MARCELO RAVAGNANI

**, ***** ******* ********, **** 504, Grenoble, France

Phone: +33 (0) 6 75 27 94 85 acaxb6@r.postjobfree.com

Consultancy in the domains of IT and Business Process Outsourcing (Pre-Sales, Transformation and

Delivery).

I have an extensive international experience (Europe, USA, Latin America) in defining IT strategies and

consulting, designing and transforming IT programs.

Fluent in English, French, Spanish and Portuguese.

KEY STRENGTHS

• Pre-Sales and Consulting

• Complex IT Outsourcing Solutions Architecture, Sales, Pre-Sales and Implementation;

• IT processes restructuring, IT services development, IT-business process improving based on ITIL-

ITSM (IT Service Management) Methodology;

• Data Centers rationalization, consolidation and virtualization;

• Management

• IT Multicultural, multi-resources and multi-tasks Projects Management (Europe, USA, Latin America)

– based on PMI (Project Management Institute) disciplines;

• Enterprise Architecture experience using TOGAF and Zachman methodologies;

• Expertise in IT Outsourcing Projects Transition and Transformation;

• Multi-countries virtual team leading, management and empowering;

• IT Outsourcing contracts technical and financial management ;

• Multi-industry experience: manufacturing, finance, retail, telecommunications, food & health, oil &

gas, aerospace.

• Technical

• Oracle software experience, especially Oracle ERP, Data Warehousing and CRM;

• Oracle Cloud Computing and Oracle Cloud Services ;

• Oracle hardware devices experience, including Oracle Exalogic, Exadata and Exalyctics production

systems;

• Real Time Infrastructure management experience;

• Multi-technological, multi-platforms IT engineering capacity ;

• IBM and HP Outsourcing Methods expertise ;

• ITIL 3.0 Certified; TOGAF 9.0 – The Open Group Architecture Framework and PMI's Project

Management Trainnings.

PROFESSIONAL HISTORY

MAY 2009 –JUNE 2013

LATIN AMERICAN (LAD) CUSTOMER

Marcelo Ravagnani

acaxb6@r.postjobfree.com Phone: +33(0)675279485

STRATEGY MANAGER

ORACLE BRASIL, SÃO PAULO

Key Accomplishments:

Oracle Cloud Services PMO Team Participant: support rules definition and training to worldwide Service Account Managers

(SAMs) and Advanced Customer Services (ACS) communities.

Responsible for applying the Oracle Customer Services Strategy Assessment in Customers in LAD to improve Oracle

Solutions sales and implement good practices across Strategy, Governance, Process, Technology and People. Many Oracle

Products and Services up sell deals were implemented to Customers.

Two consulting projects (DBaaS – Database as a Service) delivered to two customers from the financial industry.

FEB 2008–MAY 2009

RTI REAL TIME INFRASTRUCTURE CONSULTANT

UNISYS CORPORATION, MADRID, SPAIN

Winner RTI solutions developed to: Telefonica España, Grupo Uralita

IT Outsourcing proposals developed to AXA Seguros España, DWC (Dubai World Center), YELL Publicidad..

Consultancy, pre-sales, architecture design and implementation of RTI disciplines and solutions to Data Centers, involving

IT infrastructures optimization (rationalization, consolidation and virtualization), business and IT processes restructuring for

European customers.

MAR 2002-JAN 2007

EXPERT IT OUTSOURCING CONSULTANT AND PROJECT MANAGER

HP OUTSOURCING – DEAL ENGINEERING SERVICES, HP FRANCE, GRENOBLE.

Acted as a sales and pre-sales Consultant on IT Projects engagements, transition, transformation and deployment to

European and worldwide customers. Many winner Outsourcing proposals developed to customers such as : Glaxo Smith

Kline, Deutch Bank, LCHClearnet (London Clearing Housing), two portuguese banks, BOC (British Oil Company), Fortum,

Nestoil, AIRBUS, EBRD,TNT, ING, Telefonica, etc.

Provided IT disciplines (ITIL/ITSM), multi-technology and outsourcing expertise in complex multiplatform management

projects.

Consulting on the transformation phase on the PC Global Project (Application Testing phase) for Daimler-Crysler –

Germany being responsible for defining the Test phase.

Transition Technical Leader for servicedesk services to worldwide customers.

SEPT 1999-FEB2002

SENIOR IT SOLUTIONS CONSULTANT

HP OUTSOURCING, HP BRAZIL.

Technical and Financial Leadership in the development and sales of winner Outsourcing Solutions Proposals for Latin

American customers.

Engagement with customers’ CIOs and high-level IT strategies decision-makers.

HP Outsourcing Transitioning and transformation projects management: delivery teams build-up, kick-offs, inventory

implementations, customers IT workforce transfers and partners contracting.

FEB 1998-AUG 1999

SENIOR BUSINESS ANALYST

Marcelo Ravagnani

acaxb6@r.postjobfree.com Phone: +33(0)675279485

PEPSICO FRITOLAY (ELMA CHIPS), BRAZIL

35% costs expenses reduction with the manufacturing business process analysis and restructuring to fit to Oracle ERP

functionalities. Implementation and move to productions of these ERP modules.

Software Design and development management for the implementation of the Distribution & Logistics and Sales Costs

modules.

JAN 1991-JAN 1998

IT ARCHITECT

IBM BRAZIL

Successfully provided IT consultancy services to IBM Brazil and USA customers on distinguished areas: ITSM, BRS

(Business Recovery Services), Process Reengineering, Project Management, IT Outsourcing pursuit, Software development.

Technical Leadership in the development and implementation of a car dealers operations management system for FIAT

Brazil and Argentina (FIATNET Project).

Restructuring and implementation of processes for IT outsourcing deals such as VARIG airlines, MULTIBRAS(SAP),

VOTORANTIN N/NE(commercial and logistics).

Consultancy in processes definition and documentation to manage enterprise distributed environments; Coordination of

software development teams and follow-up of distributed systems implementation; Supporting for systems analysts to survey

systems requirements among customer areas.

EDUCATION

PhD - Management MAÎTRISE - MANAGEMENT MBA IT & INTERNET ECONOMICS, BSC MANAGERIAL SYSTEMS

des Systèmes d DES SYSTÈMES TECHNOLOGY UNIVERSIDADE UNIVERSIDADE ESTADUAL DE ANALYSIS AND DATA

Information et D’INFORMATION ET DE SÃO PAULO (USP), CAMPINAS – UNICAMP, PROCESSING, BSC

Organization ORGANIZATION BRAZIL, 2000-2001 BRAZIL, 1986-1990

PUCCAMP, BRAZIL, 1984-

1987

IAE/CERAG UNIVERSITÉ

PIERRE IAE - UNIVERSITÉ PIERRE

MENDES FRANCE, MENDÈS FRANCE, GRENOBLE

GRENOBLE– 2012 - IN COURS - 2004 - 2005

PROFESSIONAL TRAININGS

CLOUDCONF 2012 – Brazil; Oracle Applications Training: Retail, E-Business Suite, Oracle Enterprise Manager

Project Management Disciplines, PMI ESI HP France Project Management University, HP

IT Outsourcing Projects Transition and Transformation, HP; IT Service Management, HP

Virtualization Solutions Workshop, Unisys; Business Management in European Environment 2002. IAE Grenoble

ACADEMIC PUBLICATIONS

Cloud Computing: Vantages and Advantages under the IT Outsourcing Perspective - a Literature Review, USP, 2013.

Transaction Cost Theory as a justification for the IT Outsourcing initiatives: a literature review., USP, 2012.

IT Offshoring: Tata Consulting Services (TCS) and Stefanini IT Solutions' Internationalization Strategies, USP, 2012.

An Essay about the Brazilian IT Outsourcing under the Main Providers Point of View, USP, 2012.

Technological Capacitation: the case of the Brazilian software industry and the contribution of banking automation, Technology

and Industrial Economics Dept, UNICAMP, 1990.

Marcelo Ravagnani

acaxb6@r.postjobfree.com Phone: +33(0)675279485

Marcelo Ravagnani

acaxb6@r.postjobfree.com Phone: +33(0)675279485

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