Manager Customer Service
Resume:
Dale Petroski
Roswell, GA *****
*************@*****.***
Career Profile:
. Planned and implemented the start-up of Sortimo of North America, Inc.
in 2008. Achieved national brand recognition within 3 years. Doubled
sales annually to an estimated 12 million 2013.
. More than twenty-five years of progressive management positions in
diverse business and manufacturing environments.
. A leader in driving innovation in product design, production
processes, and systems leading to continuous improvements in safety,
quality and efficiency.
. Managed new product and service introductions.
. Achieved customer satisfaction and product quality by solving
recurring problems within the organization.
Professional Experience
Sortimo of North America, Norcross, GA
2008 - 2013
Vice President of Operations
. Planned and implemented the start-up of Sortimo of North America
o Hired and trained 15 employees.
o Implemented processes and procedures to run the operations
effectively.
o Forecasted inventory requirements.
o Sourced USA vendors.
o Established logistics for US, Canada, and Mexico.
o Trained distributors on installation procedures.
. Managed key accounts while being responsible for scheduling, assembly,
purchasing, inventory, and on time delivery of all products sold.
o Doubled sales annually to $12 million in 2013.
o Designed equipment packages to be sold nationwide.
o Managed national account relationships with Kone Elevator, WE
Energies, American Residential Service (ARS), BAF, AT&T and
Verizon.
Southern Cross Corp., Norcross, GA
2003-2008
Operations Manager
. Provided operations & account management for the Atlanta Gas Light
contract (major client for Southern Cross
Corp.)
o Responsible for 85 employees and 3 supervisors in 5 states.
o Managed employee safety, quality and production.
o Planned & adjusted staffing as needed to control costs and meet
deadlines.
o Hired and trained new employees.
o Managed customer relations by working with AGL managers and
supervisors.
. Start-up manager for new projects
o Reviewed scope of work and RFP to determine project
requirements.
o Located and set up facilities including equipment and supporting
vendors.
o Hired & trained 60 employees and one supervisor.
o Established relationships with client managers and supervisors.
Operations Manager -
. Provided leadership for day-to-day operations at Southern Cross Corp's
headquarters.
o Supported 300 field personnel with equipment and supplies
covering the USA.
o Directed the R&D efforts and product development for the state-
of-the-art '46 Hawk Laser Leak Detection Search Instrument
(resulted in selection as "One of the 100 Most Technological
Significant Products for 2007" by R & D Magazine).
o Directed operations related to the manufacture and repairs to
the Flame Pack 400 flame ionization leak detection search
instrument.
o Machine Shop Operations
o Inventory, Shipping and Receiving
o Purchasing
o Operations Safety Director
Porex Technologies, Fairburn, GA
1989 -2001
Team Leader/Manager
. Led the medical device and medical products manufacturing departments
to include assembly, injection molding, extrusion and open face
molding.
o Increased production (50%), improved safety (8%), and produced
better quality by designing and installing new processes,
systems, and equipment.
o Improved service and products by initiating continuous
improvement efforts.
o Led multifunctional teams in corrective action responses to the
customer. (Sales, Engineering, Quality, Customer Service and
Production)
o Worked with senior management to establish budgets and capital
expenditures
o Motivated, developed and trained employees in a team atmosphere.
o Scheduled production consisting of 40 products and 52 employees.
. Porex continued:
o Made final disposition on quality issues using statistical
quality control, CPK-process capability and customer
knowledge to make decisions.
o Established FDA and GMP approved online quality control systems.
o Resolved process problems by using root cause analysis,
statistical analysis, design of experiments and hands-on
technical abilities.
Education and Training
. Georgia Southern University, Statesboro, GA
. Degree: Bachelor of Business Administration, Major: Management
. Completed industry related courses to include:
o Leadership
o Ergonomics
o Kiazen
o Six Sigma
o Industrial Engineering
Technology Skills
. Quality Testing Equipment & Quality Systems
. Assembly, Packaging, Labeling
. Porous Plastics
. Ultra-Sonic Welding
. Blending, Vibration
. Extrusion, Injection Molding
. Slitting, Rewinding
. Microsoft Office
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