Customer Service Manager
Resume:
Caroline Martinez
Benton, AR 72015
*******@***.***
Objective
To become an integral part of an organization where
skills, experience and knowledge open the door for
opportunities.
Experience
Arkansas Children's Hospital Little Rock, AR
Area Manager March 2012 - Present
Maintain payroll system for Intermediate Care(IMU)
and Pediatric Intensive Care Units(PICU)
Reconciliation of kronos reports with Insite
schedule
Daily use of kronos timekeeping system
Reconcile payroll discrepancies
Comply with ACH policies and procedures for
maintaining payroll documentation
Develop and maintain unit schedules for
Intermediate and Pediatric Intensive Care Units
including ETA/Vacations requests, staff rotations,
staff preferences, staffing pattern and skill mix
Participate in managing the PICU business
operations and budget
Meet the PICU/IMU purchasing needs by researching,
ordering and following up on requests
Practice cost effective use of resources
Perform environmental rounds to assess maintenance,
equipment and supply needs
Dean Foods Ft.
Worth, TX
Payroll Lead March 2007 - Present
Process multi-state payroll for over 1000 employees
using ADP Enterprise system and Kronos time keeping
system, commissioned payrolls
Training of new payroll processors
Processing contributions of weekly 401k benefits.
Prepare weekly, bi-weekly and semi-monthly
payrolls.
Process weekly, monthly and quarterly payroll
reports.
Adhered to stringent deadlines in payroll
processing.
Reconciliation of kronos and ADP system payroll
reports
Kronos expertise used to train new staff-including
all field HR and Management staff across the US
Processing of W-2's and W-2C's annually
Managed administration of monthly, quarterly and
year-end multi-jurisdiction payroll and tax reports
via kronos
Brown's Dairy New Orleans, LA
Payroll/Human Resources July 2006 - March 2007
Processed multi-state payroll for over 250
employees including commission, hourly and exempt
using ADP Enterprise system and Kronos time keeping
system.
Responsible for the administration of quarterly and
year-end multi-state, multi-jurisdiction payroll
reports.
Record keeping of all new hire, rehires,
terminations and transfers within the company,
including processing in ADP HR system
Entered tax information into ADP for multi-state
and multi-jurisdiction employees.
Transmitted new hires including orientation and
paperwork.
Administration of open enrollment
Daily, weekly and monthly hiring and payroll
reports and payroll audit reports.
Processed all incoming applications
Interviewed all hourly employment candidates
Completion of orientations of all new hire
employees
Processed all unemployment claims and forms
Processed terminations
Employment verifications
Processed Worker's Compensation Requests
Chairperson of safety committee which included
scheduling of all meetings initiating safety
incentive programs and bi-weekly safety
inspections.
Village Square Cabinet Supply Benton, AR
Office Manager June 1994 - March 2004
Managed all aspects of front office.
Recruited, interviewed and hired new office
employees.
Processed payroll for hourly, commission and exempt
employees.
Handled all quarterly and year end payroll and
payroll tax functions.
Managed the creation and distribution of W-2 forms.
Supervised customer service which included the
handling of any customer escalations and resolving
all problems with customer satisfaction.
Employment verifications (only in writing)
Management of Worker's Comp Claims
Processed Unemployment verifications and forms
Managed team of Accounts Payable and Receivable
employees who were responsible for month-end
closings.
Purchased all product which included a warehouse
inventory of over 1 million dollars
Maintained close contact with all vendors to which
purchase orders had been written, from the time the
order was placed until the product was unloaded and
shelved
Processed daily, weekly and monthly reports for all
aspects of daily operations.
Maritz Marketing Research, Inc. Little Rock, AR
Supervisor April 1990 - June 1994
Recruited, hired and trained new employees.
Monitored the accuracy and efficiency of Customer
Service Representatives.
Controlled benefits administration.
Handled employment verifications
Processed Worker's Compensation claims
Processed Unemployment Claims and forms
Processed weekly and semi monthly multi state
payroll
Administered periods of open enrollment for
employees.
Implemented the training courses for new employees.
Education
Southern Technical College Little Rock, AR
1986 - 1988
AAS in Business Management
Graduated in top 10 of class
Capella University
Have earned 60 quarter hours toward my BA with a
specialization in HR, when I reach 200 hours I will
begin to earn credits toward my MBA with a
specialization in HR and will be earning both
degrees parallel Completion goal 2014
Languages
Fluent in verbal and grammatical English and
Spanish communication
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