Customer Service Sales

TIARA M. MORGAN

**** **** ******* * Macon, Georgia 31211 * 478-***-**** *478-***-****

acaypd@r.postjobfree.com

Objective

Seeking employment in a stable and profitable organization that utilizes customer service,

clerical, and accounts management skills.

SKILLS

Customer service, Administrative, Problem resolution, Organization, Decision-making, Time

management, Telephone communications, and cash management.

Software: Microsoft Office Applications: Word, Excel, PowerPoint, Internet Explorer, and

Outlook

Typing: 60 wpm

PROFESSIONAL HISTORY

Front Desk Manager 07/11 - Present

Wingate By Wyndham, Macon

Macon, Georgia

• Money management by tendering transactions, auditing cash register

• Creates and approves cash night drop deposits daily

• Utilizes accounting skills in settling credit and debit card transactions in Protobase

• Verifies that checks are properly endorsed

• Receive payments from customer in all electronic tendering forms

• Project management

• Executes proper phone etiquette, patience, and positive outlook with customers and team

members

• Research, analyze and resolve customer billing concerns

• Provides customer service through daily multi-line telephone interaction with guests

• Restocking and zoning of merchandise

• Sets up and arranges group functions and appointments

• Executes sales and marketing skills by booking new hotel business

Cashier/ Customer Service 11 /08 – 07/11

Kroger Grocery Store

Macon, Georgia

• Assists customers with sales and purchases

• Inventory control

• Project management in setting up merchandising and zoning

• Cash management by tendering transactions, auditing cash register

• Restocking and zoning of merchandise and sales floor

• Provides customer service through daily interaction with customers

• Receive and administer payments and payment adjustments to customers bills

• Makes changes to customer accounts upon customer request

• Research, analyze and resolve customer billing concerns

• Up-sale and make recommendations to customer for more services

• Receive payments from customer in all electronic tendering forms

• Executes proper phone etiquette, patience, and positive outlook with customers and team

members

EDUCATION

Macon State College, Macon, GA

August 2010 – Present

Major: Communications

Northeast High School, Macon, GA

Matriculated

05/10

References Available Upon Request

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