Fowzi Herzi

*** ***** **

Unit ****, M*R *T*

Toronto, Canada

acaz1a@r.postjobfree.com

+416*******/+416-*******

Personal Profile:

Experienced in broad IT field who works exceptionally well in a challenging and demanding

environment. Over 14 years on hand experience in IT Network Administration, Bilingual

Technical Support, SAP-ABAP module, Baan/ERP Support on UNIX, System configuration,

WAN/LAN implementation, troubleshooting and consulting experience on Microsoft and

Cisco technology. Able to adapt and incorporate new skills in order to produce optimal

learning environments.. Fully bilingual (French, Italian)

Education:

CCNP and CCVP CSCO ID NO 11249843

Cisco certificates

University of Phoenix, Arizona, USA Sept 2004 - March 2006

MSc (Hon) of Science in Computer Information Systems

York University, Toronto, Canada Sept 1993 - Jun 1997

BSc (Hon) in Computer Science

Employment History:

Pearson Intl Airport /IOM Sept 2013- Present

Position: Service Assistant-part time

• I help process loans to help refugees travel to Canada

• I provide assistance newcomers upon entering Canada

• I assisted them the flight connection if they going to elsewhere in Canada

• I provide them brochures about Canada and Canada services

• I provide them translation and interpretation throughout Customs and Immigration

Jazan University, KSA Dec 2010- June 2013

Position: Computer Science Lecturer

• Computer lectured to mature students to prepare them computer needs in their field

• Taught computer science for business to mature students at Jazan University.

• Taught a basic computer keyboarding and typing skills.

• Taught a Database design(Oracle, MSQL, SAP-ABAP) and computer architecture

• Taught false beginners’ students MS office 2007 applications and computer

introduction

• Taught SAP-Finance and CRM and EDI for graduate students.

Jazan Economic City-Polytechnic College, Jazan, KSA Sept 2008 – Nov 2010

Position: Computer Science Lecturer

• Taught computer science to first year University students to prepare them computer

business application for their business needs in the job market.

• Taught a basic computer keyboarding and typing skills.

• Developed group studies that was appropriate to students' learning abilities and

reflected their needs and interests.

• Taught wired and wireless networking and its applications in a real world.

• Taught data communication and networking concepts

• Taught data modelling-ERWIN, MS suites and computer business architecture.

Weston Bakeries Inc, Toronto, Canada June 2006 – Aug 2008

Position: Bilingual IT Analyst- Baan/ERP Application Support Analyst

`

• Provided second level of Bilingual Baan/ER Application Support to 700 internal users

across Canada.

• Solid understanding of the OSI model and computer networking principles (Firewalls,

Network Protocols, and topology)

• Provided technical support to resolve user’s call into ticket tracking system

• Provided support for the wireless data collection environment project support,

documentation, Baan, UNIX (AIX), AS 400 (RMS)- Support Cognos (Financial

reporting systems)via Citrix to all national clients

• Provided Baan Tools Administration – Creation of Packages, Package Combinations,

VRC’s, Companies, User Management, Device Management, Patch Management,

Customization Management, DEM, User Authorizations, Auditing, Archiving, etc.

• Performed patch analysis and installation. Monitor and setup batch jobs, Troubleshoot

and perform traces of session processing

• Supported Baan Tools Development – Menu Creation, Customizations, etc.

• Knowledge of Active Directory, CRM solutions and EDI. Experience with database,

Microsoft SQL server.

UNDP -APEC Project, Kinshasa, Congo, RD C, May 2004 – May 2006

Position: Systems Analyst/ Electoral Officer

• Provided technical processing solutions for electoral application coding in C#

• Developed financial tracking application in C# with an Oracle back end database

engine

• Provided technical support/configuration/ installation on both hardware and software

to all warehouse PC’s in stock before shipping to the desired destination.

• Installed and configured Lotus Notes to UNDP email server

• Wrote a user guide specifications for non-technical users

• Trained national programmers to take over the application

Active Intelligence Inc, Mississauga, Canada Aug 2002 – April 2004

Position: IT consultant

• Supported the development of technical solutions to the goals of the project by

developing the standards to support the implementation

• Analysed, designed, and prepared program specifications to support a broad range of

business systems requirements and technical specifications.

• Migrated the entire Sybase database legacy into Oracle using SQL loader tool

• Travelled to France and Italy to design customized RETEK solutions for two clients:

FNAC in France and DESPAR in Italy

Siemens Business Services- EMC, Toronto, Canada Aug 1999 – July 2002

Position: Bilingual Network Support Engineer

• Provided second level technical support on SAN’s (Storage Area Network) and

associated layered applications using telephone or Email.

• Provided technical support and troubleshooting on CLARIION Storage Arrays

utilizing analytical skills dialing into arrays, knowledge based technical

documentation, dispatching cases to Customer Engineers onsite for parts replacement

• Provided level two technical support on SAMS( Surveillance Analysis &

Management Solution )

Rogers AT&T Wireless, Toronto, Canada Sept 1992 – July 1999

Position: Bilingual Help Desk Specialist

• Provided technical support to resolve user’s call logged in REMEDY

• Provided telephone and email based pre and post-sales technical support for software

products

• Ensured installation /updating latest Antivirus on all desktops and handled security

incident related to corporate IT infrastructure

• Successfully handled Hardware/Software installation on all the corporate PC’s, also

in charged desktop settings for PC health check(Icons, Wall Papers, screen saver,

Antivirus and updated)

• Handled creation/ deletion NT, Email ID’s for staff an outsource

• Able to plan, prioritize and organize workload, consistently working within service

standards and agreed objectives

Additional information:

• Travelled extensively across Europe, Middle East and Africa

• Committed to help IT companies’ business needs in today’s job

market

Key Skills:

Combining more than 14 years of IT experience with a proven record for performing

network Engineer, System Administration, IT consultant, Systems Analyst, Bilingual

Technical Support, Network Security and Compliance functions in multiple business

environments including healthcare/insurance, Banking energy, Food Industry,

telecommunications, and International bodies like United Nations

Expertise includes LAN, WAN, Security, Wireless, Cabling, Cisco routers, switches,

firewalls, network monitoring systems, Incident Management and project management.

Recognized for technical, professional, mentoring and problem solving skills.

Reference:

Available on request

Contact this candidate