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Customer Service, Good communication skill

Location:
TN, India
Salary:
20k
Posted:
November 13, 2013

Contact this candidate

Resume:

R.ANUSHA

960*******

acax9q@r.postjobfree.com

SUMMARY:

Career Objective: I aspire to establish myself as a top quality service

oriented personal in the Aviation Industry and boost my career by serving

the needs of the customers with my skills and knowledge.

People Management: People's person with excellent leadership/team building

skills - inspire confidence in team, Good team player who can gain high

confidence level among the team.

Attitude: I am a person with positive approach and always consider that,

there is a solution for every thing - Either find it or Make it.

EDUCATIONAL QUALIFICATION:

. MBA[HR & Finance],Madurai Kamaraj University,Fatima College

Madurai(2008-2010)

. B.Com [Corporate secretaryship],Madurai Kamaraj University Lady Doak

College Madurai(2005-2008)

SKILLS:

Software skills : M.S. Office, Tally

PROJECT DETAILS:

. Project Title: Awareness of people towards various insurance schemes

offered by LIC.

. Project Title: A study on the level of motivation of employees in

Hyundai Motors India Limited.

PROFESSIONAL EXPERIENCE:

A.P. Moller - Maersk Container Business worldwide:-

Associate/SeniorAssociate

21.08.2010 - 30.07.2012

Maersk GSC is a part of A.P. Moller Maersk Group based in Copenhagen,

Denmark. Maersk Global Service Centers India Pvt. Ltd. in Chennai is a fast

growing state of the art Center that services the A.P. Moller - Maersk

Container Business worldwide.

Summary of Responsibilities:

. Handling Export & Import related process in Customer service

. Constant interaction with clients to get the necessary metrics and

adhere to all Process related updates.

. Provide various reports to the Client as well as to the Top Management

. Correlate various metrics and findings to provide better performance

. Organize various training needs for the betterment of the project

. Managed the team conflict by personal counseling

Constant interaction with clients to get the necessary metrics and adhere

to all the SLA's required to maintain a high quality service

PERSONAL INFORMATION:

Name :ANUSHA R.

Date of birth :28.03.1988

Father's Name :RAJA SEKARAN V.

Nationality :Indian

Gender :Female

Marital Status :Married

Languages Known :Tamil, English

Hobbies :Playing carom & chess

Address for Communication :B16/363 Kendriya Vihar,

velappanchavadi,

Chennai - 600 077

DECLARATION:

I here declared that the above mention details are truth to the Best of my

knowledge and belief.

Place: Madurai

Date:

R.ANUSHA



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