Sales Customer Service

Maryann Mattaliano

( *** Evans Place-Saddle Brook, NJ 07663 631-***-****(201-475-3938 (

acaxil@r.postjobfree.com

QUALIFICATIONS PROFILE

Highly motivated, results-driven, and tenacious senior executive offering

more than 25 years of sales, office management, and strategic business

development experience. Possess stellar qualifications in creating

effective marketing strategies and initiatives to increase sales, optimize

growth opportunities, and maintain profitable business operations.

Empowering with competencies in training and developing employees toward

fulfillment of corporate target goals. Commended for establishing win-win

relationships and addressing diverse customer needs by providing innovative

solutions and ensuring utmost satisfaction. Known for keen eye for detail

with proven effectiveness to multitask in a fiercely competitive and fast-

paced environment.

CORE STRENGTHS

Office Management and Administrative Marketing and Promotional Campaigns

Support

Sales Action Plans Development Excellent Presentation and Negotiation

Abilities

Competitive Market Research and Analysis Product Positioning and Corporate

Branding

Superior Interpersonal and Communication Problem Resolution and Decision Making

Skills

SUMMARY OF EXPERIENCE

Business Administration and Operations: Provided expert oversight to daily

scheduling for sales calls, preparing corporate presentations and arranging

corporate travel. Directed and coordinated daily operational business

aspects focused on time management of food, beverage, and breakouts;

assessed client's special needs and addressed outside vendor request.

Sales and Marketing Optimization: Promoted and sold overnight stays, along

with social and corporate functions, which include weddings, sales

seminars, banquets, sales meetings, and others. Formulated innovative

marketing strategies and promotions to increase brand awareness and elevate

sales. Performed sales forecasting and strategic planning to ensure the

sale and profitability of products and services, while analyzing business

developments and monitoring market trends.

Leadership, Training, and Supervision: Expertly managed three office

personnel and trained all new office employees to develop their

competencies and achieve the maximum level of potential. Mentored staff,

organized worked schedules, and delegated specific duties and priorities.

Customer Service and Relationship Building: Worked collaboratively with all

insurance companies for claims and payment. Solidified long-term quality

relationships with clients to provide total satisfaction as well as to

generate sales and new business opportunities. Convened with clients to

provide prompt response to inquiries as well as to address and resolve

complaints under time constraints.

Notable Achievements

1996-Present

Executive Sales Administrator- M & M Marketing and Consulting Corporation,

Hackensack, NJ

. Reports directly to the President

. Handles all travel, reporting and scheduling for client meeting and

functions

. Manages all corporate sales billing.

. Implements and maintains corporate compensation plans for all

employees

Office Manager ( Dr. Paul Fear, D.D.S, Hackensack, 1992-1996

NJ

. Instrumental in patient A/R billing, medical and office supplies

purchasing, and patient scheduling

Executive Sales Administrator ( Roussel Corporation, Montvale, 1989-1992

NJ

. Served as a sales administrator for four executive corporate sales

management

. Established and implemented corporate sales and compensation plans for

domestic sales force of 22

. Evaluated monthly sales reports while establishing sales goals and quotas

for each sales team member

. Primarily held responsible for generating all sales quotes for sales

force

Executive Sales / Catering Administrator ( Marriott Corporation, 1987-1989

Saddle Brook, NJ

. Greatly surpassed all specified sales quotas for selling rooms and

booking functions

. Recognized for achieving consistent high rating on semi-annual reviews

CERTIFICATION

Rutgers University, CPR Certified: 2003 Certified Medical Transcriptionist:

1996

ACTIVITIES

JV Cheerleading Coach, St. Anne's-Fairlawn, NJ: 2007-2009

Cheerleading Coach, Saddle Brook Recreation: 2004-2007

TECHNICAL PROFICIENCY

Microsoft Office Suite: Word, Excel, and PowerPoint

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