Jeri S. Harris

**** ******* ****** #***, ******, CA 91316

Home: 818-***-****

Summary of Qualifications

. Continuous Improvement (Six Sigma) certified in Green Belt, Orange

Belt and

Mistake Proofing

. Yearly recognition awards from St Jude Medical's President and

Excellence awards from management and engineers

. Exceptional Attention to Detail

. Strong Analytical Skills

. Possess Strong Quality Assurance Skills

. Extremely dependable in completing projects accurately and on time;

consistently follows through on commitments

. Possess strong communication, customer service and organizational

skills

. Strong project leadership skills

. Strong Team Player

. ISO 9000 Knowledge and Experience

. Over 20 years experience in technical documents and electronic

documentation systems in engineering, manufacturing and banking

Technical Skills

. Software: Expert in: Microsoft Word, Excel, PowerPoint, Visio,

Publisher, SharePoint, Interleaf, Broadvision, Adobe Acrobat

Professional, Photoshop, Illustrator, Captivate, XML Editor

(Arbotext), Jetform, SnagIt; Knowledge of: FrameMaker, InDesign,

AutoCAD, Solidworks

. Windows, Mac, and Unix Platforms

Professional Experience

. October 2012 - April 2013 Adecco Engineering (temporary position)

Electronic Desktop Publisher/Tech Writer at Toyota in Torrance,

California

Duties included desktop production, edit and technical authoring of a

wide variety of documentation for print and Internet delivery (owner

manuals, technical bulletins, installation sheets, technical service

bulletins). Worked closely with client subject matter experts to

produce documents that adhere to established specifications. Produced

finished text, type, layout, art and graphics for deliverables using

XML Editor (Arbotext), Adobe Creative Suite, Word, Excel, and

PowerPoint.

. 1999 - August 2011 St. Jude Medical

Technical Publishing Specialist Sylmar, California

Duties included the creation, modification, and maintenance of all

technical documentation (SOPs, Department Work Instructions,

Specifications, Handbooks, Manuals, Forms and other publications) per

Engineering Change Orders (ECOs) submitted by Product and

Manufacturing Engineers. Programs used were: MSWord, Excel and

Interleaf/Broadvision. This position also included proofreading,

editing, and grammar for usage and consistency within the document.

Assisted in the conversion of Interleaf documents, which ranged from

one page, to several hundred pages into MSWord or Excel. Worked

directly, and assisted with, configuration management and quality

control in standard business practices. Worked with several different

departments to develop different types of documentation. Special

projects included the testing and writing of test scripts for the

previous and current versions of the database system used. Created and

maintained electronic training for the database used globally

throughout the company (using Captivate, PowerPoint, and SharePoint).

Created and maintained a master graphics library for the department's

use (Visio and Adobe Creative Suite) which is used for importing into

the MSWord or Excel document. Interfaced with all areas and units

within the company. Created and maintained templates used within the

company in Interleaf and MSWord. Training and certification in ISO

9001 for quality assurance and ISO 14001 for environmental management.

. 1992 - 1998 Washington Mutual/Great Western Bank

Documentation Analyst Chatsworth, California

Duties included the analysis and formulate of a plan for the design,

content, and placement of document(s) as it relates to the existing

system and system parameters, analysis and problem solving. Designing,

creating and modifying documents in Interleaf, Word and JetForm.

Worked closely with programmers on programming required for each

document. Tested each document for quality assurance, which were

released monthly. Created and maintained templates for the departments

use. Interfaced with users as needed for content within the document.

Supported in the conversion of the previous document preparation

system into the current laser system. Converted documents and forms

from one platform to Word/Jetform. Trained new employees in similar

role.

. 1989 - 1992 Great Western Bank

Business Analyst Chatsworth, California

Duties included creating, designing and revising forms, correspondence

with various departments for specifications, which included an in-

house legal department, state recorders, out of state users; conform

to preferred usage with all levels of management. Insured adherence to

strict lending guidelines per FNMA/FHLMC and RESPA. Tested documents

for quality assurance that were on a monthly release cycle. Ensured

that documents are consistent and accurate. Analysis on documents

required for the launch of new loan products. Editing for consistency

and creating documents for print using JetForm, Interleaf, PowerPoint

and Word.

. 1983 - 1987 United States Air Force

Radio/Satellite Communication Operator West Germany

TS SCI Clearance Honorable Discharge

. 1979 - 1982 Custom Products

Mechanical Design Drafter Sun Valley, CA

Duties included the designing and creation of drawings for custom

seats and galleys for privately owned aircraft.

. Mar. - Aug 1979 Weber Aircraft

Mechanical Design Drafter Burbank, CA

Duties included designing and creation of drawings support for seats

and galleys for commercial aircraft.

Education

. Currently Enrolled at:

College of the Canyons Completing Degree

Valencia, California

. Glendale College AutoCAD Design Certificate

Glendale, California 2008

. Los Angeles Mission College Multimedia Design Certificate

Sylmar, California Deans List

. 1986 - 1987

Van Nuys College of Business Word Processing and Business

Van Nuys, California Outstanding Student Award

Diploma

. 1978 - 1979

North Valley Occupational College Drafting and Blueprint Reading

Certificate of Completion

Certificates of Completion for the following software packages:

Presentation Graphics - Microsoft PowerPoint

Microsoft Word - Advanced

Microsoft Excel - Advanced and Charting and Organizing Data

Time Management

Business Writing Skills

Interleaf

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