Six Sigma Master Black Belt

Donald H. Harwood

Charlotte, NC . 704-***-**** . **************@*****.***

CAREER PROFILE

Accomplished Six Sigma Master Black Belt Senior Leader with a solid

foundation in utilizing DMAIC, Lean and Kaizen methodologies. Outstanding

leadership and strategic planning abilities demonstrated through successful

experience at three corporations, each a leader in their industry.

Experienced in leading process improvement endeavors and consulting for all

levels of management on topics related to business operations and quality.

Key Competencies include:

* Six Sigma * Project Management * Training and Mentoring

* Lean

* Operational * Change Management * Quality

Excellence Strategies/Solutions

* Quality Consulting * MS Office/Visio &

Minitab

PROFESSIONAL EXPERIENCE

INGERSOLL-RAND, Davidson NC 2010 -

Dec. 2013

Global HR Operational Excellence Leader

Responsible for global deployment of quality tools and continuous

improvement activity globally

. Served as Operational Excellence consultant for Global HR Operations

and Services transformation projects

. Led Global Fleet Services as interim leader, accomplished $3.5M in

savings through process improvement efforts

. Maintained project portfolio of 5-10 cross functional improvement

projects and teams consistently

. Led creation and deployment of Global HR Transformation "Playbook"

. Led HR Services Global BPM, Standard Work and Value Stream

Transformation initiative

HUMANA INC.,

2005 - 2010

Strategic Consultant/Six Sigma Master Black Belt Lancaster SC

(2009 - 2010)

Responsible for leading Lancaster SC facility Auditing and Quality

Assurance Department

. Created and maintained all quality metrics and continuous improvement

activities throughout local organization

Trained local staff in Six Sigma and Lean core skills

. Trained and Certified local leaders as Six Sigma Green Belts and

Black Belts

. Facilitated all Lean and Kaizen process improvement sessions

Quality Engineer/ Six Sigma Master Black Belt Louisville KY

(2005 - 2009)

Responsible for initial deployment of Quality Engineering program as well

as coaching, training, and certifying cross functional Green Belt, Black

Belt and Lean project teams through successful project completion.

. Led the Quality Engineering "People Building" team

. Performed data mining and analysis efforts with the purpose of sound

project selection and proper scoping of workshops and projects

. Trained/certified 60 Six Sigma Black Belt Candidates in DMAIC

methodology, resulting in over $22M in company savings

. Facilitated Lean Process Improvement Workshops, resulting in $600K in

process efficiencies.

. Trained/certified 39 cross-functional Six Sigma Green Belt teams in

DMAIC methodology, resulting in over $1.5M in company savings

. Devised/implemented new Humana "Yellow Belt" and Green Belt training

curricula

. Mentored all new Humana Quality Engineers and Six Sigma Black Belts

FORD MOTOR CREDIT COMPANY

1996 - 2005

Six Sigma Black Belt Henderson NV

(2003 - 2005)

Responsible for directing Black Belt and Green Belt project teams toward

successful project completion. Trained and certified representatives and

management as certified Green Belts. Conducted weekly service center

management meetings and formulated strategic plans regarding project

status, deployment, and impact. Developed in-depth knowledge of high

volume call center and collections operations and procedures.

. Saved $8 million across five service centers using DMAIC and Lean

methodologies. Impacted areas of Lease Terminations, Forms Production,

GAP Insurance, Account Administration, Collections and Human Resources

. Assisted in creating an environment with more focused coaching and

providing a vehicle to continuous improvement for the whole service

center via metrics-based scorecards and personal coaching plans for

each individual associate and team

Supervisor Greenville SC & Syracuse NY

(1996 - 2003)

Responsible for leading multiple teams in all areas of the financial

service call center and branch environment, including performing as team

leader for loss prevention, quality assurance, training and account

services.

. Achieved 16 leadership awards for overall performance through daily

contact and coaching sessions with subordinates

. Trained an entire staff of 400 individuals on new receivables system

and continually followed-up with trainees

. Nominated as National Quality Liaison for all service centers in the

U.S. by Quality Assurance peers and leaders

. Successfully supervised up to 40 employees

. Performed all team scheduling, performance reviews and coaching

sessions based on specific action plans for improvements

EDUCATION

STATE UNIVERSITY OF NEW YORK, Potsdam, NY

Bachelor of Arts in Industrial and Labor Relations

PROFESSIONAL CERTIFICATION / AFFILIATIONS

Six Sigma Master Black Belt Certification- Humana Inc.

Six Sigma Black Belt Certifications - Humana Inc. & Ford Motor Credit

(ASQ CSSBB Cert # 5090)

Duke University/CEG: Business Analysis Certificate

Board of Examiners, Kentucky Process Excellence Award (State Level of the

Malcolm Baldrige

Quality Award) 2008 & 2009

Executive Board, ASQ Section 912 2008

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