Engineer Service

Joseph M. Allen

***** ***** ****** **.

Warren, MI 48088

Mobile: 248-***-****

E-mail: acaza9@r.postjobfree.com

Career Experience:

Ford Motor Company Technical Service Hotline

(Contract Advanced Technical Resources) August, 2013

1700 Fairlane Drive Present

Allen Park, MI.

Service Engineer

- Assist dealer technicians in diagnostic and repair resolutions of autumotive concerns

- Review automotive concerns for prior approval of required warrantable components

Ford Motor Company June, 2012

(Contract Bartech Group) June, 2013

2400 Village Road

Dearborn, MI. 48121

PHEV Escape Fleet Manager / PD Engineer / Hybrid Technician

Position Description: - Leading resolution of infield service issues for 21 unit Escape

PHEV fleet (interfacing with utility customers and local dealers to identify root cause and

service solution). This includes writing TSBs and installation instructions for vehicle

service, repairing HV batteries, and coordinating service part ordering and shipment to

customers. - Leading bi-weekly Customer Action Team meetings with utility companies

and posting updated meeting minutes to SharePoint and PHEV website. - Hosting

monthly meetings with the Department of Energy to track vehicle progress. - Analyzing

vehicle data to determine root cause and/or send to correct engineer to analyze.

- Perform scheduled tear down of HEV PHEV and BEV HV battery and charging

systems.

- Test and repair or replace vehicle wire harnesses including high voltage applications

- Manage Prototype fleet of 21 DOE Escape Plug-in hybrids which includes technical

support to participating dealers, parts support and repairs of any high voltage issues as

well as any other repairs required.

- High voltage battery and charger diagnosis and repair

- Organize monthly meetings with DOE, Utility partners and Engineering staff to discuss

any vehicle issues or concerns

- Monitor CAN data using DAP system (onboard data collection) to monitor and

diagnose any vehicle concerns or failures.

-Order parts and schedule delivery for vehicle builds and retrofits

- Minor fabrication or modification of prototype parts as required

Motor Information Systems January, 2012

(Contract Dako Group) June, 2012

1301 Long Lake, Troy MI

Labor Time Analyst

- Create labor time for automotive repair procedures and enter it into a database for

publication of labor time guides.

GM Tech Center November, 2001

(Contract IPG Services) November, 2011

30501 Van Dyke, Warren, MI

Service Technician (Service Operations Garage)

-Performed diagnosis and repair of GM company test vehicles

- Assist engineering to identify vehicle failures and develop repair procedures to reduce

warranty costs

- Assist Dealer Technicians in Folding Top Repairs SSR-XLR-G6

- Assist in writing and verifying service bulletins and service repair

Procedures

- Perform time studies

- Collect and process data from Captured Test Fleet vehicles

/- Test replaces or repair vehicle wire harnesses as directed by engineering staff.

GM Proving Grounds April, 1998

(Contract RC Engineering) September, 2001

Milford, MI

Prototype Service Technician

- Prototype vehicle build (mig and tig welding, fabricating, machining)

- Perform engineering build request

- Vehicle drive event support

- Entered daily data into spreadsheets

- Assist in dyno set-up (engine and transmission)

- Product Electronics Training (wire harness fabrication and repair)

Education:

Denver Auto and Diesel College, Denver, CO. Graduate 1978

Certification: ASE Master

Skills:

Hybrid Training - PHEV- HEV - BEV - CVT Transmissions - HV Battery Diagnosis

and Repair

Document SI and TSB procedures as well as performing time studies

Highly skilled body mechanical technician

Highly skilled suspension and drive line technician

Support of electrical issues for all above skills

Basic computer skills to document issues for engineering evaluation and publication

Basic fabrication skills

Dodge Viper Certified Technician (1992 - 1998)

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