Customer Service Sales

Norman L. Dupree Jr.

*** ******** ***** *****, ***. 28331 . Manchester, CT 06042

860-***-**** . acazef@r.postjobfree.com

Administrative and Business Industry Professional

Talented, energetic, and personable administrator with strong knowledge of

Compound-use database systems. Exceptionally dependable, creative problem-solver

with solid computer

Skills and ability to achieve goals and meet tight deadlines while handling

multiple priorities. Distinguished from others by intensity of commitment to

exceeding performance expectations, reliability, and integrity.

SPECIFIC SKILL SET

. Word, Excel, PowerPoint Certified

. Insurance Fundamentals

. Sales/Service Excellence

. Database Expertise

. Location process management

. Administrative Experience

. Internet and Social Media Savvy

. A/P, A/R, and Cash Handling Accuracy

. CPR, AED, EMR Trained

ACCOMPLISHMENTS AND CONTRIBUTIONS

Performance review excerpts from Tagliarini office site supervisor Dr. John

Tagliarini, "Norman is a quick learner, thorough, and performs all trained tasks

well and accurately...excellent communicator."

Increased responsiveness to chiropractic patient demands through active

engagement needs assessment, and rapid problem resolution.

Regularly first point of contact with customer purchasing issues due to solid

grasp of best practices in customer service and ability to calmly defuse customer

complaints averting escalation.

Tremendous cash processing speed and close-out accuracy in various retail

positions have resulted in consistent cash register coverage and responsibility

of training new hire cashiers.

Achieved advanced working knowledge of customer base expectations and bidding

regulations, thus implementing that in sub-contract review, generating client

accolades, as well as being given a higher client course load.

EXPERIENCE

Waste Management, Corporate National Accounts Windsor, CT (June 2012-Present)

As a National Account specialist, Maintains and regulates corporate client

guidelines on top tier client locations. Uses project scheduling given from

client's corporate office, handles the application and operation of bids to

certified vendors to achieve the best price for the client while still upholding

the "Green" standard for divergence percentage regarding waste.

Researches specific market area's to consolidate 3rd party and intercompany bids

for pricing/account manager evaluation. Reviews terms and conditions for 3rd

party agreements and authorizes moving forward with location using these terms,

while maintaining baseline information in database systems.

Scheduling and assessing site surveys to determine the correct waste stream

applicable for locations, keeping city, county or state ordinance in mind.

Standardizes client needs for nationally executed projects; defining needs

expectations and actual ability to perform on a company standard for national

accounts.

Communicates to different intercompany market area's to coordinate and implement

national on-boarding.

Handles partial implementing for fortune 500 companies.

Helps to create controls and created SOP's for compliance with SOX requirements.

Trains on-boarding employees on company requirements procurement and sub-contract

information

Tagliarini Chiropractic Office, West Hartford, CT (Feb-May 2012)

As an intern, worked with office staff in high-volume chiropractic practice.

Prepared treatment rooms for patient examinations. Interviewed patients for

medical and insurance information. Measured vital signs, weight, and height.

Explained treatment procedures and physicians' instructions to patients.

Handled reception area. Answered multiline phone system responding to inquiries

and concerns. Using ChiroTouch database system, scheduled patient appointments

and inserted patient notes. Verified insurance by phone and online. Enter EMR's.

Received and applied payments to respective patient accounts, and completed

insurance forms including applying appropriate CPT codes for workers' comp and

personal injury claims. Took dictation, prepared and mailed correspondence to

patients, insurance companies, and attorneys. Opened and sorted mail, filed

pertinent documentation, and processed in-coming payments.

Big Y Foods (2011-2012), Kohl's (2010-2011), Target (2008-2010), Hartford County,

CT

As cashier for Big Y Foods, maintain strong core of repeat customers due to

speed, accuracy, and friendly demeanor.

Consistent record of outstanding performance earned rapid promotions at various

big box retail stores, from Market/Food Services, soft line and electronics floor

sales, Guest Services, front end cashier, to overall store floater. Additionally,

stock, reshop, and reorganize displays. Always go above and beyond to help

departments even covering middle of night shifts if needed.

In retail sales, recognized by upper management for continually meeting weekly

sales goals even during weak economy, customer satisfaction, and strong work

ethic.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Manchester Community College, Manchester, CT (2012-2013)

A.S. General Studies, Coursework includes: Business Management; Business

Organizational Behavior, Applications of Math in Business, Mass Communication,

Sociology, Psychology, and Computer Applications, etc

Southern New Hampshire University (2013-2014) (Estimated Completion)

B.S. Business Administration: Organizational Leadership

Certifications

Earned Insurance and Financial Services Certifications. Coursework included

personal, property, casualty, and health and life insurance essentials, federal

regulations and business ethics, claims processing, risk management, customer

service, and computer software training.

Microsoft Office Specialist, is able it demonstrate a high knowledge of the

Microsoft office products in use and application.

EMR trained. With New Britain Emergency Medical Services paramedics, Trained in

CPR and AED resuscitation, and OPA and NPA insertion techniques. Emergency

transport duties included taking vital signs, and procuring medical and insurance

information for hospital arrival processing.

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