Customer Service Sales
Resume:
Atul Kale [pic]
Email: *********@**********.***
Cell: +44-797*******
LinkedIn: http://uk.linkedin.com/in/atulskale
Nationality: British citizen
Overview & executive Summary
Certified Project Management Professional (PMP) with certification as
Solution consultant in SAP CRM 4.0 - Tele Sales (Certificate I.D.
S0004472355), and certified SAP SD Consultant (Certificate I.D.
S0001823220).
1. Over 13 years of SAP project consulting experience with large consulting
organizations and over 24 years of total experience in 11 SAP green
field SAP implementations, Rollouts, SAP Support, multiple SAP
Maintenance releases, Pre-Sales engagements.
2. Successfully handled a variety of roles as Project / Release manager &
Program management, Enterprise / Solutions architect (Solutions
Manager), Change management & Lead functional consultant, Consultant.
3. I have good understanding of SAP Sales and Distribution (including
Logistics-Shipping) module and its integration to Materials Management
(MM), Production planning (PP & PP-PI), Financial Accounting (FI), PCA,
CO-PA and Project Systems (PS). Also worked extensively on integration
on various modules and external systems that involved design of
interfaces using EDI messaging (IDOC's & mail communication).
4. Expertise in Enterprise & Solution architecture, Project & Program
management, SAP Sales & Distribution (SD), SAP ISU - Customer service,
ISU - CRM integration, SAP CRM 4.0 (Sales & contract management).
Trained in SAP CRM 7.0 Web UI from SAP Belgium.
5. SAP project experience in Manufacturing, Pharmaceutical, FMCG, Utilities
(Gas, Electricity and Water), Food and beverage, & Banking & Finance
industries.
6. Have strong interpersonal, leadership skills and team orientation.
Highly customer focused good communication & presentation skills.
7. Have managed large teams having different functional and cultural
background with onsite and offshore model.
8. Have developed professional expertise and cross module knowledge and
have very good understanding of the dynamics of a very complex & large
scale implementation.
9. Adoption of Six Sigma and Lean for SDLC project deliveries: (Project
references - Southern Water, UBS & British Gas).
For adoption of Six Sigma and Lean in to projects, the project releases
were planned with similar / inter related business requirements bundled
in to a single release to avoid duplication of efforts.
Project deliverables were tailored in consultation with the client
Portfolio management team and Wipro QC teams to ensure only requisite
deliverables are produced for the project delivery that ensure
successful implementation at lowest cost and in shortest time.
Further, Functional spec. and Technical spec. and code reviews and gate
and project stage reviews were built in to the project plant to ensure
that the key functional requirements are not missed out and also reduce
defect count during the testing phases (Unit, Integration, UAT,
Performance & Regression).
10. I have very good understanding of ASAP methodology.
Education
. B.E (Mech.), PGDMM, PGDIM
Relevant Experience
Employer: Coca Cola Enterprises: Since Aug 2012 - Oct 2013
Role: Functional SD - Worked as Sr. Manager - IT Development. The role
was of Functional designer requiring hands on experience in customising
of Sales and Distribution.
I was associated with BELUX (Belgium and Luxemburg) and Sweden OTC
projects. I have worked / gained exposure (to new functionalities) on
the following;
Functionalities:
Sales& Distribution - Order management, Billing, ATP, Dynamic product
proposal, Order rounding, Credit management, Pricing customization,
Order Interfaces, BOM, batches, outputs (mail, smart forms) processing,
Product substitution, listing and exclusion & Customer hierarchy.
Logistics Execution - Shipping, handling units, Outbound / Inbound
Shipment & Transportation, Route determination, Direct Store Delivery
(Paper and mobile scenarios), Visit plan and Visit list.
MM - Purchase Order, Messages (Outputs), STO
Business Processes:
Trade Sales to customers, IBT (Intra-company & Inter-company Sales),
Consignment processing. Direct store delivery (Paper and mobile based
scenarios), & Sales returns, Debit and credit- memos processing.
Freelance:
Enterprise / Solutions Architect (Design authority) - Mar - Aug 2012
. UK Power Network (UKPN): Working as an Enterprise / Solutions architect
on the Connections end to end Service improvement project within UKPN.
My responsibility is map the AS-IS architecture, understanding the pain
areas in business processes / applications, understanding the
capabilities required by business, defining To-Be architecture and the
To-Be Solution design to support the To-Be architecture for 35 Core and
150 grey IT applications with in Connections business of UKPN.
The entire exercise was undertaken by engaging stakeholders from IT and
SME's (from business) to gather information and produce architectural
artifacts / documentation.
The To-Be Solution design encompasses, processes around integrating
applications like Web Portal (Life Ray), Alfresco ECM (Content
management), BPM application, using integration layer to integrate back
end applications like SAP CRM7.0, SAP ECC6, SAP MRS, SAP BI, Alfresco
DMS, GIS, Ellipse Asset Management application and other in house and
custom developed applications.
SAP BAU Support - July 2011 - Jan 2012
. Life Technologies: Responsible for leading the SAP Sales BAU Support &
enhancements for EMEA businesses. My job required hands on experience
in customising of Sales and Distribution. My responsibilities are;
* Resolving SAP and business process issues for EMEA region,
implementing new changes required by EMEA business for process
improvements.
* Provide IT support and for various SAP Sales & Customer Service
processes Order to cash processes (OTC), Inter Company billing,
Sales deal and Promotions, SOX approval processing, SAP integration
involving ADOBE forms for customer facing documents, Web methods as
middle ware, SAP pricing configuration, Output (Smart forms) and
Service notifications, Service contract, Service orders.
Employer: Wipro technologies - From June 2002 - June 2011
SAP implementation - Dec 2010 - June 2011
. UBS (Swiss Bank): Worked as Project manager (Multiple projects) /
Solutions architect. Was responsible for the delivery of the highly
custom developed SAP Travel & Expense processes for Investment
management and Wealth management businesses with in UK and US
geographies. The project was planned based on ASAP methodology. My
responsibilities were;
* Project planning (high level estimates, high level plan, detailed
plan, resource planning) and monitoring the project plan
* Stake holder communication & resource management
* Development, documentation and management of appropriate governance
and professional standards, processes and templates to ensure
effective monitoring & control disciplines are applied across the
project.
* Delivery of relevant documentation for stakeholder review (e.g.
Programme Board, Steering Group) meetings
* Creation & management of a central, version controlled, library for
all project documentation.
* Creation and management of a specific project Risk, Assumptions,
Issue & Dependency (RAID) process, including logging, classifying
and providing guidance for mitigation which will be used to
highlight potential gaps, showstoppers and bottlenecks.
* Development and maintenance of a robust exit & entry (Go No Go)
process for each key decision & management of any outcomes/actions.
* Produce and maintain the overall project milestone plan for the
cluster.
* Liaison with the Business and IS Project Managers, senior business
personnel and the IS delivery management and functional leads.
* Identify and maintain dependencies across the plan so it is clearly
understood how delays impact other aspects of the project or other
projects running concurrently.
* Establishment and maintenance of clear RACI and decision making /
escalation framework for speedy progress of this high profile and
fast paced project based on agreed SOW.
SAP Implementation: Nov 2009 - Nov 2010
. British Gas: Worked as Solution architect and was responsible for
managing and delivering solutions for the 2010-11 roadmaps. I have been
involved for solution design and high level estimations for multiple
projects involving SAP CRM, SD, ISU, SOA (PI, XI, BI, SAP CE), Sales
Force, Siebel, Oracle data bases.
Before moving in to architecture I was responsible as a Project Manager
to delivery OTC (Order to cash process) for Non-energy business (part
of Smart metering programme). The solution involved integration of SAP
SD modules integration with SAP CRM, SAP PI, SAP XI, SAP BI, FICA and
Sales Force. The functionalities configured for the fully operational
prototype was Quotation processing, Sales order processing, pricing,
Billing plans (periodic billing and mile stone billing) and partner
determination, release process for billing documents before financial
postings, revenue recognition.
SAP implementation - Jun. 2009 - Oct 2009
. Southern Water: Worked as Project manager / Release manager / Program
manager. I was responsible for the delivery of the enhancements in back
office, finance processes within FI-CO, UK HR & Payroll, Travel &
Expense, ESS / MSS, BI and SRM. The project was delivered by adopting a
hybrid of Agile and Waterfall model. My responsibilities were;
* Coordinate for the completion of HLD, collate effort estimates,
detailing the high level plan based on the rationalized effort
estimates, detailing the resourcing requirements.
* Produce and maintain the overall project milestone plan for the
cluster.
* Steering group engagement during monthly governance meetings
* Development, documentation and management of appropriate governance
and professional standards, processes and templates to ensure
effective monitoring & control disciplines are applied across the
project.
* Delivery of relevant documentation for stakeholder review (e.g.
Programme Board, Steering Group) meetings
* Creation and management of a specific project Risk, Assumptions,
Issue & Dependency (RAID).
* Liaison with the Business and IS Project Managers (offshore),
senior business personnel and the IS delivery management and
functional leads.
* Identify and maintain dependencies across the plan so it is clearly
understood how delays impact other aspects of the project or other
projects running concurrently.
* Establishment and maintenance of clear RACI and decision making /
escalation framework for speedy progress of this high profile and
fast paced project.
* Communicating with the project stakeholders on the project
progress, through regular weekly meetings and monthly project
governance / steering group meetings.
* Cut over planning and execution
* Defining the Entry / Exit criteria and overall test strategy for
unit testing (considering the environment strategy and available
environments), System integration testing, UAT, performance
testing, regression testing and roles profile testing. Phase
closure documentation.
* Development and maintenance of a robust exit & entry (Go No Go)
process for each key decision & management of any outcomes/actions.
Monitoring the test execution and planning for the various phases
of testing.
* Change management activities (Business readiness - User training
documentation and training execution)
* Responsible for tracking and managing Project change control.
Coordination with CAB (Change authority board) team, for seeking
necessary approvals before promoting changes to in to production
environment.
SAP implementation - Oct. 2008 - May 2009
. City of Cambridge / City of Sudbury: Worked as Customer service (SAP-
ISU) lead to map the processes for Electricity (based on OEB
regulations) and Water supply with in Ontario, Canada. This project was
a rollout of the solution developed for another company London Hydro
using the same template solution and also within the same server. As a
lead for customer service, my responsibility was to engage business
stakeholders to indentify the fit and gaps for the City Of Cambridge
and City of Sudbury, with reference to the template solution developed
for London Hydro. The processes involved Move-In/Out processes for
various service types (Electricity & Water), Interfaces with industry
partners through EDI messaging, exception management (EMMA cases),
industry flows based on OEB template, master data template and EDI.
Other activities were coordinating with the data migration team and
business key stake holders to plan and prepare for all the dependent
migration objects, train the trainer (Super user training).
SAP Implementation: June 2005 - Oct. 2008
. British Gas: I have worked as ISU / CRM lead for solution design (HLD
and detailed design) for multiple releases. The design changes were
related to Sales & customer acquisition process, contract management,
Contract renewal and upgrade process, action profile, date profile,
status management, Customer interaction centre, Organization
determination, partner determination, Move-In/Out, Contract renewal,
IDEX processes involving EDI data exchange with third parties industry
partners, exception management, Master data template (MDT), PME and
IPC. The key activities were Solutioning the requirements, and its
impact assessment, validating the business processes against the L4
processes / business requirements of client, conduct workshops for
demonstrating business processes within SAP to the key stake holders.
Analysing process issues, configuration fixes and providing support for
legacy data migration and cut over (Release implementation).
SAP Implementation: Aug 2005 - May 2005
. Nestle Waters: Worked as lead in Change management area for
implementation of role profiles based on Globe template rollout
project. This also includes part of the change management activities
like identifying and mapping existing market positions with Global Job
Catalogue, identifying organizational change impacts on account of
Responsibility and accountability changes and new ways of working so
that the new and existing responsibilities could be translated down in
terms of Roles and proper roles allocation could be done for the
concerned employees.
SAP implementation - Sept. 2002 - July 2004
. National Grid/ Transco: Worked as Customer service lead Consultant for
testing of functionalities in Enquiry and Complaints (functional area
of IS-Utilities / Customer Service), which involved scripting and
testing (Component and Integration) of around 160 RIFE (Reports, Forms,
Extensions, inbound and outbound interfaces (to interface with industry
partners using EDI messaging) with Sea beyond as middle ware Interfaces
through IX interface and Portal) in 5 project releases. I was also
responsible for the delivery of Integration tests and Roles testing for
all the functional areas involving a peak team size of 30+ consultants.
Employer: Siemens Information Systems Ltd - From June 2001 - June 2002
SAP implementation - May 10 - June 20 '2002
. Novartis Pharmaceuticals: Worked as SAP SD consultant (SAP SD
functional designer) to deliver OTC (Order to cash) solution for two
companies with in Novartis group. This engagement was a Global
implementation project with pilot project for India and subsequent
rollout projects planned for other countries within APAC to be followed
in Bangladesh and other countries based on the prototype being
developed for India. Project was implemented with SAP SD module's
integration with MM, PP-PI, Lean ware house Management (Logistics
Execution - LE), Finance, CO-PA, PCA. Processes involved MTO, MTS
scenarios involving.
Functionalities:
Sales& Distribution - Order management, Billing, Credit control,
Availability check and transfer of requirements, Pricing configuration,
Output (Smart forms), Order Interfaces, BOM, billing, tax determination
& pricing, automatic batch determination, STO, Standard Rebates, Item
category, schedule line category, copy controls, availability check &
transfer of requirements, partner determination, incompletion checks,
Revenue account determination (integration with Finance).
Logistics Execution - Shipping (Delivery),
Business Processes:
Trade Sales to customers (Domestic and Export), Stock transfer (Intra-
company), Consignment processing, Credit control, Sales Rebate
processing, Sales returns.
SAP implementation - July 2001 - Jan 2002
. VA TECH: Worked as SAP SD consultant to deliver OTC (Order to cash)
solution. Various processes related to MTO, MTS, Stock transfer (STO)
processes, Sales return, automatic batch determination Credit control,
free goods process, exports sale. Various functionalities, like
enterprise structure, business master data, Sales order types, delivery
types, billing document, tax determination & pricing procedure, billing
plans, Item category, lean ware house Management (Logistics Execution -
LE), schedule line category, copy controls, transfer of requirement,
availability check, partner determination, incompletion checks, revenue
account determination, revenue recognition.
My responsibilities were AS IS Study and documentation & TO-BE Business
Blue Print using ASAP methodology. Setting up configurations, custom
developments and unit testing, system integration testing, UAT support,
train the trainer (Super user Training), migration of legacy business
master and transactional data, Go-live preparation and post
implementation support.
What I bring to the Programme
Having worked for around 13 years on various SAP engagements in
Manufacturing, Pharmaceutical, Biotechnology, Banking & finance for UBS,
Utility industry for National Grid, British Gas, Southern Water, Have
worked on many end to end Projects with onsite / offshore model. I have a
good understanding of the dynamics of large scale transformation projects.
My key strengths are;
* Written & verbal communication, ability to adapt to changes in
environment, geography, culture or other variables,
* Ability to lead a team, ability to stretch to meet goals and an
ambition to excel.
* I am very goal oriented and customer focused.
* I have always met deadlines and achieved targets through smart hard
work and driving team towards the goal.
Contact this candidate