Human Resources Customer Service
Resume:
Dear Professional,
My name is Michelle Bergin and I was born to have a career in HR! I love
what do! I am passionate about helping team members achieve their
potential, supporting managers in developing successful teams and assisting
executive personnel with strategic level decisions all while navigating the
laws and regulations governing employment. I keep tabs on current trends
in order to ensure competitiveness in the market.
I currently manage all human resources functions for a mid-sized, high-
growth tech company. I have recruited and on boarded 150+ team members so
far in my tenure there. I am looking for the next challenge in my career
and so am seeking a management position in the human resources field. I
know that with my experience, and having received my PHR Certification over
a year ago, that I will be successful. I have over 7 years combined
experience with strategic initiatives, employee relations, performance
management, benefits/compensation administration, reporting and analysis,
payroll and responding to team member inquiries on a multitude of
subjects. I recently created a comprehensive strategic plan outlining the
next 1 to 5 years for the HR department at my current company and am moving
forward with several of the initiatives. I am organized and can complete
multiple large-scale projects effectively and efficiently. I also have
experience in working with multi-site and multi-state companies.
I am very interested in the Human Resources Manager position that I saw
posted on Indeed.com. I feel I would be a great addition to the team of
the Fortune 500 company you are recruiting for. Thank you for taking the
time to review my resume below and I look forward to speaking with you.
Kind Regards,
Michelle Bergin, PHR
Profile: http://www.linkedin.com/profile/view?id=32239587&trk=nav_responsive
_tab_profile_pic
Objective
To be in a position with a strong and stable company that offers
opportunities for growth and advancement, where I may contribute
increasingly mastered skills in strategic human resources and where the
company can capitalize on my experience and my passion for working with
people.
Qualifications Summary
Strategic professional in Human Resources experienced in working in fast-
paced environments demanding strong organizational, technical and
interpersonal skills. Team player with exceptional written and verbal
communication. Solution oriented with the ability to interface with all
levels of the business. Self-motivated, detail oriented and able to
complete several projects effectively. Trustworthy, ethical, discreet and
committed to superior customer service. Capabilities include:
Employee Relations Employee Development Employee Training
Performance Management Strategic Planning HRIS (ADP) Experience
Experience
ShopAtHome.com
HR Generalist Greenwood Village, CO (4/2012
- current)
HR/Payroll Coordinator (4/2011 -
4/2012)
. Created a strategic plan, outlining the next 1 to 5 years for the HR
department and positive impact for the company
. Helping to create, maintain, revise and deliver human resources processes
and policies in a rapidly growing company
. Provides guidance and assistance to executives, managers and team members
with regard to recruitment, termination, team member relations,
performance management, conflict resolution and other HR issues
. Facilitates and monitors performance appraisal process
. Performs new hire orientation and exit interviews
. Investigates and responds to team member complaints and allegations
. Assists in annual department budgeting process
. Benefits enrollments and administration; Coordinate insurance renewals
and audits
. Manage the hiring process, including posting jobs, tracking applicants
and related paperwork, scheduling interviews, completing reference and
background checks and creating offer letter
. Ensures that policies comply with federal and state law
. Process HR paperwork for new hires, terminations, promotions,
applications, reviews, etc
. Manage all immigration needs and coordinate with external attorneys
. Administer leaves
. Administer workers compensation claims
. Administrative duties such as creating and maintaining team member files
. Manage deductions and maintain payroll records
Previous responsibilities with ShopAtHome.com:
. Processed semi-monthly payroll for 100-150 team members
. Streamlined and completed payroll functions
. Administered garnishment and other orders
. Entered and audited team member timesheets
. Track team member hours, vacation, leave
. Plan, promote and execute company functions
Down Under Saddle Supply
Sales Associate Denver, CO (2/2010
- 4/2011)
. Learning several different aspects of the business so that the owners can
start stepping back and eventually out
. Sales, advertising, web design, inventory, product ordering, benefit plan
renewal
Reason for Leaving: Offered the opportunity to get back into my desired
field of work
OnTrac
Benefits Coordinator, multi-site/state Phoenix, AZ
(6/2009 - 1/2010)
. HRIS (ADP) data entry, reports, benefits tracking
. Administered various employee benefit programs, such as group insurance,
medical and dental for 1100+ employees
. Responsible for resolving benefits related issues and communicating issue
status and corresponding resolution to all applicable parties in a timely
manner. Responsible for any issue follow up, as needed
. Initiated medical and option forms; arranges for their completion and
submission within established time limits
. Reconciled monthly billings from health care organizations. Provide
accounting department the corresponding general ledger breakdown per
facility and employee classification. Resolves any administrative problems
with the carrier representatives
. Initiated new benefits programs; arranges and conducts employee
information presentations and enrollments
. Advised, consulted and coordinated with Management to provide assistance
regarding employee benefit plans, policies and procedures. Acted as
employer liaison for group benefits programs
. Maintained COBRA/FMLA/HIPPA compliance and administration for the Company
. Assisted in development and facilitation of management training programs
to include: sexual harassment, performance management, customer service,
team building, supervisory training, and the new hire/employee orientation
process
. Performed general clerical responsibilities, such as: file maintenance,
distribution of monthly reports, term file removal and storage, process
leave requests, employee verifications, and respond to general customer
inquiries
Reason for Leaving: Offered the opportunity to move back to Colorado and
work in the family business
PetsMart, Corporate Office
HR I-9 Analyst, multi-site/state Phoenix, AZ
(4/2009 - 6/2009)
. Reviewed and processed I-9s for locations in seven different states
. Processed all new hire paperwork and followed up on missing or incomplete
paperwork for locations in seven different states
Reason for Leaving: Temporary work, offered permanent position at company
above
Global Water Management
Human Capital Specialist, multi-site Phoenix, AZ
(9/2007 - 4/2009)
. Administer, enrollment and manage benefits (including oversight and
tracking of paid time off)
. HRIS (ADP) data entry, reports, benefits, tracking time off
. Process all 401K requests (enrollment, rollover, distribution, loans) and
handle bi-weekly deferral
. Process bi-weekly payroll for 75+ employees (using ADP and ezLabor)
including several manual checks
. Recruit, interview and hire employees, conduct new hire orientation and
process all paperwork (I-9 documentation and compliance for 4 separate
locations with the use of E-verify, EEOC, tax, drug screening, background
check)
. Process all terminations (notification to employee, final day processing,
paperwork)
. Process all incoming HR paperwork (including DES requests, garnishments,
verifications of employment, corrective action letters) and maintain
employee files
. Updates to and distribution of new Employee Handbook
. Assist HR Director and department managers in performance evaluation
process
. Oversee employee relations and coordinate employee appreciation, act as a
liaison between the HR department/executive team and employees
Reason for Leaving: Position eliminated
DD Marketing/FORBA/Small Smiles
Business Office Manager and HR Administrator Phoenix, AZ
(4/2006 - 9/2007)
. Maintain employee files, submit time cards for payroll, administer
benefits and assist Lead Doctor with corrective action process
. Lead and provide direction for entire front office staff of 3
Reason for Leaving: Company was bought out
Human Resources Intern, multi-site/state Pueblo, CO
(1/2006 - 4/2006)
. Assisted with employment verification, compensation, benefits, legal
documents, new hires, unemployment benefits, corrective action, resume
reviewing for employee selection process, interview coordination, conduct
background checks, reviewed staffing plans, paid time off, audit and
maintenance of employee files and entered workers compensation claims
Reason for Leaving: Transitioned into a full-time Business Office Manager
position in Phoenix
Education
Colorado State University-Pueblo
Graduation: May of 2006
B.S. Sociology with an emphasis in Criminology and minor in Psychology
Pueblo, CO
. Graduated Summa Cum Laude - Cumulative GPA of 3.94
Professional Development
. PHR Certification: June 2012
. Notary Public, Colorado: commission expires October 2016
. SHRM Talent Management Conference: April 2013
. Labor and Employment Seminar, October 2009 put on by Greenberg Traurig
. SHRM Member: Since October 2008
. Presentation Skills Seminar, October 2008 put on by internal Training and
Development Specialist at Global Water
. E-Verify Seminar, August 2008 put on by Arizona State SHRM
. Behavioral Interview Seminar, April 2008 put on by internal Training and
Development Specialist at Global Water
References
Available upon request
Michelle J. Bergin, PHR
1699 S Trenton St, #130 303-***-****
Denver, CO 80231 acayae@r.postjobfree.com
Contact this candidate