Supply Chain Sales
Resume:
San Antonio, TX *****
acb0c9@r.postjobfree.com
Andrew S. Zimmerman
Results oriented individual with business acumen, combining strategic
operational and leadership skills. Proficiency in problem-solving and
communications, with a prioritized focus, capable of maximizing any
organization to its potential. Key competencies include:
Metric and Trend Analysis Project Management
Budget Management & Cost Control Leading & Motivating Staff
Team Building Vendor & Contract Management
Employee Development Labor Negotiations
Global Transportation Logistics Customer Service
Data and Root Cause Analysis Safety Awareness & Training
Professional Background
DHL Global Forwarding ISC (Intl. Supply Chain) at Petco - San Antonio, TX
Supply Chain Specialist/Consultant - July 2012 - Present
Provide end to end supply chain solutions through order management while
enabling Petco to drive costs savings, shipment visibility and control
within their International supply chain primarily within their inbound
import from manufacture to market. Total customer FEU's >2400 annually.
. Continuous development and management of SOP compliance, work
instructions, and project/implementation plans for logistics projects;
develop, track and report on all KPI's monthly/quarterly.
. Administer vendor on boarding for DHL/Petco joint programs.
. Created process standardization for customs documentation reducing
defects by 22%.
. Achieved favorable average transit times to Petco standard through
vendor/carrier mgmt.
. Daily design and development of logistics solutions to solve related
vendor and transportation issues.
. Analyze, model and create efficiencies within network including
location of sites, allocation of resources, inventory placement and
size, selection of transportation modes and freight consolidation.
. Deliver quality mgmt. reviews consisting of quarterly performance to
Petco cross-functional corporate import leadership team.
. Successfully integrated EDI solutions for the transition to a new
customs broker and GT Nexus global trade/logistics portal.
. Serve as main point of contact for all strategic decision making and
problem resolution for international origin mgmt.
Coca Cola Refreshments - San Antonio, TX
Distribution Supervisor - July 2010 - July 2012
Direct oversight of effective and efficient distribution of product and
management of 102 drivers for 6000+ outlets in South Texas. Experience
managing direct sales delivery and merchandising.
Cross functionally championed safety efforts at Coca-Cola related to
OSHA, DOT and ISO standards resulting in a 5.2% reduction in YoY
injury/accident metrics. Delivered safety results at monthly town hall
meetings to regional cross functional leadership.
Reduced labor cost by -7.2% while increasing cases per hour to 87.9
Reduced product returns by 8% to less than 2% by creating
delivery/sales synergies.
Increased group on time in full delivery (OTIF%) from 46% to 81%
utilizing BDP's and conferring with sales department.
Mentored, coached and lead supervisors and employees to performance
beyond their own expectations.
. Coordinated trailer utilization with warehouse/delivery and transport
to increase backhaul revenue opportunities within TX.
. Involvement in pick sequencing and CHEP pallet load utilization.
. Designed and implemented fleet communication tool rolled out
nationally by CCR.
. Ensured adherence to delivery standards, efficiencies and regulatory
requirements.
. Established and maintained positive customer relationships and
resolved customer concerns in an efficient manner.
. Served as primary liaison between distribution, sales and fleet.
. Adhered and operate within labor and OPEX budgets.
Advantage Cable Services - Converse, TX
Branch Manager - October 2009 - July 2010
Responsible for yielding a growth from 3 to 14 contractors, servicing over
8000 accounts for Time Warner Cable. Full P&L accountability for branch
operations.
. Negotiated exceptional initial and future rates for contract terms
with Time Warner Cable leading to a 65% growth in market share within
8 months of startup.
. Managed inbound flow of work orders for routing, dispatch and
completion. Approximate work load was 900 accounts/wk.
. Provided administrative and payment support to client and customers.
. Assessment of credit risk in clients of Time Warner Cable with respect
to the provider.
. Managed daily activities of collection/disconnect/QC technicians and
office staff.
. Performance evaluations of subordinates; counseling and encouragement
of staff.
. Organized and deliver KPI reporting for client daily.
. Resolved customer billing disputes; handle customer/client
escalations.
. Autonomy in decision making regarding hiring, terminations and all
associated HR functions.
DHL Express - Elizabeth, NJ 2007 to 2009
Station Services Manager - June 2008 - May 2009
Lead inbound/outbound hub operations of ground linehaul and aircraft of an
82k sq.ft. warehouse for 96 employees including 3 direct subordinates, 7
clerks and 2 dispatchers. Manage safety, quality and productivity
throughout operations including arrival, unload, sort, dispatch, delivery,
pickup, loading and aircraft arrival/departure.
. Maintained an integral role in organizational turnaround efforts
ensuring operation consistently performed within top 10% of the
company.
. Developed and implemented procedures for the inbound/outbound
operations successfully reducing overtime resulting in $1.8M savings
annually and a safety frequency of (<1.4/4000 hours worked)
. Lead the area in inbound service at 96.95% on a plan of 94%
. Negotiated labor provisions with local Teamsters union.
. Oversee U.S. Customs documentation. Increased AES shipment accuracy to
98%+.
. Implemented, executed and managed a $9MM budget for delivery/pickup
operations.
. Streamlined processes and procedures within a high volume, time-
sensitive environment, ensuring service met expectations of internal
and external customers.
. Successfully directed and managed a sales lead initiative amongst
couriers resulting in an 8.5% YoY growth.
. Managed 10 inbound loads and 6 outbound loads to include backhaul
development/growth through Metro NY/NJ/PA. Logistics planning of daily
LTL freight from 30+ 3PL's for our backhaul runs and aircraft
containerization consisting of loose and CHEP palletized freight.
. Efficiently minimized expenses by 30% through implementing a one route
structure.
. Met corporate objectives, establishing and negotiating amicable
working relationships with staff, clients and key accounts (i.e.
Schering Plough, USGOV, Gucci, Merck)
. Selected as pilot facility with DHL US and recouped over $5M in
revenue from a lean six sigma project focused on billing quality
issues (2007-2008), rate of improvement >70%
. Mentored and delegated authority to subordinate supervisors, with a
placed emphasis on staff empowerment.
DHL Express - Elizabeth, NJ
Operations Supervisor - August 2007 - May 2008
Chiefly focused in matters of customer satisfaction, problem solving,
documentation, dispatch and scheduling. Dedicated skills of professionalism
and expertise within operations of the Region 94 team.
. Methodically drove down service failures 80% within 1st year of
employment.
. Created and maintained a record keeping system for the terminal in
areas including service, volume/productivity, customer claims, and
safety incidents.
. Served as 1st response liaison to advise on customer activities
regarding service failures.
. Worked cross functionally with sales to promote business unit growth
and serve as an operations expert on sales calls.
. Coordinated all backhaul/line haul within Metro NY/NJ/PA
. Trained team members facilitating their certification as international
specialists.
. Management of employee relations, including new hires, payroll, and
terminations.
. Motivated a unionized workforce; orchestrated recognition meetings and
incentives.
. Accountable for adhering to and the enforcement of safety rules and
regulations (DHL/OSHA/DOT).
. Maintained compliance with all import/export regulations, duties and
tariffs.
United Parcel Service - Buffalo, NY; Newark, NJ; Staten Island, NY
Operations Supervisor - January 2003 - August 2007
Revitalized courier/warehouse productivity in 3 service centers over a span
of 4 years. Prioritized business objectives through conducting on-car
performance evaluations, coordinating staff scheduling of 165 employees,
dispatching and routing.
. Restructured 22 courier routes to eliminate cost, adding an average of
1.1 SPORH (stops/on road hour) to the courier group.
. Met budgetary requirements (10 hours/day per courier) securing each
courier with an average of 8.5 - 9.5 paid hours per day.
. Improved business unit delivery scan frequency by approximately 198%
. Regulated corrective actions regarding rising customer concerns,
reduced net KPI by 40%
. Minimized sort-aisle/unload shutdown occurrences to <10/day from a
previous 75/day.
. Supervised inbound pre-load operations for 57 package delivery
vehicles and 98 package delivery vehicles for outbound operations.
. Fulfilled responsibility of 10 monthly on-site visitations with key
accounts to maximize customer retention.
. Spearheaded charitable and fund-raising events; served as United Way
planning coordinator.
Education
Bachelors of Business Administration (BS) - International Business;
University at Buffalo 2005
Certificate of completion - Lean Six Sigma; Villanova University
2011
Professional Affiliations/Achievements
Volunteer, San Antonio Food Bank 07/2010-
Present
Volunteer, San Antonio neighborhood beautification
01/2011-Present
Qwest for Leadership
05/2008-5/2009
Achieve Global Leadership Academy
08/2007-5/2009
Supervisor Leadership Academy
03/2003-8/2007
Vice President, Delta Chi
08/2000-8/2002
Technical Proficiencies
Microsoft office suite: (2003, 2007, 2010, 2013)
RF scanning technology, various dispatch/routing systems, Teletrac
EDI, Lognet, GT Nexus, AS400, SAP (TMS/WMS), DEX systems, Kronos
Contact this candidate