Customer Service Administrative Assistant
Resume:
MARGUERITE (PEGGY) MORLEY
Valley Springs, CA 95252
*********@*****.***
Proven professional possessing in-depth experience as administrative assistant and customer service, with
exceptional skill at cross functional communications, effective listening and excellent office administrative and
influencing skills.
TECHNICAL AND SPECIALIZED SKILLS
Administrative : Strong administrative skills in a large/complex organization environment. Very
resourceful, professional, problem solver with experience in coordinating and providing support in
l arge projects.
Customer Service: Advanced customer service t raining through Sprint and Ericsson. Extensive
customer support experience interacting with customers in a high volume and fast-paced call
center environment.
Operating Systems/Applications/Equipment : Windows NT, 2000, XP,Win7, M icrosoft Office,
S trong Knowledge of ACD function.
PROFESSIONAL EXPERIENCE
MANPOWER, Stockton, CA- Administrative Assistant January 2013- June 2013 (temporary position)
Working at a national propane provider answered phones, answering questions, taking and processing customer
orders within SAP. Updated customer info, collected information to set up new accounts, accepted and posted
customer payments cash, check or credit card in person and on the phone.
CALAVERAS HUMANE SOCIETY, San Andreas, CA- Administrative Assistant July 2012- October
2012 (temporary position)
Designed and built a database in MS Access.
Provided support to CHS by answering phone calls and questions, picking up and disseminating U.S. mail as
well as email and facility maintenance.
ERICSSON/SPRINT, Sacramento, CA - Network Specialist 1999-2010
Provided excellent customer support to clients, while working with vendors and other telecommunication
providers and Resellers to resolve difficult technical matters. Handle incoming calls from customers. Analyzed
and initiated various courses of action to resolve customer complaints in a timely manner. Participated in the
Business Improvement process for quality assurances while maintaining organizational goals of reducing
MTTR and MTTU. Extensive call center experience.
• Recipient of numerous Quality Assurance Awards for superior trouble resolution, ticket documentation
and evaluation of customer calls.
• Letters of Recognition from customers and service managers for exemplary customer service.
EDUCATION / PROFESSIONAL DEVELOPMENT
300+ hours Internal Sprint technical and customer service skills
Contact this candidate