Customer Service Management

Keith Stallworth Ellenwood, GA. ***** 678-***-****

acb0kq@r.postjobfree.com

HUMAN SERVICES PROFESSIONAL

Dedicated, reliable professional with excellent interpersonal skills to

support the successful completion of time-sensitive projects. Experience

working in a variety of settings with concentration on Alcohol and Drug

Counseling. Committed to assisting individuals in recovery. Reputation as a

resourceful team player working with integrity and professionalism to earn

respect, inspire cooperation and exceed agency expectations.

EDUCATION ? Certifications, Skills, & Trainings

Alcohol and Drug Counseling Diploma, ICDC College

Culver City, CA. Graduation Date: October, 2013

Education Summary: Alcohol and Drug Counseling Introduction and Overview,

Psychoactive Drugs and Pharmacology, Law and Ethics, Prevention Education,

Outreach, Referral, Case Management, Individual Counseling, Group and

Family Counseling, Field Work Practicum, Supervised Laboratory Counseling

Computer Skills: Microsoft Word, Excel

-HIV/AIDS Certification -Crisis Prevention Intervention Certification

-CPR/First Aid Certification

-Defensive Driving Certification -Cultural Awareness Certification

Qualifications & Areas of Strength

Gained understanding Issue Prevention & Problem Solving

of-and passion for- Organization &Time Management

producing positive Customer Service Excellence

results, performance Effective Communication Skills

measuring, and agency

practices.

WORK EXPERIENCE ? Internship & Professional Experience

Intern, Substance Abuse/Addictive Diseases: Jonesboro, GA

April, 2013-Present

Clayton Center Community Services Board

Under mentorship of Conduct orientation of center expectations for

clinical supervisor, individuals new to agency

exposure to Prepare pertinent center documentation ; including

counseling concepts, updating and creating files

treatment services, Occasionally called upon to supervise residents in

and agency practices. transitional living home

Co-Facilitate groups for alcohol and drug client

education

Attend and participate in all mandatory professional

development trainings

Observed individual and group therapy of individuals

diagnosed with a variety of presenting problems,

including Schizophrenia, Bipolar Disorder, and Anxiety

Disorders which increased insight to maladaptive coping

mechanisms

Developing rapport with individuals seeking treatment to

encourage recovery

Maintenance Technician: Rex, GA

June, 2013-Present

Estes Express Lines

Entrusted with Perform required preventative maintenance of semi

execution of critical tractors and trailers

operations. Execute troubleshooting, diagnosis, repairs and safety

inspection on equipment and prepare safety documents

required by Department of Transportation

Inspect safety devices, test repaired equipment for

proper performance of vehicles, and replace defective

parts, components or systems

References Available Upon Request

Contact this candidate