Customer Service Manager

M r Sunveer Basra

*** *********** ****

Leicester

LE5 6GG

Nationality: Bri tish

D.O.B: 2nd September 1985

Mobile No: 077*-*******

E-mail: SUNVEERBASRA@HOTMAI L.COM

CAREER OBJECT IVES

I am keen to start a job role within a company that will be able to fully exploit my skills and

k nowledge that I have gained over the past years.

At the same t ime I am looking for a new challenge where I could gain even more qualities to

p rogress fur ther into my career.

WORK SKILLS AND EXPER IENCES

Fast Despatch T ransport

Dec 2012 – May 2013

Depot Manager

• As an operations manager for Fast Despatch, I carefully managed the daily routine

of parcels to be delivered.

• I would be responsible for the despatch of parcels to each driver, make sure everyone

is capable of hit ting their daily targets

• I would be responsible of clearing the warehouse f loor of parcels, whether it means

calling in another driver or going out myself.

• I would auto-route all drivers to give then the best possible chance of

delivery

•

P nS Cars & Commercials

M arch 2010 – Jan 2012

Used Car Salesman

• As a used car salesman I was the main face of the company, interacting with

customers, providing excellent customer services and selling vehicles.

• I worked with weekly sales targets; this gave me great drive and motivation.

• I t was upon me how I managed and marketing the vehicles.

• I worked within a team of 3 people.

• From this job I gained huge amounts of confidence and excellent communication

skills.

Smiths News

D ecember 2007 – March 2010

Contracted Delivery D r iver

• As a contracted delivery driver I was self employed, I was set a contracted area in

Leicester and was in charge of the distribution of newspapers and magazines the my

designated area.

• The job consisted of packing the papers and magazines for each of my shops.

• Loading and unloading my van

• Logging and t racking data as I worked through the day.

M ulticolours Dyers

J anuary 2007 – December 2007

Assistant Manager

• Being the assist manager at Multicolour dyers I controlled most of the business.

• Managing customer orders and accounts.

• Placing orders with stockists.

• Handling the businesses accounts and finances.

• Managing a team of around 14 people.

• From this role gained great customer service skills, leadership skills and much

more.

The Beer Bar rel

J une 2004 – December 2006

Landlord/Manager

• Being the landlord of a public house, I controlled everything from accounts through

to pulling a pint.

• I would deal with suppliers and breweries.

• Manage the accounts and banking.

• Promote the business by organising events.

• Socialising and providing good customer service to the new and regular customers.

EDUCAT ION AND QUAL I F ICAT IONS

Beauchamp College, Oadby

September 2001 – June 2004

• 9 GCSE’s including Maths, English and Science.

• A level Graphics

• A level Photography

• As level Media

• As level Art

Other Qualifications

• Level 2 Food hygiene

• NCL (National Certified Licensee) - Guy Simmons.

• Personal Alcohol L icence

• Qualified Domestic Energy Assessor (DEA) NVQ level 3

PERSONAL PROF I LE

I would describe myself as being conscientious, organized, enthusiastic, loyal, highly

competent and motivated. My academic studies and work experience have enhanced my

well developed interpersonal and communication skills and my ability to work effectively

w ithin a team and on an individual basis. I relish a challenge and always use my initiative

and creativity to solve problems. I n spare time I like to read, this expands both my

vocabulary and mental ability. I follow fashion as a part of my life, and have a very keen

i nterest in Cars.

A DD I T IONAL I N FOR MAT ION

My computing skills include a thorough knowledge of Microsoft Windows versions as well as

being highly proficient in the M icrosoft Office suite. I enjoy working with computers and am

very adaptable to technological changes in terms of hardware and software.

B y having the opportunity of running my own business I feel I have gained a vast amount of

experience in a number of areas such as management, advertising, accounts and general

customer service. This has enabled me to progress my career into different roles which I

believe I would not have had the opportunity to do so without this valuable experience.

REFEREES

References available upon request

Contact this candidate