Lori Ann Whitfield

***** ***** ****

North Huntingdon, PA 15642

724-***-****-Home

724-***-****-Cell

Email: acazp5@r.postjobfree.com

Experience: September 1980 - June 2013 (32 years): Cardinal Health Nuclear

Pharmacy Services.

Customer Service Officer and Senior Office Coordinator:

Responsible for all of the Customer Service needs of the business, also

performs all office manager and administrative duties for the pharmacy

manager, 4 professional Nuclear Pharmacists, 1 shift supervisor, and the

sales team. Upload and validate all corporate pricing applications. Perform

billing/credit and collections for the business location. Manage the CSA

staff of 23 couriers at the pharmacy.

Main job duties as Customer Service Officer:

Provide and insure resolution of all customer inquiries, complaints and

concerns in timely fashion, communicate and resolve all customer service

issues, scheduling conflicts, and any other service related issues.

Supervise and train the delivery staff to insure accuracy of on time-

deliveries according to the customer needs. Perform all customer service

yearly staff training in the techniques of ensuring quality customer

service is being provided at all times.

Provide and train the staff with the correct customer problem solving

techniques and policies. The primary focus of my position is to provide the

highest level of customer service possible to the customer base.

Organize/maintain staff scheduling, and provide customer service on an

internal basis as well as external. Assist other pharmacy locations with

Customer Service concerns, and provide resolutions to complex service

issues in a timely manner. Also handle inquiries regarding computer issues,

billing/invoicing/credit and collections as well as all other office

related questions.

In my role as Sr. Office Coordinator:

Perform daily heavy data entry with extreme accuracy. Responsible for all

office supply ordering. Answer and direct heavy business incoming calls.

Maintain and over-see the even workflow for the day-to-day operations of

the business. Direct all in-coming and out-going mail and package shipments

for the business. Perform weekly billing/invoicing/credit/debiting for a

million dollar per month business.

Maintain all customer information files and confidential files for over the

staff, and 120+ hospitals and Doctor's offices.

Other responsibilities include:

Weekly staff payroll utilizing the Kronos payroll system, e-mailing

electronic payroll and maintaining time schedules for 23 full time and 3

part-time employees. Scheduling staff vacations/PTO and filling in wherever

necessary to meet the needs of the business or customer. Maintain

confidential personnel files for the pharmacy manager. Validate and compile

monthly reports, pricing changes, contract verifications, etc.

I have 32 years of Senior Office Coordinator experience, in a very busy and

highly demanding, medical and business office setting.

Other Skills:

Highly skilled in the operation of computers, printers, fax machines, CISCO

7931 IP multi-line phone systems, computer software and all other office

equipment. I have excellent math skills, and an extreme ability to multi-

task. I enjoy working in a fast paced busy office. I have excellent

communication skills and inter-personal skills.

Education:

Graduated in 1978 from Peabody High School, diploma in business studies

with a 3.85 GPA.

References:

Laura A. Wall, MBA, CNMT, NCT, RT (N)

Supervisor, Nuclear Medicine Heritage Valley Beaver / Heritage Valley

Sewickley

Supervisor, Nuclear Cardiology, Heritage Valley Beaver/ Heritage Valley

Sewickley

412-***-**** HVS

724-***-**** HVB

Cell Phone 724-***-****

acazp5@r.postjobfree.com

Billie Tabatabai, CNMT

Supervisor Nuclear Medicine

Monongahela Valley Hospital

724-***-**** or Cell Phone 724-***-****

acazp5@r.postjobfree.com

Anne Lantz, CNMT

Supervisor Nuclear Medicine

Excela Health System Westmoreland Hospital

724-***-**** or Cell Phone 412-***-****

acazp5@r.postjobfree.com

Diane Mackrell, CNMT

Manager of Nuclear Medicine

Ellwood City Hospital

724-***-****

Contact this candidate