer Technician, at Mount Waverly North Primary School

(P/T)

EDUCATION BACKGROUND

2008 -HDA Course, Help Desk Analyst, Excom

Education

-Install Configure & Administer Win XP Professional

2006-2012 Diploma of Information Technologies Software

Development

Swinburne University of Technology TAFE

2006 Certificate of Information Technology Network Engineering

Chisholm TAFE

2006 -Supporting Users running Applications on a Microsoft Windows

XP Systems, and

-Introduction to ITiL Foundations, at Dimension Data

2003-04 Associate Diploma in Electro technologies, at Box Hill TAFE

2001 Microsoft Certified Professional (MCP) Windows 2000 & NT4

Com Tech Education Services.

1999-00 Bachelor of Chemical & Biological Science Degree

Deakin University

1997-98 Associate Diploma of Applied Science for Laboratory Technician

Frankston Institute of TAFE.

96. Victorian Certificate of Education (VCE)

IT SKILLS & PROFILE

Software

. Windows operating systems; WIN 7, XP, Windows 2000.

. TCP\IP, WAN\LAN, VPN, AD, Group Policy. Remote Access Citrix Xen-Apps

. MS Outlook, Lotus Notes v 8.02, Thunderbird and Novell GroupWise

. Email security, Symantec- Message manger and Mail Marshal

. IT Tools; Service Desk, Remedy, ALTIRIS.

. MS-Office suite 2003 - 2007 (Word, Excel, Access & Power Point)

. Adobe products, Photoshop and basic inDesign

Hardware

. Laptop and Desktop PC Build, diagnose and repair (Dell, Hp and Basic

Apple Mac)

. Network Copiers and printers, Troubleshooting, diagnose and repair

(Xerox, Toshiba)

. Set up and troubleshoot mobile Devices (Apple, BlackBerry, and

Samsung)

. Set up and maintain telephony systems, Cisco and NEC phones VOIP,

PABX, CTI

. Set up and troubleshoot, video conference and AV equipment

IT ACCREDITATION

Certified: - Diploma of information Technology

- Certified Help Desk Analyst

- ITiL Foundations

- Diploma Electro technologies

- Microsoft Certified Professional MCP

PROJECT MANAGEMENT & TEAM LEADER SKILLS

. Ability to effectively prioritise and execute tasks in a high pressure

environment.

. Building and maintaining professional relationships of trust with

third party vendors.

. Able to coach and mentor more junior staff across a number of

disciplines.

. Comprehensive knowledge of Microsoft Office, Windows XP and Win 7

platforms

. Ability to present and communicate to all levels of management.

. Comfortable working with clients and third parties at senior level.

. Promoting a company's image and marketability.

. Analytical problem solver, able to anticipate issues, resolve and

improve efficiency.

. Strong decision making and Track record of delivering results with

deadlines.

. Praise team members and creates a positive-fun working environment

. Involve in the recruitment of new staff and HR matters

STRENGTHS & QUALITIES

. Efficient and pleasant manner in dealing with staff and clients

. Communicates effectively with people of all levels and backgrounds

. Ability to work under pressure and with no supervision

. Extremely Loyal, Self motivated and able to motivate others

. Eager to learn, and add value to the organisation and the team

. Hard working, highly organised and very much career orientated

. Honest, polite, reliable and a professional above all

ADDITIONAL SKILLS

. Member of the Australian Army Reserve since 1999

. Work part time as a Bar tender and waiter at a Greek restaurant since

2009

. Assisted in the Black Saturday bushfire disaster as well flood relieve

in Northern Vic.

. Organised and Participated in Corporate sporting events for all past

employers.

. Able to speak Spanish & some Italian

. Completed First Aid Course according to the Australian Army standards.

(Current)

INTERESTS

. My short family and pets.

. Personal fitness (Sports in general, but main two are Soccer and

Cycling)

. Annual Participation of Charity events, Around the Bay in a day and

Run for the Kids

REFEREES

. References will be made available upon request

Contact this candidate