Manager Project

Alberto Valdez

Seeking New Opportunities in Business Operations/Sales Operations Management

acazx7@r.postjobfree.com

Summary

Experienced business operations management professional for top-tier hi-tech companies working in Latin

America and the US.

* Recognized for improving operational efficiencies by streamlining processes and reducing number of

customer support cases (From Quote to Order). US: 34.77% decrease; Europe: 28.21% decrease, APAC: 4.0%

decrease.

* Recognized for reducing Order Cycle time for PCs in all regions. Americas: from 22 days to 14 days, EMEA:

From 18 days to 12 days. APJC: From 14 days to 7 days.

SKILLS & EXPERTISE

* Operations Management (Quote to Order, Order to Delivery, Delivery to Cash, Contract Management,

Returns, SW Renewals, Revenue Recognition, B2B, etc.)

* Managed all phases of SDLC. Standard milestones and release timelines. BC, GDR, CC, EC, SWT, TDR, RR,

Go-Live. BRD and FSD documentation.

* Strategy and Planning

* Governance and Portfolio Management.

* Financial Analysis

* Program/Project Management

Skills & Expertise

Portfolio Management

Governance

Collaboration

Operational Excellence

Operations Management

Team Leadership

PMO

Business Strategy

Business Management

Process Engineering

People Management

Strategic Planning

Quality Assurance

Business Process

Metrics

Cross-functional Team Leadership

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Program Management

Process Improvement

Diversity & Inclusion

Management

Cisco Technologies

SaaS

Business Intelligence

Strategy

Project Management

Leadership

Go-to-market Strategy

Analysis

Project Planning

Vendor Management

Software Documentation

Competitive Analysis

Sales Operations

Business Operations

SDLC

Cloud Computing

Product Management

Compet

Experience

Portfolio Manager at Cisco Systems

March 2012 - Present (1 year 9 months)

Responsible to pro-actively track business health across 3 different business groups and provide business

portfolio recommendations based on solid business analysis (Financials, Headcount, TAM, Market Share,

Competitive Analysis, User Experience, etc.).

1 recommendation available upon request

Service B2B Operations Manager at Cisco Systems

September 2009 - March 2012 (2 years 7 months)

Service B2B Operations Manager 2009 to present

Service B2B – Service Solutions Optimization - Global Field Operations. Customer Advocacy

SB2B Operations Manager – Responsible for quarterly and monthly SB2B Optimization and Special Project

releases for both 1-Tier and 2-Tier; manage SB2B Roadmap for both 1-tier and 2-Tier; manage SB2B

production support issues and escalations for both 1-Tier and 2-Tier; SB2B Metrics; managed a small team of

Business Analysts.

2 recommendations available upon request

Business Operations Manager II at Cisco Systems

August 2008 - September 2009 (1 year 2 months)

Business Operations Manager II 2008

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CA Distribution Operations (CADO) – 2-Tier Quoting & Ordering – Global Field Operations. Customer

Advocacy

Business Operations Manager – Responsible for developing a governance model for 2-Tier Distribution

Operations. Responsible for the design, development & implementation of processes/tools to support our

2-Tier Quoting & Ordering BME releases.

CADO 2- Tier Cohort

Gathered a group of cross-functional individuals (theatre leads, B2B, BSOS-IT, SmartCare, etc.) and gained

their commitment to participate in regular meetings (twice a week for US, Canada, Europe and Emerging and

once a week for APAC and Japan) to discuss how to improve 2-Tier Quoting & Ordering.

2 recommendations available upon request

Business Operations Manager II at Cisco Systems

November 2007 - August 2008 (10 months)

Business Operations Manager II 2008

CA Market Intelligence and Operations – Global Strategy & Operations. Customer Advocacy

Operations Manager - Global and Strategy Organization’s internal processes and behaviors such as business

planning, organizational measurement/tracking and teamwork/collaboration to increase the organization’s

effectiveness.

Business Operations Manager II at Cisco Systems, Inc.

May 2007 - November 2007 (7 months)

Business Operations Manager II 2007

Portfolio Manager – Formerly Global Business Operations (GBO), now Global Strategy & Operations

(GSO).

Portfolio Manager for the Global Business Operations group. Responsible for the design, development &

implementation of processes/tools to support our Portfolio Management initiatives.

1 recommendation available upon request

WW Program Manager at Hewlett Packard

June 2002 - December 2006 (4 years 7 months)

- Received team award and public recognition for substantially improving our Order Cycle Time in all

regions.

- Developed web-based project tracking tool that substantially reduced reporting time for program/project

status.

- Implemented successful communication programs: Order Cycle Time website, Weekly Executive Summary,

Order Management monthly newsletter which summarized our performance to upper management (VP and

SVP levels).

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- Documented WW Business Processes for Physical and Financial Claims in record time. Established

Physical Claims Metrics reporting Framework/Capability.

2 recommendations available upon request

Quality Program Manager at Hewlett Packard

February 2001 - June 2002 (1 year 5 months)

- Led extended team across several organizations to investigate the use of common POR data gathering and

reporting tools.

- Metrics Lead: Tracked and reported metrics for cross-product line initiatives like Go-to-Market.

- Facilitated the Commercial and Consumer Board of Marketing meeting logistics. Drove Action Items

forward until closure. Generated meeting minutes as appropriate.

Hardware Quality Eng. at Hewlett Packard

March 1998 - February 2001 (3 years)

- Defined strategy to simplify the time, cost and complexity of HPD telecom submittals. In Asia Pacific

region, submittal time was reduced from 5 months to 2-3 months.

- Designed and implemented WW Pilot Run Audit process. Pilot Run audit lead.

- Monitored supplier's quality for our products. Worked with suppliers to meet quality levels and help them

achieve quota.

1 recommendation available upon request

Telecom Regulatory Engineer at Hewlett Packard de Mexico

1994 - 1998 (4 years)

* Defined Latin America Region telecom certification strategy and logistics plans for delivering in-country

test samples.

* Implemented telecom certification processes for Mexico, Chile, Argentina and Brazil.

Organizations

Child Advocates Silicon Valley

Board Member

May 2013 to Present

Hispanic Foundation Silicon Valley

Board Fellow

June 2013 to Present

Conexion

Former San Jose Chapter Lead

Conexion - Latino Employee Resource Group @ Cisco Systems

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Education

St. Mary's College of California

MBA, Business, 2003 - 2005

Universidad Autónoma de Guadalajara

B.S., Computer Engineering, 1986 - 1990

Hispanic Foundation Silicon Valley

Latino Board Leadership Academy, Non-Profit Board Governance & Management

Certifications

Advanced Project Management Certificate

Stanford University

Languages

English (Full professional proficiency)

Spanish (Native or bilingual proficiency)

Interests

Friends & Family, Cooking, Camping, Hiking.

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Alberto Valdez

Seeking New Opportunities in Business Operations/Sales Operations Management

acazx7@r.postjobfree.com

9 people have recommended Alberto

"Alberto and I worked together as part of Conexion, the Latino Employee Resource group at Cisco. Alberto

was the leader of the San Jose, CA chapter, the biggest and most active chapter we have, during that period I

was the president of the group. My experience in working with Alberto is one of trust, he is a proactive,

responsible and trustworthy individual who carefully plans and executes big or small projects. He was

responsible of the portfolio mix of the initiatives for his chapter, including budget planning and execution. I

highly recommend Alberto."

Katty Coulson, Manager IT, Cisco Systems, Cisco Systems, worked directly with Alberto at Cisco

Systems

"Alberto is a great guy to work with. He is very dedicated, he stays on top of the issues he needs to handle,

and knows how to walk fine lines in delicate situations. When Alberto manages a project, you can be assured

that the project is in good hands. What I appreciate most about Alberto is his willingness to stick his neck out

for his project and his team. It takes a lot of courage and dedication to do that in the environment Alberto and

I worked in. Alberto is a great asset to the team and to the company."

Kamila Kraba, Project Manager, Cisco Systems, worked directly with Alberto at Cisco Systems

"Alberto is a person who demonstrates integrity, knowledge and great leadership skills. Alberto has always

been proactive in his approach to identifying challenges, and managing them efficiently. I am honored to

recommend Alberto and look forward to working with him for many more years"

Sudhir Sreedharan, Business Operations Manager, Cisco, worked directly with Alberto at Cisco

Systems

"I was fortunate enough to have Alberto as part of my team in the 2 Tier Service Sales Operations space at

Cisco. In this role he was responsible for several items which I will briefly touch upon. I write this

recommendation with enthusiasm and without reservation. He created a governance framework to determine

our portfolio criteria and management of it. As a result, this framework established a method for our portfolio

decisions and allowed requestors to very clearly understand what was required to submit a request. The 2 Tier

Portfolio was governed by the 2-Tier cohort decision making body. Alberto played a significant role is

creating this group which is in existence to this day. Alberto did a very good job rolling out and assisting

managing the roll out of the Quote Upload and Estimate (QUE) Tool for Cisco's distributors and was able to

drive adoption significantly in conjunction with the Distribution Business Operations Managers. Alberto's

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tenure in my organization provided him strong visibility into the day to day operations of our Distributors & 2

Tier Partners, which allowed him to focus on improving the ordering services experience As a result of this

exposure and his ability drive items to completion, significant decreases were seen in Europe & US/C support

cases for tools he was responsible for. Alberto is a conscientious employee who is driven to do the right thing

for the Customer. He is courteous to work with, but is able to drive comprehensive results. I feel Alberto will

take on whatever responsibility is given to him with vigor and perseverance to successfully achieve the

objective."

Mike Grace, Sr. Manager, Service Operations, Cisco Systems, managed Alberto at Cisco Systems

"As President of Conexion the Latino Employee Resource Group at Cisco, I had the pleasure of working with

Alberto. He led an effort to position Conexion as a resource to the Latin America region. He demonstrated his

skills by working cross functionally and globally and by engaging executives as well as regionally based

teams. His leadership, business acumen and ability to provide business value on behalf of the employee

resource group were stupendous."

Rosie Cofre, MBA, Inclusion and Diversity Manager, Cisco Systems, worked directly with Alberto at

Cisco Systems

"I wholeheartedly recommend Alberto as a person with great experience and deep expertise in portfolio

management frameworks and process improvement. A highly motivated perfectionist, Alberto can take on the

most challenging projects and deliver innovative solutions with ease, often to the delight of his colleagues and

business partners. His openness and dedication to excellence makes him a valuable asset to any team!"

Patricia Justusson, Global Services Business Operations, Cisco, managed Alberto at Cisco Systems, Inc.

"I had the opportunity to work with Alberto when he joined our team as a Program Manager. Alberto is an

excellent Program Manager who worked well with the customers and stakeholders. He is a great team player

and someone you can definitely rely on. Immediately after joining the team, Alberto focused on the training

materials which was a weak area of the program and completed it with the highest quality standard. He then

moved to the Project Manager role to complete the implementation for North Americas. Alberto is extremely

hard working, diligent and enthusiastic in his approach. Alberto will commit to complete any task given to

him with the highest standard. Give Alberto the toughest assignment – he makes things happen. It is my great

pleasure to recommend Alberto."

Van Nguyen, Program Manager, Hewlett Packard, managed Alberto at Hewlett Packard

"Alberto's work was always of high quality, and his attention to detail was impressive. He was always very

helpful, and reliable in delivering the information that I required for the programs/projects that I was working

on. I believe that Alberto has excellent Program Manager expertise, and can be relied upon to deliver."

Alan Camburn, Program Manager, Hewlett-Packard, worked directly with Alberto at Hewlett Packard

"Alberto is detailed in his work. He is quality oriented and focus on delivering quality products and services.

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He is fully dedicated to his work. Alberto has shown effective skills working across different groups within

HP. Alberto has great personality."

Ivan Velasquez, HW Quality PM, HP, worked directly with Alberto at Hewlett Packard

Contact Alberto on LinkedIn

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