Active Directory Software

Christopher Simard

*** **** ******** ***. *., York, Ontario M6E2G5

416-***-**** . acayxe@r.postjobfree.com

System Analyst

Accomplished and knowledgeable IT technician with demonstrated expertise in

systems analysis, network administration, and client support. Monitor

network activity and perform advanced troubleshooting to resolve issues

impacting hardware, software, connectivity, and performance. Communicate

effectively with end-users with varying degrees of technical experience to

explain software and processes.

Areas of Expertise:

HW / SW Installation & Network Troubleshooting &

Configuration Diagnosis

POS Software Support / End-user Technical Support

Maintenance Effective Problem Solving &

Batch File & SQL Query Creation Repairs

Active Directory Account Procurement & Asset Inventory

Management

Technical Proficiencies

Certification CompTIA Network+, CompTIA A+, CCNA Net-Academy (ICND1, ICND2,

s / Training: ICND3, ICND4), Security Professional SOP

Platforms: Linux, Windows XP-7, Windows Server 2003-2008, Microsoft SQL

Server 2005-2012, Microsoft Exchange Server, IIS 7 Mac OS X,

VMware ESXi 5.1, Cisco IOS

Software / Microsoft Dynamics CRM, Word, Excel, Outlook, PowerPoint, Access,

Tools: Remedy, POS Systems, Active Directory, Microsoft SQL Express,

Java

Networking: RIP, OSPF, EIGRP, Spanning Tree, IP Sub-netting WAN / LAN

Technologies & Topologies, DNS, DHCP, OSI Model, TCP/IP, Data

Cabling

Hardware Laptops, Desktops, Blade Servers, Routers & Switches, Peripherals

Professional Experience

Milano Systems, Toronto, Ontario

Systems Network Administrator / Application Support, 9/2011 - Present

Technical Scope: Windows, Microsoft Exchange Server, Microsoft SQL Server

2005 / SQL Express, MS Dynamics CRM, POS Software, Active Directory, RDP,

VNC, SSH, TCP/IP, LAN, FTP, HTTP

Provide telephone, email, remote, and desk-side technical support for

computer hardware, software, operating systems, networking, and

connectivity. Install hardware, setup payment integration software, and

POS software and files. Configure and maintain network security. Manage

Active Directory accounts. Implement Microsoft SQL Server and SQL Express.

Train users on software and systems. Compile client data for error testing

and identify necessary changes; update .ini and .dll files and database

tables.

Key Achievement:

. Gather information from users regarding errors and issues; create

trouble tickets, perform troubleshooting, and resolve problems to

meet first-call resolution goal.

Computation Services, Ltd., Toronto, Ontario

IT Technician / Refurbished Equipment Product Manager Co-op

Performed testing, verified system functionality, identified salvageable

parts, and refurbished equipment. Troubleshot, diagnosed, and repaired

desktops and laptops; assisted clients and responded to questions. Created

marketing material for online advertisements promoting products and

services.

English First, Ningbo, China

English Teacher, 11/2010 - 4/2011

Taught English to students between ages eight and 16. Developed lesson

plans, administered tests, and assessed skills to advise on placement.

TD Canada Trust, London, Ontario

Overnight Easy Line Specialist, 1/2008 - 9/2008

Ensured compliance with all operating policies / procedures, bank and

industry codes, and security laws and regulations governing sensitive

information. Communicated with customers to provide exemplary service;

processed transactions and advised on products / services.

NingBo Hui-Ming Commodity Packing Co., LTD, Ningbo, China

Systems IT Support Volunteer, 5/2007 - 8/2007

Technical Scope: Windows Vista / XP, Mac OS X, Word, Excel, Outlook,

PowerPoint, Access, Hardware Components, Hard Drives, Disk Drives, DVD

Drives, CD-ROM Drives, Zip Drives, Tape Drives, Peripherals

Performed maintenance and repair to improve system reliability and

performance. Installed system boards, processors, memory, power supplies,

video & sound cards, drives, and peripherals. Communicated with end-users

to provide technical assistance, troubleshooting, and problem resolution.

Stream Technical / Nancy Campbell, CI, London, Ontario

Technical Support Specialist, 10/2005 - 5/2007

Technical Scope: Windows XP / Vista, Mac OS X, Citrix, Active Directory,

Remedy, Dell & IBM Desktops & Laptops

Supported PCs and Macs remotely and via email; troubleshot software and

hardware issues. Provided system support and network monitoring for 120-

user school client servers; managed Active Directory accounts.

Key Achievements:

. Consistently provided outstanding service and maintained CSAT score

of 98%.

. Assisted in procuring, building, imaging, and deploying new and

rebuilt PCs.

Additional experience as Consultant with Roraima Airways (Guyana) and

Summer Computer Technician with Plug & Play Computers (New York).

Educational Background

Information Technology Diploma

Fanshawe College, London, Ontario

Coursework Toward Bachelor of Arts in Psychology

York University, Toronto, Ontario

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