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Customer Service Medical

Location:
Winston Salem, NC
Posted:
November 14, 2013

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Resume:

Lisa Sendar

*** * ****** **** *** East ? Greensboro, North Carolina 27455

336-***-**** ? acaysh@r.postjobfree.com

Objective

To secure a position as a Healthcare Professional with a winning

organization that will utilize my wealth of teaching, technical, and

professional experience while affording opportunities for mutual growth and

advancement.

Education and Training

Strayer University

Greensboro, NC

MBA/Human Resources

2012

University of Phoenix

Charlotte, NC

MHA / ED Health Care Administration / Education

2010

North Carolina A&T State University

Greensboro, NC

BS Liberal Studies / Social Work

2008

Community Mental Health Center

Fairbanks, AK

200 Practicum Hours: Case Management

2005

University of Alaska

Fairbanks, AK

Workforce Development I & II

2005

AAS, Human Services

2004

AAS, Medical

Assistant

2001

Certified Nursing Assistant

1999

Professional Experience

Forsyth Technical Community College

Winston-Salem, NC

Healthcare Unit Coordinator Instructor

August 2009 - Present

. Serve as an instructor for a 230 hour course comprised of classroom and

clinical elements; arrange clinical placements for students and supervise

students at clinical sites

. Evaluate student competence based on program philosophy and objectives;

incorporate various forms of learning in order to provide an optimal

environment for all students

. Grade all work consistently and accurately, document student information

and scores

. Serve as an instructor 48 hour course comprised of Medical Terminology,

Medical Office I Billing and Coding

. Assist in the development of new curriculum and update the course

syllabus accordingly

. Exceptional oral and written communication skills

. PC and Microsoft Office Proficient

Moses Cone Hospital

Greensboro,

NC

Emergency Department Admission Supervisor

April 2006 - Present

. Responsible for the supervision of the daily operations of the

Admission Services Department.

. Responsible for supervising, hiring, orientation, training and

performance management.

. Responsible for initiating improvements in the admission process,

assisting in the development of departmental goals, objectives, and

planning and implementing new programs and initiatives.

. Use multi-tasking to effectively and efficiently prioritize and perform

all duties

. Admit surgery patients, follow and transcribe patient orders from

physicians, collection of lab specimens, calling in EKG and X-Ray

services as necessary, and saving / measuring EKG strips

. Retrieve supplies such as IV fluids and medications, tube feeding

supplies, and blood products from the blood bank and conveyor as

necessary

LeBauer Allergy and Asthma

Greensboro, NC

Medical Office Assistant

August 2005 - January 2006

. Checked in patients and provided exceptional customer service; prepared

daily physician schedules

. Accurately and efficiently verified and updated information in patient

records as necessary; handled all sensitive patient information with tact

and discretion

. Called patient prescriptions in to the appropriate pharmacy

Fairbanks Psychiatric and Neurological Clinic

Fairbanks, AK

Medical Assistant

June 2001 - January 2005

. Performed duties similar to those mentioned above

. Additionally contacted physicians to alert them of patient arrival,

answered and routed telephone calls appropriately, and documented

medication requests to forward to the pharmacy

Fairbanks Memorial Hospital

Fairbanks, AK

Admissions Specialist

June 1998 - June 2001

. Checked patients in to the facility, verified and updated their medical

records, and scheduled and coordinated patient appointments with various

clinics

. Assisted patients with ambulatory difficulties and performed admission

activities for patients

. Performed credit checks and verified patient eligibility for treatment;

cross trained to support switchboard operator

-References Available Upon Request-



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