Customer Service Manager

M aggie M idli k

205-***-**** M aggieM idli *@*****.***

O BJECT IVE

My objective is to start a career path that utilizes my degree in management from The University of

Montevallo and my nine years in customer service. Through my education and work experience I have

cultivated my communication and leadership skills and want to continue to grow with a solid company

t hat embodies a positive work environment.

WORK EXPER IENCE

ProEquities Mountain Brook, AL October 2012-

cur rent

Relationship Manager:

• Act as a liaison between financial advisors and processing units within ProEquities

• Assist in t ransfers and new account openings

• Discuss general financial knowledge

• Navigate financial advisors and clients through general understanding of in house system

applications

• Calculate Key Performance Indicators on a daily, weekly, and monthly basis

Protective Life Mountain Brook, AL

J une 2011- October 2012

Contact Center Analyst:

• Used problem solving skills to provide accurate, quality, and caring service in an efficient manner

to policyholders and agents

• Regularly exceeded established call center, team, and individual goals

• Engaged in continuous learning opportunities to expand knowledge of insurance products and

regulations

• Incorporated interpersonal skills sufficient for effective interaction with varying personalities and

demands

• Maintained a high attention to detail by providing proper documentation to reflect caller’s

personal and business needs

L ar ry Mc Intosh State Farm Pelham, AL

M arch 2010- May 2011

Bank Specialist:

• Cordially responded to telephone inquiries while focusing on creating relationships with current

and new customers

• Balanced cash drawer and focus on bookkeeping

• Took payments electronically for insurance premiums on a monthly, semi-annual, and annual basis

• Assisted in marketing plans for the agency and company

• Ran rate quotes for Life, Auto and Fire policies

D elia’s H oover, AL November 2006-

October 2008

October 2008- June

2009

Fashion Representative and Lead Fashion Representative:

• Opened and closed registers for the business day

• Completed paper work for opening and closing of the business day

• Received and sent packages

• Number one manager in district two weeks in a row over holiday season

Forever21 H oover, AL J une 2009-September

2009 Assistant Manager:

• Led in f loor set designs and configurations

• Organized stockroom, break room, and supply room

• Assisted customers with outfit choices, internet returns, and at check-out

• Filled out paper work for opening and closing of the business day

• Scheduled employees

• Assisted in hiring and terminations

• Helped to lead a team of 60+ employees

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