Customer Service Quality Assurance
Resume:
Daisy Castorena
**** ****** ** *** ********** CA 92410
acb0vl@r.postjobfree.com
To Whom It May Concern:
As a Certified Phlebotomy Technician, I am very interested in identifying any
employment opportunities that will enable me to grow as an individual within your
company. Enclosed please find my resume for your review and consideration.
I look forward to speaking with you about potential opportunities, and to discuss how my
experience and skills may contribute to your organization. Please contact me at (951)
443-8615 or email acb0vl@r.postjobfree.com. Thank you for your consideration.
Sincerely,
Daisy Castorena
DAISY CASTORENA
1320 Poplar St San Bernardino CA 92410
acb0vl@r.postjobfree.com
OBJECTIVE
To obtain a position as a phlebotomist, where I can utilize my experience, skills, and recent training.
SKILLS
Medical Terminology Venipuncture Procedure Blood Composition
Patient Identification Skin Puncture Procedures Specimen Labeling
Butterfly Techniques Universal Precautions Quality Assurance
Customer service skills Specimen Transport OSHA Guidelines
Bilingual~ Spanish
Trima Certified MS Word/Power Point CPR Certified
Multiple blood EMT Certified
component collection
EXPERIENCE
LifeStream BloodBank ~San Bernardino CA 06/2009 - 09/2013
Donor Specialist 3
Duties Include: Providing excellent customer service while conducting donor registration, donor interviews,
limited physical assessments, and Whole Blood Phlebotomies. Monitors donor/patient recovery and provides
adverse donor reaction care management. Also responsible for the Quality Control of various equipment and
supply. Trima Certified, collection of multiple blood component within acceptable donor safety limits.
Rialto Clinica Medical Familiar 01/2009-02/2009
Phlebotomy Externship
Duties Included: Stock rooms with laboratory supplies, maintain a safe and clean work area, process and spin
blood, prepare specimens for the lab, perform venipunctures, butterflies and syringes on adults.
Denny's ~ Banning and Beaumont 09/2002~10/2008
Manager and Server
Duties Included: Attending to customer needs by providing great service. Maintaining appropriate food
temperatures regulated by the Health Department. Providing sufficient staff to cover all shifts.
GAP~ Cabazon Ca 10/2008~02/2009
Sales associate
Duties Included: Ensuring all departments were stocked. Scanned and priced merchandised. Customer
service, cashier, train new hired and maintain a clean and organized sales floor.
EDUCATION
Mission Career College, Riverside, CA 2009
Certified Phlebotomy Technician 1
Kaiser ~ Moreno Valley CA 2009
Emergency Medical Technician Internship
California State University San Bernardino 2004-2006
Biology
La Puente High School ~ Moreno Valley, CA 2007
High School Diploma
References Available Upon Request
Contact this candidate