Customer Service Manager

Deborah Penn

**** ****** *, *********, ** ***** 713-***-****)

************@*******.***

CAREER “Position as a Secretary that has utilized my computer knowledge, strong people skills,

SUMMARY organizational abilities, and business experience. As a Purchasing Assistant this has

expanded to include purchasing and accounts payables/receivables as well as verifying and

coding invoices for payment.”

SKILLS & Excellent customer service skills, hotel hospitality, event coordinating. Knowledge of

ABILITIES numerous purchasing and accounting software programs. Typing 68 wpm; data entry;

spreadsheets; word processing software which includes MS Office Word & Excel; internet;

email; personal computers

EXPERIENCE STAFFING COORDINATOR, HOME HEALTH PROVIDERS

07/2012 – 03/2013

Managed the hiring of home health providers to service clients

Communicated and scheduled field supervisors for initial visits with new clients

Coordinated private pay clients with schedule and advance payments

Assist Administration when required for payroll, administrative duties and scheduling

PURCHASING/DATA ENTRY ASSISTANT, OIL STATES ENERGY SERVICES

04/2012 – 07/2012 (ACCOUNTEMPS)

Coded and prepared invoices, create purchase orders; close purchase orders and copy for

accounting

Placed orders with vendors; expedited orders

ADMINISTRATIVE ASSISTANT, BP GREEN POWER

06/2011 – 11/2011 (Kelly Services)

Provided support to Manager/Executives

Handled phone calls and transfer to appropriate staff member

Created and modified documents, safety procedures

Updated schedules for vacations, sick, etc.

PURCHASING ASSISTANT, GALVESTON COUNTY HEALTH DISTRICT

09/2010 – 03/2011

Placed verbal and on-line orders with vendors; reviewed & approved invoices

Data entry of receiving documents into AccuFund Software

Tracked and retained record retention storage

OFFICE SERVICES COORDINATOR, MOODY GARDENS CONVENTION CENTER

01/2008 – 09/2010

Provided customer service, hotel hospitality, and administrative support to department, hotel

and clients during their events

Worked closely with clients, guests, peers, customers and suppliers

Performed as HR Liaison for department regarding schedule, vacation requests

PURCHASING/FACILITIES ASSISTANT, GARDEN RIDGE CORPORATION

10/2007 – 01/2008

Managed purchase of supplies, tools, equipment for 39 retail stores

Created work orders and set up vendors/contractors for maintenance/repairs for retail stores

Reviewed, approved invoices for submittal for payment

PURCHASING EXPEDITOR, EXTERRAN

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03/2007 – 09/2007 (Murray Personnel Services)

Expedited acknowledgments and deliveries of mechanical/electrical components

Data entry of purchase orders and conversion of requisitions to purchase orders

DEBORAH PENN

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CAREER PURCHASING MANAGER: TOUCH OF CLASS HOME HEALTH CARE 2006/2007

OVERVIEW PURCHASING ASSOCIATE: GLASS & DOOR INTERNATIONAL 2005/2006

OFFICE MANAGER: BISON BUILDING MATERIALS

2004/2005 OFFICE SERVICES COORDINATOR: ABB LUMMUS GLOBAL

2000/2004 ADMINISTRATIVE SECRETARY: TEXAS A&M UNIVERSITY

1998/2000 ADMINISTRATIVE SECRETARY: ST. LUKE’S EPISCOPAL HOSPITAL

1984/1998

EDUCATION HIGH SCHOOL DIPLOMA

COLLEGE OF THE MAINLAND – PHLEBOTOMIST (2012)

SUPERVISORY TRAINING SKILLS

AREAS OF Customer Service; Administrative skills; Office Management; Purchasing/Accounts

EXPERTISE Receivables; Employee HR/Administrative/Client Relations; Staffing Coordinator; MS Office

Suite; Team Leader; Document Management (Medical Records)

ADDITIONAL DATA ENTRY; INTERVIEW, SCREEN AND HIRE APPLICANTS; TYPING 68WPM;

SKILLS SPELLING 98%; MEDICAL SECRETARY (MEDICAL RECORD DEPARTMENT);

CUSTOMER SERVICE; GREETING, DIRECTING CLIENTS, CUSTOMERS, PUBLIC

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