Customer Service Manager
Resume:
Joe Fiato
*********@*****.***
*** ******** **. ******* ****, NY 14127
Professional Skills:
. Business and Facilities Management
. Construction Processes
. Customer Service
. Contract Negotiation
. Microsoft Office Suite and Information Technology
. Lead, Organize, and Direct Personnel
Relevant Work History:
Field Collections Specialist
6/2008 - 5/2013
Makotek Inc.
Buffalo, NY
. Worked independently to collect outstanding balances and equipment on
select Time Warner Cable accounts
. Successfully completed 80 - 120 non pay work orders per week
. Routinely exceeded production goals set forth by Company and Client
. Worked in compliance of all OSHA and Company safety standards
. Daily use of Client computer systems and Excel to track and report
production
. Utilized strong customer service skills in order to successfully
maintain high levels of customer retention and collection of
outstanding cable equipment
Owner/Operator
10/2000 - 5/2008
Progressive Framing Inc. / Ultimate Solid Surface Inc.
Buffalo, NY
. Lead carpenter in rough framing of residential homes for several area
contractors
. Fabrication and sales of solid surface and laminate countertops
. Worked professionally with contractors and individual customers to
complete jobs timely and within budget constraints
. Accurately bid jobs based on architectural drawings and client
requirements
Facility Manager
1/1997 - 8/2000
The Storage Depot
Boston, MA
. Business and facilities manager for large indoor self-storage
facilities and truck rental locations
. Managed multiple employees and conducted annual performance appraisals
. Maintained occupancy levels above ninety percent and exceeded sales
goals of moving and packing supplies
. Negotiated contracts with service providers in the maintenance and
upkeep of facilities
Education:
Northeastern University, Boston, MA - Business Management
Certificate Program
State University of New York College at Buffalo
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