Customer Service Human Resources

Sherese T. Campbell

**** ********* *** ***********, *******, 30281 404-***-****

*******.*.********@*****.***

Summary of Qualifications

• 8 years of human resources management experience

• Proficient with computers (Microsoft, Excel, and MRI accounting software)

• Yardi, Kronos, UNUM, Great Plains, CSG

• Over-the phone screening capabilities

• Ability to work independently and multi-task, Great organizational skills with attention to detail,

• Strong sense of customer service, continuing education to stay abreast to current changes

• Managing team of 260 + independent contractors and employees

• Filing/Bookkeeping

• Maintaining Employee Files

• Labor and Employment Law

Professional Experience

TI ASSET MANAGEMENT, ATLANTA, GEORGIA

Assistant Property Manager, May 2012 – present

• Direct collection of monthly assessments, rental fees, and deposits and payment of

insurance premiums, mortgage, taxes, and incurred operating expenses.

• Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or

maintenance.

• Investigate complaints, disturbances and violations and resolve problems following

management rules and regulations.

• Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or

construction projects for commercial or residential properties.

• Manage and oversee operations, maintenance, administration, and improvement of

commercial, industrial, or residential properties.

• Negotiate the sale, lease, or development of property and complete or review appropriate

documents and forms.

• Maintain records of sales, rental or usage activity, special permits issued, maintenance

and operating costs, or property availability.

• Determine and certify the eligibility of prospective tenants, following government

regulations.

• Prepare detailed budgets and financial reports for properties.

• Direct and coordinate the activities of staff and contract personnel and evaluate their

performance.

• Maintain contact with insurance carriers, fire and police departments, and other agencies

to ensure protection and compliance with codes and regulations.

• Market vacant space to prospective tenants through leasing agents, advertising, or other

methods.

• Solicit and analyze bids from contractors for repairs, renovations, and maintenance.

• Review rents to ensure that they are in line with rental markets.

• Prepare and administer contracts for provision of property services such as cleaning,

maintenance, and security services.

• Purchase building and maintenance supplies, equipment, or furniture.

• Act as liaisons between on-site managers or tenants and owners.

• Confer regularly with community association members to ensure their needs are being

met.

• Meet with boards of directors and committees to discuss and resolve legal and

environmental issues or disputes between neighbors.

• Confer with legal authorities to ensure that renting and advertising practices are not

discriminatory and that properties comply with state and federal regulations.

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NEW VISION TELECOM, MATRIX COMMUNICATIONS, TUCKER, GEORGIA

Office Manager, March 2007 – December 2011

• Direct or coordinate the supportive services department of a business, agency, or

organization.

• Prepare and review operational reports and schedules to ensure accuracy and efficiency.

• Set goals and deadlines for the department.

• Acquire, distribute and store supplies.

• Analyze internal processes and recommend and implement procedural or policy changes

to improve operations, such as supply changes or the disposal of records.

• Plan, administer and control budgets for contracts, equipment and supplies.

• Hire and terminate clerical and administrative personnel.

• Conduct classes to teach procedures to staff.

• Address employee relations issues, such as harassment allegations, work complaints, or

other employee concerns.

• Analyze employment-related data and prepare required reports.

• Conduct exit interviews and ensure that necessary employment termination paperwork is

completed.

• Conduct reference or background checks on job applicants.

• Confer with management to develop or implement personnel policies or procedures.

• Contact job applicants to inform them of the status of their applications.

• Develop or implement recruiting strategies to meet current or anticipated staffing needs.

• Hire employees and process hiring-related paperwork.

• Inform job applicants of details such as duties and responsibilities, compensation,

benefits, schedules, working conditions, or promotion opportunities.

• Interpret and explain human resources policies, procedures, laws, standards, or

regulations.

• Interview job applicants to obtain information on work history, training, education, or job

skills.

• Maintain and update human resources documents, such as organizational charts,

employee handbooks or directories, or performance evaluation forms.

• Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative

action guidelines and laws, such as the Americans with Disabilities Act (ADA).

• Prepare or maintain employment records related to events such as hiring, termination,

leaves, transfers, or promotions, using human resources management system software.

• Provide management with information or training related to interviewing, performance

appraisals, counseling techniques, or documentation of performance issues.

• Review employment applications and job orders to match applicants with job

requirements.

• Schedule or administer skill, intelligence, psychological, or drug tests for current or

prospective employees.

• Schedule or conduct new employee orientations.

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Education

SOUTHERN CRESCENT, GRIFFIN, GEORGIA

Business Management currently enrolled- Dec 2014

• GPA current 4.0, customer service training, employee development workshops and

training seminars, Grace Hill, Fair Housing, studying for PHR.

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