Customer Service Manager

MOISES RAMIREZ ***** Quate Ln Woodbridge, VA *****

202-***-****(C)

******@*****.***

Bi-Lingual Team Leader Site Monitor IT Technician Utility locator

PROFESSIONAL EXPERIENCE

Utility locator 07/2013 to Present

Insight Chantilly, VA

Utilize non-destructive air-vacuum excavation to expose underground utilities Measure depth from grade to top

and bottom of duct structures, pipe and conduits Determine the utilities material and condition Place a

permanent marker over the utilityRecord the location of the hole with three swing measurements Complete a

test hole report documenting the information above Restore excavated areas as near as possible to its original

condition

Site Monitor 11/2011-04/2012

DEPARTMENT OF HEALTH Falls Church, VA

Assist in recruiting, training, and supervision of support staff. Performs access control at building

entrances, ensuring that employees, visitors, and contractors display proper badges or government

identification before being granted access to facility. Assist with the implementation of, and participate in

effective leadership training and professional development opportunities. Assist management with tuition

collection, payroll, and receivables. Perform duties in accordance with compliance policies, procedures,

and safety standards.

IT Technician 08/2011-09/2012

ALLPRO MOVERS Sterling, VA

Responsible for installation and de-installation of desktop computers in secure government facility. Install

patch cords and program computers. Assist with training of new employees, presenting information in

accordance with government guidelines. Perform job functions utilizing knowledge of wire mapping pen

outs, color coding, and test certified data locations. Assist with trouble shooting operating systems.

Ensure that all work performed complies with Homeland Security and Department of Defense policies and

procedures.

Team Lead 03/2011-08/2011

Walmart Manassas, VA

Disassembled merchandise counters, constructed aisle and store fixtures, inventory distribution, tracked tool

inventory, assisted with store merchandise inventory, loaded and unloaded delivery trucks, . Earned

certification for sit-down forklift, stand-up forklift, pallet jack, stock picker, and pallet jack.

Team Leader / Management Trainee 2009 to 2011

Toys “R” Us® Manassas, VA

Coordinated and oversaw all front-end operations. Responsible for the processing, tracking, and facilitation of

terms fulfillment for meeting management, facility use, and vendor contract s. Recruited, trained, and evaluated

staff. Assisted with new hire paperwork, including maintaining personnel files, working closely with store

supervisors. Processed returns, claims, and defective merchandise. Full participate in the organization and

execution of regularly scheduled store merchandise inventory process. Reinforced policies and procedures in

store manager’s absence. Maintained and managed supply inventory, utilizing electronic and hardcopy files.

EDUCATION

Diploma, Gwynn Park High School, Brandywine, MD (2006)

Specialized training in sales, customer service, computer restoration, printing and graphing

Bi-lingual (Spanish / English)

References will be furnished upon request

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